August 20, 20178 yr Hi All I think i know the answer to my question but will ask just to confirm anyway. I own the NGX on CD published by Aerosoft purchased through Amazon back in 2012. I have used the box serial to obtain updates over the years but suddenly the serial i have flags up as incorrect on the Aerosoft support page. I have been told by Tom Weigandt at Aerosoft support that i have to contact PMDG directly to address the incorrect serial number. I do not believe this is correct. Can you please clarify who should give me support in this instance? Kind regards Paul Dulson
August 20, 20178 yr Commercial Member Open a ticket on PMDG support portal with all the details Chris Makris PLEASE NOTE PMDG HAS DEPARTED AVSIM You can find us at http://forum.pmdg.com
August 21, 20178 yr Commercial Member To be clear: If the issue is that you are trying to activate the NGX in the sim, but are receiving an error, that's something for us to deal with. If the issue is that you cannot obtain the update from Aerosoft, but are receiving an error from their site, that's something for you to address with them. Kyle Rodgers
August 21, 20178 yr Author Thankyou for your responses. Exactly as i suspected. Kind regards Paul Dulson
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