Registration procedure

[GKELLERMAN 7]

So I downloaded the demo for x-plane and decided to buy. Went to FS Pilot shop purchased the download.  Received a Software License Key/Serial Number in an email from them.

Followed the crazy poorly documented instructions that I totally fail to understand and started the next piece of software (some key thing and entered a name and email and pasted the Key into the correct field pressed the button tried to decipher the next poorly written dialog box about some text file that was created then searched a located it then clicked the text box that indicated in pig English about web mail or some kind of email and attaching the located file to it.  I did all that then sent a email.

Now what is supposed to happen?

60 bucks spent and no working program?

[FS++ 708]

6 hours ago, GKELLERMAN said:

So I downloaded the demo for x-plane and decided to buy. Went to FS Pilot shop purchased the download.  Received a Software License Key/Serial Number in an email from them.

Followed the crazy poorly documented instructions that I totally fail to understand and started the next piece of software (some key thing and entered a name and email and pasted the Key into the correct field pressed the button tried to decipher the next poorly written dialog box about some text file that was created then searched a located it then clicked the text box that indicated in pig English about web mail or some kind of email and attaching the located file to it.  I did all that then sent a email.

Now what is supposed to happen?

60 bucks spent and no working program?

The typical MCE user would have gone through the Demo for 3 days and already discovered the software. So waiting for a few hours for a key has never been a problem.

We are based in England, United Kingdom. So yes, it may take up to 24 hours to receive your key depending on where you live.

This has worked well for us for almost a decade, and we don't see any reason to change the process.

Your key (guessing from forum name) was sent this morning 9: 30 UK time.

What's more, when you save your key to external backup, you can format [c] drive as many times as you want, install ANY Windows version and be able to re-activate your copy by simply putting the file back inside MCE installation folder, without the need to get in touch.

 

 

[BerndB 349]

...but there´s always a benefit even from blame. I´ve learned now that bad English is called "pig English" by native English speaker 

I purchased MCE directly without testing the Demo first and I didn´t had the feeling, that the registration was that complicated. I instantly received the key within an hour and everything worked fine. I hate those complicated registration procedures in general too, but that's just the way it is.

I´ll take the opportunity at this point to congratulate the MCE-team for this great app you created. After solved some little issues with the instant and kind help from Gerald I've now done some flights with my FO assisting me in going thru all the checklist and in the same time the FO handles the communication with PF3 atc from puschback to gate. That's a really immersive experience now and put´s the sim really on another higher level. That´s really cool stuff and I am sure this state is not the end of development.

 

[GKELLERMAN 7]

Just so I am clear:

The customer is supposed to intuit what is supposed to happen (and feel comfortable fooling around with files located in a protected file area of windows) is what I see.  I think 10 minutes of typing on your part "Clearly" explaining what to expect during this NON-Standard approach would certainly have made me feel MUCH more comfortable.

Phrases like "log into WEB MAIL" may have been used 10 years ago but today I had uncertainty as to exactly what that means.

I am more than happy to have spent money on your product (that costs as much as the simulator); but please re-think  your documentation.