vonmar

Long pauses/freezes T7

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Long pauses/freezes/P3D not responding then flight resumes.
Happens during all phases of flight sever times per flight.

Test flight CYVR-KSEA
PMDG777 v 1.10.8886
P3Dv4.3.25520
ActiveSky16 (P3D)
Tested without ActiveSky16 running and same problem.
Did a typical screenshot during the pause/freeze.

 

Notes:

All flights in PMDG737 (P3D) have been ok.
PMDG777 P3Dv3.4, same flight with ActiveSky16 all ok

I am new to PMDG T7.

I searched an found a suggestion to check FSUIPC Autosave .. I do not do the autosave.

pmdg777-P3DV43-freezes-pauses-1_zpsuhccd

 

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1 hour ago, vonmar said:

I am new to PMDG T7.

Hi Vaughan: This is not a common problem with the T7. The screen ghosting like that is something I see when I'm about  to have an appHang CTD. The fact that it "recovers" and continues to perform is interesting.  Vancouver to Seattle.... pretty short 777 hop but that should not be a problem.  What happens when you fly Tutorial #1 for the 777?

Edited by downscc

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55 minutes ago, downscc said:

Hi Vaughan: This is not a common problem with the T7. The screen ghosting like that is something I see when I'm about  to have an appHang CTD. The fact that it "recovers" and continues to perform is interesting.  Vancouver to Seattle.... pretty short 777 hop but that should not be a problem.  What happens when you fly Tutorial #1 for the 777?

Hi Dan:

You mentioned Vancouver to Seattle.... pretty short 777 hop but that should be a problem.

Did you mean should not be a problem?

I read the tutorials to learn the T7 systems / procedures.
I fly short flights while learning.


Of the aircraft I fly PMDG777 / P3Dv4.3 is the only one freezing / locking and recovering after some period of time.

As I mentioned the same short flight T7 P3Dv3.4 was all ok.

I did another search and this topic mirrors my current problem.

https://www.avsim.com/forums/topic/419895-777-freezing/

 

 

Edited by vonmar

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Yeah, I went back and edited to should not but those edits don't make it into a forum notification message.  Those were 2013 posts referring to FSX, and I would see those too in FSX but never P3D.

By any chance to you have HT turned on?  If so, try turning that off and do a test.  You can always turn it back on but I've seen posts by one of the LM guys that HT is not optimum for P3D.

Also be aware there are big differences between workload on CPU, GPU and complexity of 777 vs the NG.  I asked about the Tutorial flight to see if it happens in other sessions besides CYVR-KSEA.

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i7 6700 and all 8 cores working ... ok on all other aircraft in FSX Accel., P3Dv4.3 and all previous versions of P3D and Xplane 10 and 11.

This (cores, infinity mask, overclocking , etc) is not an area I mess with.

" I've seen posts by one of the LM guys that HT is not optimum for P3D. "

Not optimum?

I did not see that.

What does PMDG recommend for the T7?

 

 

 

 

 

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19 hours ago, vonmar said:

What does PMDG recommend for the T7?

Vaughan, I was asking about HT just out of curiosity... not willing to place that as the source of the problem.  You are at the point where I think you should post a trouble ticket with PMDG Product Support.

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Dan, thanks for the follow up.


I did a couple test to see if I could create a situation that caused display freezing with long pauses then recovering.

All test begin the same:
Reboot PC
Start P3Dv4.3

 

Selected PMDG 777 (AAL repaint in my case) at any departure airport (CYVR and KDTW for my tests).

PMDG777 loaded / default PMDG777 config / engines running.

Set flaps 5, no CDU entries, set MCP, takeoff and manually fly around tracking VOR radials.

********

Results:
Tests without Active Sky and no FMC/CDU setup all ok no freezes.

Tests with Active Sky (no flight plan loaded) and no FMC/CDU setup all ok.

Last test with Active Sky with flight plan loaded.
I forget which one e.g., KDTW - KCLE or KDTW - KJFK.

All ok until I decided to try loading a PMDG rte via CDU.

Then I got the freezes with long pauses and then recovery from the freeze.

Got a couple screenshots of the freezing event and recovery.

 

Edit:

You mentioned " You are at the point where I think you should post a trouble ticket with PMDG Product Support. "

I normally wait a little while to see if other pilots report their findings here.

And sometimes PMDG Support offers additional information here in the forum topics.

 

Also: my first post mentioned ActiveSky16 (P3D) . It should have been ActiveSky (P3Dv4)

My Active Sky versions are ASP3Dv4 v 6773 and AS16 P3Dv3 6452


PMDG777-rtereq-freeze%201_zpsjhvmmxkr.jp

 

PMDG777-rtereq-freeze%202_zpstyyix3fw.jp


PMDG777-rtereq-freeze%203_zpsqumgkmyx.jp

 

PMDG777-rtereq-freeze%204_zpsy9wlmodm.jp

 

 

 

 

Edited by vonmar

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5 hours ago, vonmar said:

All ok until I decided to try loading a PMDG rte via CDU.

What are you using to create the rte file?  In your testing presume a bad rte file and rule that out.

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PFPX

CYVRKSEA01.RTE

Generated by PFPX 02-Nov-2018 14:31 UTC

 

KDTWKJFK01.RTE

Generated by PFPX 30-Oct-2018 14:41 UTC

 

The routes load ok into the cdu after the long pause.

 

 

 

 

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I use PFPX extensively.... what you are seeing is not normal.  Honest Vaughan, PMDG doesn't mind if you submit a trouble ticket in fact they are proud of their customer support.... and this here is not customer support because it is a user to user forum that occasionally is moderated by someone from PMDG.

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13 hours ago, downscc said:

I use PFPX extensively.... what you are seeing is not normal.  Honest Vaughan, PMDG doesn't mind if you submit a trouble ticket in fact they are proud of their customer support.... and this here is not customer support because it is a user to user forum that occasionally is moderated by someone from PMDG.

Hi Dan : thanks for the follow up.
I am ok with using the PMDG Support Ticket system.
I have submitted PMDG Support Tickets in the past.
In fact, I still have two unresolved tickets from Oct 2017.

Anyway, I did another test yesterday.
P3Dv3.4, PMDG777, departed KJFK, manual flying, no CDU entries, no Active Sky, headed west.
At 10000 feet I decided to do a CDU Route Request using a previously saved PFPX route KJFKKDFW01.
The route UpLinked / loaded ok.
There were no freezes/pauses.


As I previously mentioned my current problem (777 freezing) is exactly the same as this post and replies from Sept 2013 :
https://www.avsim.com/forums/topic/419895-777-freezing/

So, I am planning to do a few more local tests and internet searches later today.

 

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43 minutes ago, vonmar said:

Hi Dan : thanks for the follow up.
I am ok with using the PMDG Support Ticket system.
I have submitted PMDG Support Tickets in the past.
In fact, I still have two unresolved tickets from Oct 2017.

 

Can you please provide the two ticket numbers you have unresolved since last year? I can not find any open ticket in the support under your name, or email address.

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43 minutes ago, Olympic260 said:

Can you please provide the two ticket numbers you have unresolved since last year? I can not find any open ticket in the support under your name, or email address.

The ticket info I mentioned to Dan was just to confirm I was familiar with the PMDG ticket system.

Anyway, I initially looked back at my e-mail from PMDG to see about any previous tickets.
I had noticed 2 e-mail entries from PMDG so I assumed two tickets
But, both were referring to one ticket.

This is the ticket information that I found:
[20B-21863168-0410] DLL error

 

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18 minutes ago, vonmar said:

The ticket info I mentioned to Dan was just to confirm I was familiar with the PMDG ticket system.

Anyway, I initially looked back at my e-mail from PMDG to see about any previous tickets.
I had noticed 2 e-mail entries from PMDG so I assumed two tickets
But, both were referring to one ticket.

This is the ticket information that I found:
[20B-21863168-0410] DLL error

 

I can't find this ticket most probably becasue it is old. If this ticket is still open and need something to be done can you reply to it so it does appear again as active in the system? Thank you.

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10 minutes ago, Olympic260 said:

I can't find this ticket most probably becasue it is old. If this ticket is still open and need something to be done can you reply to it so it does appear again as active in the system? Thank you.

Some additional follow up information I just looked up in e-mail from PMDG Ticket Support from a year ago and also yesterdays event viewer error from my T7 test.

PMDG Technical Support Desk
<supportdesk@precisionmanuals.com>
10/28/2017 8:46 AM

Chris Makris
Technical Support
PMDG Simulations, LLC

 


After my PMDG 777 test I exited P3Dv3 and got the same error I had when I submitted the ticket to PMDG 737 (FSX) a year ago using FSX .

PMDG 737 / 777 DLL errors shown here are from the Windows Event Viewer PMDG ticket a year ago.

I use Win7-64 Professional.


The tick info from a year ago:
PMDG 737NGX FSX version 1.20.8465
fsx.exe
10.0.61637.0
46fadb14
PMDG_737NGX_2.dll
11.14.0.0
572b6e57
c0000005
00002689
1cc4
01d347803de7ce5b
F:\FSX\fsx.exe
F:\FSX\Gauges\PMDG_737NGX_2.dll
64e293be-b377-11e7-acd0-408d5c553e7a

 


PMDG 737 P3dV3 version 1.20.8465
PMDG 777 P3dV3 version 1.10.8448

Prepar3D.exe
3.4.22.19868
588f7cbf
PMDG_777X_2.dll
11.14.0.0
572b6e57
c0000005
00002689
1f88
01d34852e4070e97
C:\Lockheed Martin\Prepar3D v3\Prepar3D.exe
C:\Lockheed Martin\Prepar3D v3\Gauges\PMDG_777X_2.dll
d2c1cd48-b446-11e7-aa23-408d5c553e7a


*********************************************
Yesterday's 11-4-2018 T7 P3Dv3 test flight exiting P3D:


Prepar3D.exe
   3.4.22.19868
   588f7cbf
   PMDG_777X_2.dll
   11.14.0.0
   572b6e57
   c0000005
   00002689
   1b08
   01d4749485fed804
   C:\Lockheed Martin\Prepar3D v3\Prepar3D.exe
   C:\Lockheed Martin\Prepar3D v3\Gauges\PMDG_777X_2.dll
   92abcf15-e08a-11e8-8f82-408d5c553e7a


***********


Is Chris Makris still with your team?

Why would the Support ticket or my personal information be missing from the system?

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3 minutes ago, vonmar said:

Some additional follow up information I just looked up in e-mail from PMDG Ticket Support from a year ago and also yesterdays event viewer error from my T7 test.

PMDG Technical Support Desk
<supportdesk@precisionmanuals.com>
10/28/2017 8:46 AM

Chris Makris
Technical Support
PMDG Simulations, LLC

 


After my PMDG 777 test I exited P3Dv3 and got the same error I had when I submitted the ticket to PMDG 737 (FSX) a year ago using FSX .

PMDG 737 / 777 DLL errors shown here are from the Windows Event Viewer PMDG ticket a year ago.

I use Win7-64 Professional.


The tick info from a year ago:
PMDG 737NGX FSX version 1.20.8465
fsx.exe
10.0.61637.0
46fadb14
PMDG_737NGX_2.dll
11.14.0.0
572b6e57
c0000005
00002689
1cc4
01d347803de7ce5b
F:\FSX\fsx.exe
F:\FSX\Gauges\PMDG_737NGX_2.dll
64e293be-b377-11e7-acd0-408d5c553e7a

 


PMDG 737 P3dV3 version 1.20.8465
PMDG 777 P3dV3 version 1.10.8448

Prepar3D.exe
3.4.22.19868
588f7cbf
PMDG_777X_2.dll
11.14.0.0
572b6e57
c0000005
00002689
1f88
01d34852e4070e97
C:\Lockheed Martin\Prepar3D v3\Prepar3D.exe
C:\Lockheed Martin\Prepar3D v3\Gauges\PMDG_777X_2.dll
d2c1cd48-b446-11e7-aa23-408d5c553e7a


*********************************************
Yesterday's 11-4-2018 T7 P3Dv3 test flight exiting P3D:


Prepar3D.exe
   3.4.22.19868
   588f7cbf
   PMDG_777X_2.dll
   11.14.0.0
   572b6e57
   c0000005
   00002689
   1b08
   01d4749485fed804
   C:\Lockheed Martin\Prepar3D v3\Prepar3D.exe
   C:\Lockheed Martin\Prepar3D v3\Gauges\PMDG_777X_2.dll
   92abcf15-e08a-11e8-8f82-408d5c553e7a


***********


Is Chris Makris still with your team?

Why would the Support ticket or my personal information be missing from the system?

Yes I am still with team 🙂

 

Old support tickets are archived after some time and no longer available for immidiate searches. THe PMDG_737NGX_2.dll error on exit on P3Dv3 and FSX is known and happens on some customers. This error on exit does not affect the sim operation at all

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Chris,

All I knew was the problem (ticket) was being looked into so I assumed it would still be an open ticket item.

I was never informed it had been closed.

 

One advantage to posting in the AVSIM/PMDG forums is the posts remain for searches and comment.

 

Edit: Why would my personal information be missing from the ticket system?

 

Edited by vonmar

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Just now, vonmar said:

Chris,

All I knew was the problem (ticket) was being looked into so I assumed it would still be an open ticket item.

I was never informed it had been closed.

 

One advantage to posting in the AVSIM/PMDG forums is the posts remain for searches and comment.

 

The crash on exit is known and it is looked, but it is not reproducible in any of our systems currently. This does not mean we are not looking for a cause of it 🙂

The ticket has been closed since this is a known issue and is present in our internal tracking system.

 

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Chris ... sorry I was looking at Olympic as support and not your signature block.

Previous post Edit:

Why would my personal information be missing from the ticket system?

 

Do users get notified when a ticket is closed?

I had originally thought I had two tickets. Actually it was one ticket with the same dll error on two PMDG products (737/777).

Edited by vonmar

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15 minutes ago, vonmar said:

Chris ... sorry I was looking at Olympic as support and not your signature block.

Previous post Edit:

Why would my personal information be missing from the ticket system?

 

Do users get notified when a ticket is closed?

I had originally thought I had two tickets. Actually it was one ticket with the same dll error on two PMDG products (737/777).

The ticket status in the portal would be set as closed. I do not believe an email is sent when the ticket is closed.

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