Hello,

I just purchased the RealityXP GTN750 using my F1 login. After installation I started Prepar3d V4.1 and loaded the Carenado 337 Skymaster. I installed the popup 750. On startup I get a message that says INVALID LICENSE:CONTACT VENDOR. I can then select continue below and the GPS will go to the next page. What should I do to resolve this issue. 

Thank You

Edited August 20, 20187 yr by RXP

First check to see if there is a .lic file in the C:/RealityXP folder. If not run f1 wrapper installer again. May have to turn off anti virus if installed.

I don't have a C:/RealityXP folder. I do have a C:\Program Files (x86)\Reality XP\GTN Simulation\FltSim folder. I was not allowed to select a different folder on install. 

I do have a license file but it is in the folder that I downloaded and executed my installer from. 

 

OK here is an update. 

 

I un-installed the software and ran the e-commerce installer again. This time I did not select a different extraction folder but kept the default of C:/RealityXP. 

I ran the installer in C:/RealityXP folder and it placed the program in C:\Program Files (x86)\Reality XP\GTN Simulation\FltSim. 

The GTN750 is now running as it should and I do not have the invalid license warning. 

So it may be a good idea to not change the default C:/RealityXP extraction folder. :) 

 

Thank you bills511 for the quick reply. 

Edited August 20, 20187 yr by RXP

17 minutes ago, Taver said:

Thank you bills511 for the quick reply.

Glad you got it working.

Hi,

The C:\RealityXP\ folder is unfortunately the way the e-commerce wrapper deals with extracting the "e-commerce wrapped" Reality XP software installer.

However, should you are not confortable keeping this folder at the root of the drive, you can at least move your .lic files to other folders our gauge knows about:

- "C:\RealityXP"

- "My Documents\Reality XP\"

or in the same folder as the gauge file:

"Program Files (x86)/Reality XP/GTN Simulation/FltSim/64" (P3D4)

"Program Files (x86)/Reality XP/GTN Simulation/FltSim/32" (P3D2)

"[simulator installation path]\Gauges\" (all others)

 

I'm glad it is all sorted out, and I hope you'll appreciate the little details we try to put in our products ;-)

Hi everyone,

I bought RXP GTN 750 on 31st december and everything went well. I haven't used P3D V4.4 for a while and today, when I wanted to do a flight using GTN 750, I received this message when turned on the battery and avionics: "Invalid licence: contact vendor". I've tried to reinstall using F1 installer, once using email, everything was the same. I've requested a new licence key, received on email. When reinstalled the GTN using the new key, the F1 installer told me the activation period has been reached (or something like this). I've logged in to my account and requested to reactivate my licence. Reinstalled again the GTN, still receiving the message with invalid licence. Please, can you give me any advice?

Best regards,

Alex

Hi Alex,

Can you please confirm which .lic files you have in the aforementioned folders? Can you also PM me your purchase order #?

Hello, I have a problem with GNT 750 at startup shows the message invalid license contact vender, after rebuilding windows

 

Hello, I had a problem activating GNT 750 after reinstalling windows. When starting up in GNT, a message pops up: INVALID LICENSE: CONTACT VENDOR. Also, I do not receive letters of confirmation or requests from the site my mail [email protected]

@SheporD Hi, ok but have you read and tried the solution explained in this discussion as well?

Yes, but there is no folder on the 😪 "C:\RealityXP" drive ((
+ I can’t reactivate my key, it says that no order was found, my order [xxxxxxx] can something with my email?

I saved the folder "C:\RealityXP" from the previous windows, can I insert  where?

Edited October 26, 20196 yr by RXP

@SheporD I've sent you a PM.

Hi,

I still have the problem even after trying the solution mentioned above. In fact it is saying that the program has detected a commercial use (while I am running it on my personal computer with the non-pro version of XP 11) and that therefore my personal/home licence is not validate, "please contact the vendor" etc.

Thx in advance 

@Scipio I've sent you a PM

Hi all,

I do have the same problem here, i just bought 750 and 650 for flightsim

i use p3d v5

I reinstall both of the program using rxpGTN-650-FSIM and the 750 as well

the 750 says invalid license, and the 650 wont show up

.thanks.