pushback truck freezes.

[Q400lover 4]

when i try and do a pushback the truck and stays at its gate position while the aircraft pushes back, any fixes? i have screenshots but are unable to post them here it seems.

[byork 2,260]

It's a known issue with the Q400.  That plane uses a very different flight model system that's unlike any other FS plane.  It'll be addressed in an update.  We have to use a different pushback system just for that one plane.

[jport1 10]

I have had this happen several times at the gate in KSLC with the PMDG 737 NGX . . .

Edited November 5, 2019 by jport1

[byork 2,260]

If it ever happens, you need to send us your Log so we can try to see what happened.

[Q400lover 4]

Ok, i'll do that, by the way i was in the PMDG 737.

[jport1 10]

It seems to happen less with the NGXu but it still happens from time to time.  I just thought the ground crew was pushing it back by hand.  LOL.

[byork 2,260]

Can you reproduce it with a common trigger?

I can't reproduce this.

[byork 2,260]

Make sure you're not forgetting the "Parking Brakes released" command (voice or menu control).

 

[Q400lover 4]

this is what is happening every time i try and push back. I've done a fresh reinstall two or tree times with no resolution.

[byork 2,260]

Huh, that's weird... maybe he decided to go on his coffee break.

Mic over to manual...

[Manuel82 147]

9 hours ago, Q400lover said:

this is what is happening every time i try and push back. I've done a fresh reinstall two or tree times with no resolution.

As I can see and just to confirm... this is NOT the NGXu right? That's really weird! can you send us your UGCX log file after you perform the pushback?

Cheers,

Manuel

[byork 2,260]

It's not the U because he's using FSX.

 

[Q400lover 4]

On 12/11/2019 at 7:14 PM, Manuel82 said:

As I can see and just to confirm... this is NOT the NGXu right? That's really weird! can you send us your UGCX log file after you perform the pushback?

Cheers,

Manuel

I’m not useing the NGXu yet. I’ll check and tend the logs next time it happens

On 12/12/2019 at 1:46 AM, byork said:

It's not the U because he's using FSX.

 

I’m actually using V4

[byork 2,260]

5 hours ago, Q400lover said:

I’m not useing the NGXu yet. I’ll check and tend the logs next time it happens

I’m actually using V4

Hi Aaron,

Please send us the Log.

Does this still happen to you?

[Q400lover 4]

Here is the log, the flight was for the CYYZ pushback but the video was from KIAH, same thing happened at both airports.

 

------------------------ INITIALIZATING FS MODULE ------------------------ 
            It's a supported Flight Simulator:        [11]...
            Hooking to the Flight Simulator's MAIN window procedure...
            Registering CUSTOM windows messages...
            Reading the INITIALIZATION file...
            Getting the FSX.CFG or PREPAR3D.CFG file path...
            Reading settings from the FSX.CFG or PREPAR3D.CFG file located here: 
            C:\Users\Aaron\AppData\Roaming\Lockheed Martin\Prepar3D v4\Prepar3D.cfg 
            The Flight Simulator's frame rate LIMIT is 0 fps...
            Creating our timer...
            Current language ID:    [409]    
            Current sound pack:         US        
            Retrieving UGCX module's version...
            Running UGCX module's version: Version: 1.3.0.0
            Attempting to connect to the Flight Simulator...
            CONNECTED! to Flight Simulator...
            Mapping Flight Simulator's events...
            Setting up data definitions...
            Initializating scenery reader system...
            Verifying the Flight Simulator's SCENERY configuration...
            Reading the SCENERY.CFG file, located in: 
            C:\ProgramData\Lockheed Martin\Prepar3D v4\Scenery.cfg  
            Reading the SCENERY_ADD-ONS.XML file, located in: 
            C:\ProgramData\Lockheed Martin\Prepar3D v4\scenery_add-ons.xml  
            Unloading the scenery index from memory...
            Updating the INITIALIZATION file...
            Creating aircraft's profile FONT...
            Module's initialization sequence COMPLETED!
------------------------------------------------------------------------------- 
--------------------------- LOCATION CHANGED --------------------------- 
--------------------------- AIRCRAFT LOADED --------------------------- 
            PMDG model detected: 737 
            Aircraft.cfg file path: G:\Lockheed Martin\Prepar3D v4\SimObjects\Airplanes\PMDG 737-800NGX WL\aircraft.cfg 
--------------------------- LOCATION CHANGED --------------------------- 
            Aircraft's Model Name: Boeing 737-824NGX United Airlines N18220 
------------------------------------------------------------------------------- 
----------------------- UGCX API ----------------------- 
        Registering API variables...
----------------------- LOADING LANGUAGE AND SOUND PACK ----------------------- 
        Loading CURRENT Language and Sound Pack...
        Stopping the voice recognition's engine...
        The voice recognition's engine has been STOPPED...
        Stopping Text-To-Speech...
        Text-To-Speech has been STOPPED...
        UGCX    - CURRENT language's ID:    [409]    
        UGCX    - CURRENT sound pack:         US        
        WINDOWS - CURRENT language's ID:    0x0409    
        UGCX    - CURRENT language's Name:    [English – United States]    
        Reading all WORDS, PHRASES, VISUAL TEXTS, AIRPORT'S AREAS and ALTITUDES from the LANGUAGE initialization file...
        Reading the REGIONAL sound packs INITIALIZATION file...
        Loading the language's DEFAULT sounds pack...
                Loading CURRENT sounds set...
                Attempting to load the following sound pack files:
                        G:\Lockheed Martin\Prepar3D v4\Ultimate Ground Crew X\SoundSets\US.xgs 
                        G:\Lockheed Martin\Prepar3D v4\Ultimate Ground Crew X\SoundSets\US.xwb 
                        G:\Lockheed Martin\Prepar3D v4\Ultimate Ground Crew X\SoundSets\US.xsb 
                Sounds set LOADED SUCCESSFULLY!...
                Creating and initializating the stream...
                Setting the master volume...
        Starting the speech recognition's engine...
                Starting the voice recognition's engine...
                Language ID: 409...
                Creating the ISpRecognizer object...
                Creating the ISpRecoContext object...
                Defining the SR notification callback...
                Setting SR event types...
                Creating the ISpAudio object...
                Setting the input stream for the SR...
                Activating the SR engine...
                Creating the ISpRecoGrammar object...
                Loading the specified CFG grammar file...
                Activating the rule ID: 1...
                The voice recognition's engine has been STARTED...
        Starting the Text-To-Speech engine...
        Starting the Text-To-Speech engine...
                Text-To-Speech has been STARTED...
----------------------- LOADING SCENERY AND GRAMMAR ----------------------- 
        Creating and executing the WORKER thread...
        Starting the WORKER thread...
        Loading and updating the scenery cache's data...
        Searching for the NEAREST airport...
        The NEAREST airport's ID:        CYYZ 
        Located at the Region's ID:         
        The NEAREST airport's BGL file's path is: 
        G:\Lockheed Martin\Prepar3D v4\FlyTampa\Toronto\scenery\CYYZ_ADEP4_FLYTAMPA_TRIPLE_BASE.bgl 
        Searching for the CURRENT parking's information...
        Unloading scenery index...
        Triggering CUSTOM event...
        Loading the sound pack based on the CURRENT region and language: [US]... 
                Loading CURRENT sounds set...
                Attempting to load the following sound pack files:
                        G:\Lockheed Martin\Prepar3D v4\Ultimate Ground Crew X\SoundSets\US.xgs 
                        G:\Lockheed Martin\Prepar3D v4\Ultimate Ground Crew X\SoundSets\US.xwb 
                        G:\Lockheed Martin\Prepar3D v4\Ultimate Ground Crew X\SoundSets\US.xsb 
                Sounds set LOADED SUCCESSFULLY!...
                Creating and initializating the stream...
                Setting the master volume...
        Loading the speech recognition's grammar...
        DEACTIVATING the grammar... 
        Adding ALL airport's items to the loaded XML grammar... 
        Adding ALL dialogues to the loaded XML grammar... 
        Commit grammar changes... 
        ACTIVATING the grammar... 
        Loading process has been COMPLETED!
------------------------------------------------------------------------------- 
------------------------ SIMULATION STARTED ------------------------ 
            Adding our module's entry to the ADDONS menu entry...
        Starting the Text-To-Speech engine...
                Text-To-Speech has been STARTED...
--------------------------- AIRCRAFT LOADED --------------------------- 
            PMDG model detected: 737 
            Aircraft.cfg file path: G:\Lockheed Martin\Prepar3D v4\SimObjects\Airplanes\PMDG 737-800NGX WL\aircraft.cfg 
            Aircraft's Model Name: Boeing 737-824NGX United Airlines N18220 
------------------------------------------------------------------------------- 
------------------------ SIMULATION STOPPED ------------------------ 
        Stopping Text-To-Speech...
        Text-To-Speech has been STOPPED...
------------------------ SIMULATION STARTED ------------------------ 
            Adding our module's entry to the ADDONS menu entry...
        Starting the Text-To-Speech engine...
                Text-To-Speech has been STARTED...
--------------------------- AIRCRAFT LOADED --------------------------- 
            PMDG model detected: 737 
            Aircraft.cfg file path: G:\Lockheed Martin\Prepar3D v4\SimObjects\Airplanes\PMDG 737-800NGX WL\aircraft.cfg 
            Aircraft's Model Name: Boeing 737-824NGX United Airlines N18220 
------------------------------------------------------------------------------- 
------------------------ SIMULATION STOPPED ------------------------ 
        Stopping Text-To-Speech...
        Text-To-Speech has been STOPPED...
------------------------ SIMULATION STARTED ------------------------ 
            Adding our module's entry to the ADDONS menu entry...
        Starting the Text-To-Speech engine...
                Text-To-Speech has been STARTED...
--------------------------- AIRCRAFT LOADED --------------------------- 
            PMDG model detected: 737 
            Aircraft.cfg file path: G:\Lockheed Martin\Prepar3D v4\SimObjects\Airplanes\PMDG 737-800NGX WL\aircraft.cfg 
            Aircraft's Model Name: Boeing 737-824NGX United Airlines N18220 
------------------------------------------------------------------------------- 
------------------------ SIMULATION STOPPED ------------------------ 
        Stopping Text-To-Speech...
        Text-To-Speech has been STOPPED...
------------------------ SIMULATION STARTED ------------------------ 
            Adding our module's entry to the ADDONS menu entry...
        Starting the Text-To-Speech engine...
                Text-To-Speech has been STARTED...
--------------------------- AIRCRAFT LOADED --------------------------- 
            PMDG model detected: 737 
            Aircraft.cfg file path: G:\Lockheed Martin\Prepar3D v4\SimObjects\Airplanes\PMDG 737-800NGX WL\aircraft.cfg 
            Aircraft's Model Name: Boeing 737-824NGX United Airlines N18220 
------------------------------------------------------------------------------- 
----------------------- CVR - LOG ----------------------- 
    CURRENT script's description:    [(null)] 
    CURRENT script's page:            [1] 
    CAPTAIN's recognized phrase:    'Brakes are set' 
--------------------------------------------------------- 
        Requested Ground Service: PUSHBACK [or] ENGINE STARTUP SEQUENCE... 
        Current airport's ICAO ID: [CYYZ] 
        Current airport's BGL file's path: 
        G:\Lockheed Martin\Prepar3D v4\FlyTampa\Toronto\scenery\CYYZ_ADEP4_FLYTAMPA_TRIPLE_BASE.bgl 
        Current Gate's (or parking's) ID: [Gate 193] 
        USER's aircraft model name: [Boeing 737-824NGX United Airlines N18220] 
        USER's aircraft CURRENT location: 
            +-> Latitude:        43.68001228  degrees    
            +-> Longitude:        -79.61002162  degrees    
            +-> Altitude:        175.885  meters    
            +-> True Heading:    331.332  degrees    
        The TUG has been CREATED in the simulation. 
        A RAMP AGENT has been CREATED in the simulation. It's index number is: [0] 
        A RAMP AGENT has been CREATED in the simulation. It's index number is: [1] 
        A RAMP AGENT has been CREATED in the simulation. It's index number is: [2] 
----------------------- CVR - LOG ----------------------- 
    CURRENT script's description:    [Pushback script] 
    CURRENT script's page:            [1] 
    CAPTAIN's recognized phrase:    'Open map' 
--------------------------------------------------------- 
----------------------- CVR - LOG ----------------------- 
    CURRENT script's description:    [Pushback script] 
    CURRENT script's page:            [1] 
    CAPTAIN's recognized phrase:    'Go ahead' 
--------------------------------------------------------- 
----------------------- CVR - LOG ----------------------- 
    CURRENT script's description:    [Pushback script] 
    CURRENT script's page:            [2] 
    CAPTAIN's recognized phrase:    'Communications are okay and the brakes are set' 
--------------------------------------------------------- 
----------------------- CVR - LOG ----------------------- 
    CURRENT script's description:    [Pushback script] 
    CURRENT script's page:            [3] 
    CAPTAIN's recognized phrase:    'Zoom out' 
--------------------------------------------------------- 
----------------------- CVR - LOG ----------------------- 
    CURRENT script's description:    [Pushback script] 
    CURRENT script's page:            [3] 
    CAPTAIN's recognized phrase:    'Go ahead' 
--------------------------------------------------------- 
----------------------- CVR - LOG ----------------------- 
    CURRENT script's description:    [Pushback script] 
    CURRENT script's page:            [3] 
    CAPTAIN's recognized phrase:    'Brakes set' 
--------------------------------------------------------- 
----------------------- CVR - LOG ----------------------- 
    CURRENT script's description:    [Pushback script] 
    CURRENT script's page:            [3] 
    CAPTAIN's recognized phrase:    'Zoom out' 
--------------------------------------------------------- 
----------------------- CVR - LOG ----------------------- 
    CURRENT script's description:    [Pushback script] 
    CURRENT script's page:            [3] 
    CAPTAIN's recognized phrase:    'Previous route' 
--------------------------------------------------------- 
----------------------- CVR - LOG ----------------------- 
    CURRENT script's description:    [Pushback script] 
    CURRENT script's page:            [3] 
    CAPTAIN's recognized phrase:    'We are ready for pushback and engine start, facing south west' 
--------------------------------------------------------- 
----------------------- CVR - LOG ----------------------- 
    CURRENT script's description:    [Pushback script] 
    CURRENT script's page:            [4] 
    CAPTAIN's recognized phrase:    'Brakes released' 
--------------------------------------------------------- 
----------------------- CVR - LOG ----------------------- 
    CURRENT script's description:    [Pushback script] 
    CURRENT script's page:            [4] 
    CAPTAIN's recognized phrase:    'Zoom out' 
--------------------------------------------------------- 
----------------------- CVR - LOG ----------------------- 
    CURRENT script's description:    [Pushback script] 
    CURRENT script's page:            [6] 
    CAPTAIN's recognized phrase:    'Parking brakes set' 
--------------------------------------------------------- 
----------------------- CVR - LOG ----------------------- 
    CURRENT script's description:    [Pushback script] 
    CURRENT script's page:            [6] 
    CAPTAIN's recognized phrase:    'Flight Deck to Ground' 
--------------------------------------------------------- 
----------------------- CVR - LOG ----------------------- 
    CURRENT script's description:    [Pushback script] 
    CURRENT script's page:            [7] 
    CAPTAIN's recognized phrase:    'Clear to disconnect' 
--------------------------------------------------------- 
        The NEAREST AIRPORT is now more than 3.0 nm AWAY! 
----------------------- UGCX API ----------------------- 
        Registering API variables...
----------------------- LOADING LANGUAGE AND SOUND PACK ----------------------- 
        Loading CURRENT Language and Sound Pack...
        Stopping the voice recognition's engine...
        The voice recognition's engine has been STOPPED...
        Stopping Text-To-Speech...
        Text-To-Speech has been STOPPED...
        UGCX    - CURRENT language's ID:    [409]    
        UGCX    - CURRENT sound pack:         US        
        WINDOWS - CURRENT language's ID:    0x0409    
        UGCX    - CURRENT language's Name:    [English – United States]    
        Reading all WORDS, PHRASES, VISUAL TEXTS, AIRPORT'S AREAS and ALTITUDES from the LANGUAGE initialization file...
        Reading the REGIONAL sound packs INITIALIZATION file...
        Loading the language's DEFAULT sounds pack...
                Loading CURRENT sounds set...
                Attempting to load the following sound pack files:
                        G:\Lockheed Martin\Prepar3D v4\Ultimate Ground Crew X\SoundSets\US.xgs 
                        G:\Lockheed Martin\Prepar3D v4\Ultimate Ground Crew X\SoundSets\US.xwb 
                        G:\Lockheed Martin\Prepar3D v4\Ultimate Ground Crew X\SoundSets\US.xsb 
                Sounds set LOADED SUCCESSFULLY!...
                Creating and initializating the stream...
                Setting the master volume...
        Starting the speech recognition's engine...
                Starting the voice recognition's engine...
                Language ID: 409...
                Creating the ISpRecognizer object...
                Creating the ISpRecoContext object...
                Defining the SR notification callback...
                Setting SR event types...
                Creating the ISpAudio object...
                Setting the input stream for the SR...
                Activating the SR engine...
                Creating the ISpRecoGrammar object...
                Loading the specified CFG grammar file...
                Activating the rule ID: 1...
                The voice recognition's engine has been STARTED...
        Starting the Text-To-Speech engine...
        Starting the Text-To-Speech engine...
                Text-To-Speech has been STARTED...
----------------------- LOADING SCENERY AND GRAMMAR ----------------------- 
        Creating and executing the WORKER thread...
        Starting the WORKER thread...
        Loading and updating the scenery cache's data...
        Searching for the NEAREST airport...
        The NEAREST airport's ID:        KORD 
        Located at the Region's ID:         
        The NEAREST airport's BGL file's path is: 
        G:\Addon Manager\FsDreamTeam\KORDV2\scenery\KORD_ADEX_FSDT.bgl 
        Searching for the CURRENT parking's information...
        Unloading scenery index...
        Triggering CUSTOM event...
        Loading the sound pack based on the CURRENT region and language: [US]... 
                Loading CURRENT sounds set...
                Attempting to load the following sound pack files:
                        G:\Lockheed Martin\Prepar3D v4\Ultimate Ground Crew X\SoundSets\US.xgs 
                        G:\Lockheed Martin\Prepar3D v4\Ultimate Ground Crew X\SoundSets\US.xwb 
                        G:\Lockheed Martin\Prepar3D v4\Ultimate Ground Crew X\SoundSets\US.xsb 
                Sounds set LOADED SUCCESSFULLY!...
                Creating and initializating the stream...
                Setting the master volume...
        Loading the speech recognition's grammar...
        DEACTIVATING the grammar... 
        Adding ALL airport's items to the loaded XML grammar... 
        Adding ALL dialogues to the loaded XML grammar... 
        Commit grammar changes... 
        ACTIVATING the grammar... 
        Loading process has been COMPLETED!
------------------------------------------------------------------------------- 
------------------------ SIMULATION STOPPED ------------------------ 
        Stopping Text-To-Speech...
        Text-To-Speech has been STOPPED...
        Stopping the voice recognition's engine...
        The voice recognition's engine has been STOPPED...