this is what happened to me after a more than 5h long flight from Alaska to Hawai, with less than 4tons of fuel on board, lol

never ever i received approach guidance (descent) as i was getting past the 'green arrow' (TOD),  the ATC made me change from center, to tower then to Honolulu approach,

within less than 50nm of the destination airport, the atc kept barking at me to keep 'FL360'..  , i even tried to 'request' radar vectors for ils,  nothing.. 

i had to turn off P2ATC and keep doing my approach manually

 

Request an enroute descent and they'll comply.

Requesting an enroute descent as Michel suggests, or even a "Request descent to 3000 feet" call  might have worked.  However, there might also have been a glitch that caused this.

If you send me the log file (admin @ pilot2atc), I can have a look.

Log files are located in:

C:\Users\<UserName>\AppData\Roaming\P2A_200\Logs

where <UserName> is your PC user name

A new one is created each time you start Pilot2ATC, so if you take the most recent one when you have the error, you should have the correct one.

Thanks,

Dave