Long pauses/freezes T7

[Olympic260 415]

3 minutes ago, vonmar said:

Some additional follow up information I just looked up in e-mail from PMDG Ticket Support from a year ago and also yesterdays event viewer error from my T7 test.

PMDG Technical Support Desk
<supportdesk@precisionmanuals.com>
10/28/2017 8:46 AM

Chris Makris
Technical Support
PMDG Simulations, LLC

 

After my PMDG 777 test I exited P3Dv3 and got the same error I had when I submitted the ticket to PMDG 737 (FSX) a year ago using FSX .

PMDG 737 / 777 DLL errors shown here are from the Windows Event Viewer PMDG ticket a year ago.

I use Win7-64 Professional.

The tick info from a year ago:
PMDG 737NGX FSX version 1.20.8465
fsx.exe
10.0.61637.0
46fadb14
PMDG_737NGX_2.dll
11.14.0.0
572b6e57
c0000005
00002689
1cc4
01d347803de7ce5b
F:\FSX\fsx.exe
F:\FSX\Gauges\PMDG_737NGX_2.dll
64e293be-b377-11e7-acd0-408d5c553e7a

 

PMDG 737 P3dV3 version 1.20.8465
PMDG 777 P3dV3 version 1.10.8448

Prepar3D.exe
3.4.22.19868
588f7cbf
PMDG_777X_2.dll
11.14.0.0
572b6e57
c0000005
00002689
1f88
01d34852e4070e97
C:\Lockheed Martin\Prepar3D v3\Prepar3D.exe
C:\Lockheed Martin\Prepar3D v3\Gauges\PMDG_777X_2.dll
d2c1cd48-b446-11e7-aa23-408d5c553e7a

*********************************************
Yesterday's 11-4-2018 T7 P3Dv3 test flight exiting P3D:

Prepar3D.exe
   3.4.22.19868
   588f7cbf
   PMDG_777X_2.dll
   11.14.0.0
   572b6e57
   c0000005
   00002689
   1b08
   01d4749485fed804
   C:\Lockheed Martin\Prepar3D v3\Prepar3D.exe
   C:\Lockheed Martin\Prepar3D v3\Gauges\PMDG_777X_2.dll
   92abcf15-e08a-11e8-8f82-408d5c553e7a

***********

Is Chris Makris still with your team?

Why would the Support ticket or my personal information be missing from the system?

Yes I am still with team 🙂

 

Old support tickets are archived after some time and no longer available for immidiate searches. THe PMDG_737NGX_2.dll error on exit on P3Dv3 and FSX is known and happens on some customers. This error on exit does not affect the sim operation at all

[vonmar 123]

Chris,

All I knew was the problem (ticket) was being looked into so I assumed it would still be an open ticket item.

I was never informed it had been closed.

 

One advantage to posting in the AVSIM/PMDG forums is the posts remain for searches and comment.

 

Edit: Why would my personal information be missing from the ticket system?

 

Edited November 5, 2018 by vonmar

[Olympic260 415]

Just now, vonmar said:

Chris,

All I knew was the problem (ticket) was being looked into so I assumed it would still be an open ticket item.

I was never informed it had been closed.

 

One advantage to posting in the AVSIM/PMDG forums is the posts remain for searches and comment.

 

The crash on exit is known and it is looked, but it is not reproducible in any of our systems currently. This does not mean we are not looking for a cause of it 🙂

The ticket has been closed since this is a known issue and is present in our internal tracking system.

 

[vonmar 123]

Chris ... sorry I was looking at Olympic as support and not your signature block.

Previous post Edit:

Why would my personal information be missing from the ticket system?

 

Do users get notified when a ticket is closed?

I had originally thought I had two tickets. Actually it was one ticket with the same dll error on two PMDG products (737/777).

Edited November 5, 2018 by vonmar

[Olympic260 415]

15 minutes ago, vonmar said:

Chris ... sorry I was looking at Olympic as support and not your signature block.

Previous post Edit:

Why would my personal information be missing from the ticket system?

 

Do users get notified when a ticket is closed?

I had originally thought I had two tickets. Actually it was one ticket with the same dll error on two PMDG products (737/777).

The ticket status in the portal would be set as closed. I do not believe an email is sent when the ticket is closed.