dvasi

Black screen with 2.5.11.0 (resolved)

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Hello, I have X-Plane 11.30
I've just updated to version 2.5.11.0 and now I see a completely black screen in both the GTN750 and the GTN650.
I tried with 2 different aircrafts that previously worked without problems, the Cessna 172 GTN mod (+ REP) and the Carenado CT210M Centurion II (+ REP).
I have not made any changes to the .ini from the previous version that worked fine.
Black screen both in the cockpit and in the windows popup and also in VR mode. I also tried to change the power options without any result.

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Hi,

can you please post the content of the RXP log files? (see User's Manual for file/path)

 

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Thanks for the quick response.
I do not see errors in the logs, this is the content of rxpGtnSim.dll.log:

19/01/12 15:03:43.990 16616 -    ] # rxpGtnSim64.dll version 2.5.11.0
19/01/12 15:03:43.990 16616 INFO ] 
19/01/12 15:05:27.123 16616 INFO ] using: F:\X-Plane 11\Aircraft\General aviation\Cessna 172SP GTN\checklist.gtn
19/01/12 15:05:27.470 12992 INFO ] 
19/01/12 15:05:27.521 16616 INFO ] using: F:\X-Plane 11\Aircraft\General aviation\Cessna 172SP GTN\checklist.gtn
19/01/12 15:05:27.846 00956 INFO ] 
19/01/12 15:07:02.124 16616 INFO ] using: F:\X-Plane 11\Aircraft\General aviation\Cessna 172SP GTN\checklist.gtn
19/01/12 15:07:02.462 16520 INFO ] 

and this is of rxpGTN.xpl.log: 

19/01/12 15:03:42.029 16616 -    ] # win.xpl version 2.5.11.0
19/01/12 15:03:42.028 16616 INFO ] 
 

 

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Thank you for the logs, they don't show anything peculiar. Can you please:


1) Exit X-Plane

2) Open the RealityXP.GTN.ini file in the aircraft folder with notepad (or any text editor)

3) Add the following 2 lines:

[GTN_750_1]
DebugValue = 1
LogTrainer = 1

...

NB: under the [GTN_750_1] if you are using a GTN 750 Unit 1.

4) Reload X-Plane and the aircraft

5) Post newly generated log files content?

Edited by RXP

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Well, these are the new logs.

19/01/12 16:10:46.958 15068 -    ] # win.xpl version 2.5.11.0
19/01/12 16:10:46.958 15068 INFO ] 
 

19/01/12 16:10:48.893 15068 -    ] # rxpGtnSim64.dll version 2.5.11.0
19/01/12 16:10:48.893 15068 INFO ] 
19/01/12 16:11:27.959 15068 INFO ] using: F:\X-Plane 11\Aircraft\General aviation\Cessna 172SP GTN\checklist.gtn
19/01/12 16:11:28.295 15288 INFO ] 
19/01/12 16:11:28.346 15068 INFO ] using: F:\X-Plane 11\Aircraft\General aviation\Cessna 172SP GTN\checklist.gtn
19/01/12 16:11:28.685 00532 INFO ] 
19/01/12 16:12:23.049 03680 INFO ] GTN: 01 ..\..\src\krnl\krnl_lib\sim\hwm_nand_drvr_sim.c(827) (null)
 

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Ok, this helps!

Somehow it fails to locate the non volatile memory folder.

Can you please let me know what do you have in this folder:

C:\ProgramData\Garmin\Trainers\GTN\nonvol\

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Yes, this is the content

 Directory di C:\ProgramData\Garmin\Trainers\GTN\nonvol

12/01/2019  18:17    <DIR>          .
12/01/2019  18:17    <DIR>          ..
20/08/2018  15:45            65.536 CFG_EEPROM
20/08/2018  15:46             8.192 DISP_EEPROM
20/08/2018  15:45             8.192 IO_EEPROM
20/08/2018  15:45             8.192 MEM_EEPROM
20/08/2018  15:46       276.824.392 sys_nandf
20/08/2018  15:46       276.824.392 sys_nandi
05/11/2018  12:12       276.824.392 sys_nandj
               8 File    830.563.288 byte
 

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Ok this seems to be correct as well.

Do you run with Trainer 6.50.1 or 6.21?

Do you use any environment variable to redirect trainer paths or not?

Can you please cross check the following registry keys and let me know where they point to (if you are comfortable with regedit):

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Garmin\Trainers]
"DataPath"="C:\\ProgramData\\Garmin\\Trainers\\"
"BinPath"="C:\\Program Files (x86)\\Garmin\\Trainers\\"
"DBDataPath"="C:\\ProgramData\\Garmin\\Trainers\\Databases\\"

Edited by RXP

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The trainer should be the 6.50.1

This is the export for the HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Garmin\Trainers key of registry:

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Garmin\Trainers]
"DataPath"="C:\\ProgramData\\Garmin\\Trainers\\"
"BinPath"="C:\\Program Files (x86)\\Garmin\\Trainers\\"
"DBDataPath"="C:\\ProgramData\\Garmin\\Trainers\\Databases\\"
"ShortcutKeyPath"=dword:00000001
"BootstrapperLocation"="C:\\ProgramData\\Package Cache\\{0cf89a63-832f-4334-96d5-46ff0c3bfff7}\\GarminTrainerSetup.exe"

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On the same day I also updated the NVIDIA drivers by installing the latest available (417.35). I hope the problem does not depend on this.

 

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What about this:

2 hours ago, RXP said:

Do you use any environment variable to redirect trainer paths or not?

 

And can you also tell me what's in:
C:\Program Files (x86)\Garmin\Trainers\Packages\GTN\data\nonvol\

 

16 minutes ago, dvasi said:

I also updated the NVIDIA drivers by installing the latest available (417.35).

I don't think this is an issue in itself but it might be. However in this case I'd expect the RXP log files, with DebugValue = 1, to output any video card related error.

Nevertheless, do you also happen to have both Intel and Nvidia GPUs in your system? If this is the case, you might want to review the RXP GTN User's Manual troubleshooting section for this.

Edited by RXP

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No, I don't use any environment variable

 Directory di C:\Program Files (x86)\Garmin\Trainers\Packages\GTN\data\nonvol

27/11/2018  15:51    <DIR>          .
27/11/2018  15:51    <DIR>          ..
05/11/2018  12:11            65.536 CFG_EEPROM
05/11/2018  12:12             8.192 DISP_EEPROM
05/11/2018  12:11             8.192 IO_EEPROM
05/11/2018  12:11             8.192 MEM_EEPROM
05/11/2018  12:12       276.824.392 sys_nand0
               5 File    276.914.504 byte

I have only a Gainward GTX 1080 TI
 

Thank you for your patience, Jean Luc, tomorrow I'll try to recover the previous drivers to give an attempt, if there is no other solution.

 

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Hi Jean Luc.  I updated to the latest version and now get the black screen again.

Here is my log file:

19/01/12 21:18:20.715 10612 -    ] # win.xpl version 2.5.11.0

19/01/12 21:18:20.715 10612 INFO ] 

19/01/12 21:33:52.040 06132 -    ] # rxpGtnSim64.dll version 2.5.11.0
19/01/12 21:33:52.039 06132 INFO ] 
19/01/12 21:34:07.935 06132 ERROR] no device available for GTN 650.2
19/01/12 21:34:07.982 06132 INFO ] using: C:\X-Plane 11\Aircraft\Laminar Research\Cessna 172SP GTN\checklist.gtn
19/01/12 21:34:08.361 14772 INFO ] 

Thanks,  Howard

Edited by Howiefly13

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Okay, I uninstalled the trainer and reinstalled it.  Here are my new logs:

19/01/12 22:10:00.362 01660 -    ] # win.xpl version 2.5.11.0
19/01/12 22:10:00.362 01660 INFO ] 

19/01/12 22:10:02.267 01660 -    ] # rxpGtnSim64.dll version 2.5.11.0
19/01/12 22:10:02.266 01660 INFO ] 
19/01/12 22:10:16.449 01660 ERROR] no device available for GTN 650.2
19/01/12 22:10:16.496 01660 INFO ] using: C:\X-Plane 11\Aircraft\Laminar Research\Cessna 172SP GTN\checklist.gtn
19/01/12 22:10:16.864 07108 INFO ] 
19/01/12 22:10:57.165 16024 INFO ] 
19/01/12 22:11:53.851 13280 INFO ] 
19/01/12 22:12:17.815 08292 INFO ] 
19/01/12 22:13:06.951 01660 ERROR] no device available for GTN 650.2
19/01/12 22:13:06.997 01660 INFO ] using: C:\X-Plane 11\Aircraft\Laminar Research\Cessna 172SP GTN\checklist.gtn
19/01/12 22:13:07.278 12476 INFO ] 

When installing the trainer there was no option to install the 750, only 3 other models.

Thanks,  Howard

Edited by Howiefly13

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The error seems to point to a problem either reading this file:

C:\Program Files (x86)\Garmin\Trainers\Packages\GTN\data\nonvol\sys_nand0

Or writing any of these files:

C:\ProgramData\Garmin\Trainers\GTN\nonvol\sys_nand*

The later may be due to a corrupted file. I'd suggest you try:

1) rename: C:\Program Files (x86)\Garmin\Trainers\Packages\GTN\data\nonvol
     to backup: C:\Program Files (x86)\Garmin\Trainers\Packages\GTN\data\nonvol.backup

2) open the simulator and load the aircraft with the GTN

3) see if it creates a new 'nonvol' folder

4) if not, create one manually and open the simulator again

5) see if it creates the sys_nand* file corresponding to your GTN (see user's manual for file names)

 

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28 minutes ago, Howiefly13 said:

no device available for GTN 650.2

Hi,

The log says you're trying to open a GTN 650 Unit2 device. Do you have a license for the GTN 650 or only the GTN 750?

28 minutes ago, Howiefly13 said:

When installing the trainer there was no option to install the 750, only 3 other models.

This should have been GTN, TXI and GDU isn't it? This is correct.

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I only have the 750.

In the install screen for the Trainer it shows TXi Trainer 2.20.1;  GTN Trainer 6.50.1 and GDU620 Trainer 7.30.1.    I have tried installing only the GTN and I tried installing all 3 and still get the black screen and the same error in the log.

My file also reads:

Program Files(x86)\Garmin\Trainers\Packages\GTN\data\nonvol\sys_nand0

Edited by Howiefly13

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48 minutes ago, Howiefly13 said:

My file also reads:
Program Files(x86)\Garmin\Trainers\Packages\GTN\data\nonvol\sys_nand0

Let me understand:

  1. Was this the first time you've installed the Garmin trainer 6.50.1 or was it a 're-install'?
  2. Have you installed the 'Database' package as well?
  3. Which 'file' also reads this?
  4. You only have the 750, so can you confirm you've tried loading an aircraft configured with GTN 650 Unit2 like the log file says?

 

Edited by RXP

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1. I am not  sure which Garmin Trainer was installed before, but I did not have any problems until I did the      update today to 2.5.11.0.

2. I think the database installed when I installed the trainer.

3.I was referring to the same file that you referred to with Mr dvasi in another thread

If you agree, Maybe it would be easier to just start over.  Please advise how to do that.

 

 

Edited by Howiefly13

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This really is peculiar, twice in a row.

Can you please let me know about this:

1) Exit X-Plane
2) Open the RealityXP.GTN.ini file in the aircraft folder with notepad (or any text editor)
3) Add the following 2 lines:

[GTN_750_1]
DebugValue = 1
LogTrainer = 1

...

NB: under the [GTN_750_1] if you are using a GTN 750 Unit 1.

4) Reload X-Plane and the aircraft
5) Post newly generated log files content?

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Okay, here are the new log files after the change:

19/01/13 02:41:18.650 15296 -    ] # rxpGtnSim64.dll version 2.5.11.0
19/01/13 02:41:18.649 15296 INFO ] 
19/01/13 02:41:37.336 15296 ERROR] no device available for GTN 650.2
19/01/13 02:41:37.381 15296 INFO ] using: C:\X-Plane 11\Aircraft\Laminar Research\Cessna 172SP GTN\checklist.gtn
19/01/13 02:41:37.673 18164 INFO ] 
19/01/13 02:42:11.378 02952 INFO ] GTN: 01 ..\..\src\krnl\krnl_lib\sim\hwm_nand_drvr_sim.c(827) (null)
 

19/01/13 02:41:16.776 15296 -    ] # win.xpl version 2.5.11.0
19/01/13 02:41:16.776 15296 INFO ] 

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Hi Dvasi.  Just wondering if you have tried this and what your results were?  I hope it works..

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Jean-Luc. Do you think I should delete the RXP GTN and Trainer programs and start over?

Thanks,  Howard

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20 hours ago, RXP said:

The error seems to point to a problem either reading this file:

C:\Program Files (x86)\Garmin\Trainers\Packages\GTN\data\nonvol\sys_nand0

Or writing any of these files:

C:\ProgramData\Garmin\Trainers\GTN\nonvol\sys_nand*

The later may be due to a corrupted file. I'd suggest you try:

1) rename: C:\Program Files (x86)\Garmin\Trainers\Packages\GTN\data\nonvol
     to backup: C:\Program Files (x86)\Garmin\Trainers\Packages\GTN\data\nonvol.backup

2) open the simulator and load the aircraft with the GTN

3) see if it creates a new 'nonvol' folder

4) if not, create one manually and open the simulator again

5) see if it creates the sys_nand* file corresponding to your GTN (see user's manual for file names)

 

Hi Jean-Luc
Unfortunately neither of your solution worked.
I renamed the folder, ran X-Plane, loaded a plane with GTN750 but did not re-create the folder. So I tried to create the folder manually but it did not create the files.
But when I renamed the folder, I asked for administrator permissions, so I had a doubt. I restored the original folder, I changed the properties of X-Plane.exe by setting "Run as administrator" and now it works fine.

Edited by dvasi

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@Howiefly13 I solved setting "Run as administrator" in the properties of X-Plane.exe but I did not understand what the problem was.

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