November 22, 20178 yr Author I did get to the correct web site and filled out the information and submitted it. I received an e-mail some time ago (early this morning) saying it was received and I am now waiting for further information. Tom
November 28, 20178 yr Commercial Member Just now, THibben said: Still waiting. Tom More detail, as I requested earlier, would be immensely helpful. Earlier, you simply specified "website" - what website? Earlier, you simply specified an email - what email? from whom? what ticket number? ...and so on. "Still waiting" really gives me nothing to go on in order to even begin attempting to help you. Kyle Rodgers
November 30, 20178 yr Author On 11/28/2017 at 5:47 PM, scandinavian13 said: More detail, as I requested earlier, would be immensely helpful. Earlier, you simply specified "website" - what website? Earlier, you simply specified an email - what email? from whom? what ticket number? ...and so on. "Still waiting" really gives me nothing to go on in order to even begin attempting to help you. From: Thomas Hibben <[email protected]> Sent: Wednesday, November 22, 2017 3:05 PM To: PMDG Product Replacement Subject: Re: [15A-21A8557E-040A] 737 NGX 600/700 Just curious, but how long does it usually take to resolve a problem like have? Tom Hibben Sent from Outlook I was asked to provide some information. The above is what I sent. I have been trying to download the PMDG 600/700 again and wasn't able to even though I had provided all of the above info. Tom Hibben Edited November 30, 20178 yr by Olympic260 Removed personal data
November 30, 20178 yr Commercial Member 7 minutes ago, THibben said: I was asked to provide some information. The above is what I sent. I have been trying to download the PMDG 600/700 again and wasn't able to even though I had provided all of the above info. I'm guessing your Outlook settings are not set properly for your outlook.com account, because we never received a response from you. The last item in the ticket queue was sent by Chris requesting your information only 20 minutes after your initial ticket was sent in. We're usually pretty quick in responding to tickets, but if your mail provider/program is not cooperating, there isn't much we can do. You may want to log into your outlook.com account in your browser and try that way instead of using Outlook itself. Kyle Rodgers
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