October 27, 20178 yr I am completely new to PMDG and have just purchased the 737 NGX. Downloaded o.k and ran as administrator, installed fine o FSX Steam. When I opened FSX the 737 thumbnails are there. When select a 737 aircraft, I am prompted to enter the NGXxx licence key, which I do. All I then get is a message saying cannot connect to remote server. and dumped back to the home page, so cannot proceed. I have checked the internet connection is o.k and both cut and pasted and manually entered the licence code through several attempts. I do not think this is a firewall or security issue at my end. I would like to fly this plane - it looks great. I have also paid for it!! Any ideas please. I can see that this has happened to others previously, and I see on 'News' that there may be some similar issue with the 777 being worked on?
October 28, 20178 yr Depending on your antivirus software you may have to exclude the flight sim .exe file within your antivirus software. I recommend trying this first and see if that allows you to connect to the remote server. Or, actually shut down your antivirus software for the amount of time it takes to activate the aircraft. Just a guess, and hope it helps. Rod Rod Beck
October 28, 20178 yr Your best bet is to submit a ticket on the PMDG support system. You also need to include your name on posts in the PMDG forums. Regards Bob Scott | President and CEO, AVSIM Inc ATP Gulfstream II-III-IV-V Sys1 (MSFS20+24/XPlane12+11): AMD 9800X3D, water 2x240mm, MSI MPG X670E Carbon, 64GB GSkill 6000/30, nVidia RTX4090FE Alienware AW3821DW 38" 21:9 GSync, 2x4TB Crucial T705 PCIe5 + 2x2TB Samsung 990 SSD, EVGA 1000P2 PSU, 12.9" iPad Pro Thrustmaster TCA Boeing Yoke, TCA Airbus Sidestick, Twin TCA Airbus Throttle quads, PFC Cirrus Pedals, Coolermaster HAF932 case Sys2 (P3Dv5/v4): i9-13900KS, water 2x360mm, ASUS Z790 Hero, 32GB GSkill 7800MHz CAS36, ASUS RTX4090 Samsung 55" JS8500 4K TV@60Hz, 3x 2TB WD SN850X 1x 4TB Crucial P3 M.2 NVME SSD, EVGA 1600T2 PSU Fiber link to Yamaha RX-V467 Home Theater Receiver, Polk/Klipsch 6" bookshelf speakers, Polk 12" subwoofer, 12.9" iPad Pro PFC yoke/throttle quad/pedals with custom Hall sensor retrofit, Thermaltake View 71 case, Stream Deck XL button box Sys3 (DCS/P3Dv4/ATS/ETS): AMD 7800X3D, MSI MPG X870E Carbon, Noctua NH-D15S, 64GB GSkill 6000/30, EVGA RTX3090 Alienware AW3420DW 34" 21:9 GSync, Corsair HX1000i PSU, 4TB Crucial T705 PCIe5 + 2TB Samsung 970Evo Plus, TM TCA Officer Pack, Saitek combat pedals, TM Warthog, TM RS300 FF wheel/pedals, Coolermaster HAF XB case
October 28, 20178 yr Commercial Member 14 hours ago, ColinE said: I am completely new to PMDG and have just purchased the 737 NGX. Downloaded o.k and ran as administrator, installed fine o FSX Steam. When I opened FSX the 737 thumbnails are there. When select a 737 aircraft, I am prompted to enter the NGXxx licence key, which I do. All I then get is a message saying cannot connect to remote server. and dumped back to the home page, so cannot proceed. I have checked the internet connection is o.k and both cut and pasted and manually entered the licence code through several attempts. I do not think this is a firewall or security issue at my end. I would like to fly this plane - it looks great. I have also paid for it!! Any ideas please. I can see that this has happened to others previously, and I see on 'News' that there may be some similar issue with the 777 being worked on? Please note that full names first and last are required in the forum. Open a ticket on the support portal to take a look at it. The URL is on my signature. If you have never opened a ticket before you will be needing to register. Chris Makris PLEASE NOTE PMDG HAS DEPARTED AVSIM You can find us at http://forum.pmdg.com
October 28, 20178 yr Author 10 hours ago, w6kd said: Your best bet is to submit a ticket on the PMDG support system. You also need to include your name on posts in the PMDG forums. Regards Thanks everyone for the assist, I will try all this out and see what happens.
November 27, 20178 yr Author Thanks for the advice guys. In the end it seemed that port 8888 required for connecting to the remote server to licence the product was blocked somewhere along the line. After much investigation I turned to my ISP who discovered it was blocked by the firewall on their own server - they had not realised this themselves- and is now unblocked, so success at last.
Archived
This topic is now archived and is closed to further replies.