Registration Key not Working

[AEMannella 0]

Hi,

 

I'm having an issue with pasting the registration key provided by Radar Contact.  I have sent two emails and received very fast a product key.  Unfortunately on both keys - after I enter and click the button, it does not take me to Rader Contact but just leaves me on my desktop.  I have looked at the forum here and tried all the solutions - i.e. "run as Admin", reboot, send another email for the  key, etc.  all to no avail.  When I enter the key from my email, it just takes a "spin" for a minute and takes me back to my desktop.  I'm running Win 7 (Had Win 10 - but that was a pain) and thought that would correct any issues.  

Can anybody advise why after pasting the Reg Key it does nothing and not load the program?

[Ray Proudfoot 9,034]

Are you also including any preceding - character in the supplied key? If you've had an automated reply with your key then everything has to have been correct otherwise the email would not have been sent.

[AEMannella 0]

There were no preceding characters in the key sent to me.  It was just a string of about 60 characters, both alpha and numerical.  I even uninstalled and reinstalled and obtained a new key - all to no avail.  Any thoughts would be appreciated

 

 

 

[AEMannella 0]

Further to my prior note,   After pasting it in,  I get the spinning circle and then at the top of the registration window it says (not responding) and the window disappears

[Ray Proudfoot 9,034]

4 minutes ago, AEMannella said:

Further to my prior note,   After pasting it in,  I get the spinning circle and then at the top of the registration window it says (not responding) and the window disappears

Send me a PM with your product key.

[AEMannella 0]

Hi,

 

It tells me I have 0 messages per day so I cannot send you a PM.  Not sure why it says ) messages per day??

[Jim Young 2,356]

We do not allow PM's for New Members to help prevent spammers from attacking our members via the PM system.  You can now PM.

[AEMannella 0]

thank you very much Jim!

[Phillip Gallagher 101]

-deleted-  figured it out. 

 

Edited September 17, 2018 by Phillip Gallagher