August 12, 20187 yr Hello, upon completing my order of the PMDG 737NGX package, I received the email containing the link to download. I click this link, i re-direct to a sign in page, where I successfully sign-in, and find the hyper link "Click here to download this file." Once I click this link, a new page loads containing the following error: Error Message Any help is appreciated. Marco Tatili Chrome Windows 10 64 - Bit Intel i5-8400 at 4.0 ghZ max nVidia GTX1060 3gb 8gb RAM 1TB Barracuda HDD
August 12, 20187 yr Commercial Member 21 minutes ago, skipper50789 said: Once I click this link, a new page loads containing the following error: Error Message Any help is appreciated. Go to pmdg.com, log in to your account, click View Previous Orders, and download from that page. That should do it. Kyle Rodgers
August 12, 20187 yr 12 minutes ago, scandinavian13 said: Go to pmdg.com, log in to your account, click View Previous Orders, and download from that page. That should do it. This individual sent AVSIM a request for support and I advised we do not provide support for PMDG products but I also noted that his "key" in the error msg he provided was a "zipped" file. It appears all he has to do is unzip the file he received and he should have the actual key. Of course, going to his account at the Store will also resolve his problem but wondering how he got a zipped key. Best regards, Jim Jim Young | AVSIM Online! - Simming's Premier Resource! Member, AVSIM Board of Directors - Serving AVSIM since 2001 Submit News to AVSIMImportant other links: Basic FSX Configuration Guide | AVSIM CTD Guide | AVSIM Prepar3D Guide | Help with AVSIM Site | Signature Rules | Screen Shot Rule | AVSIM Terms of Service (ToS) I7 8086K 5.0GHz | GTX 1080 TI OC Edition | Dell 34" and 24" Monitors | ASUS Maximus X Hero MB Z370 | Samsung M.2 NVMe 500GB and 1TB | Samsung SSD 500GB x2 | Toshiba HDD 1TB | WDC HDD 1TB | Corsair H115i Pro | 16GB DDR4 3600C17 | Windows 10
August 12, 20187 yr Author 23 minutes ago, scandinavian13 said: Go to pmdg.com, log in to your account, click View Previous Orders, and download from that page. That should do it. I have tried that to no avail. 8 minutes ago, Jim Young said: This individual sent AVSIM a request for support and I advised we do not provide support for PMDG products but I also noted that his "key" in the error msg he provided was a "zipped" file. It appears all he has to do is unzip the file he received and he should have the actual key. Of course, going to his account at the Store will also resolve his problem but wondering how he got a zipped key. Best regards, Jim I never actually received a file from clicking the link, I can't unzip anything. Yours Truly, Marco Tatili
August 12, 20187 yr Commercial Member 6 hours ago, skipper50789 said: I have tried that to no avail. I never actually received a file from clicking the link, I can't unzip anything. Yours Truly, Marco Tatili As I wrote in the ticket there seems to be an issue affecting only the FSX NGX base installer. We are looking at it. Chris Makris PLEASE NOTE PMDG HAS DEPARTED AVSIM You can find us at http://forum.pmdg.com
August 12, 20187 yr Author Hello all, The issue has been solved by the PMDG team, a big thanks to them for the quick support! Marco Tatili
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