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G530SIM.exe not working

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I just bought the Reality XP GNS 530W/430W V2, and installed it. I am hoping I didn't waste money. I haven't tried it on Xplane yet, but I wanted to see their newer version of the GNS Trainer. But I am unable to power-on the unit. Press and hold the Power/Com knob does nothing. I checked the old version of GNS trainer (which I have used for many years) and that turns on fine. 

Also, why is there no support email for RXP? The support link directs me to this forum instead. 

 

 

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Hi,

AFAIK there are already discussions in the forum about this and this is expected and normal. Try searching the forum first with "GNS trainer power on" and this might give some results.

As for support, this is the official support forum. It is much better than email: experience shows our customers having specific questions with the product are in fact sharing the same question, and therefore the same resolutions, with 95% of our customers.

With 18000+ posts, most resolutions and answers are in fact already in the forum!


Jean-Luc | reality-xp.com
This message from Reality XP is protected by a disclaimer: reality-xp.com/aboutrealityxp/email.html

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2 hours ago, RXP said:

Hi,

AFAIK there are already discussions in the forum about this and this is expected and normal. Try searching the forum first with "GNS trainer power on" and this might give some results.

As for support, this is the official support forum. It is much better than email: experience shows our customers having specific questions with the product are in fact sharing the same question, and therefore the same resolutions, with 95% of our customers.

With 18000+ posts, most resolutions and answers are in fact already in the forum!

 

I tried searching that phrase, and came up with many hits but none of them were specific to a GNS trainer not powering on. I found one thread about a GTN that stopped working, but there were many people chiming in with opinions, but no resolution as far as I can see. Besides, the forum will not allow me to run searches consecutively without having to wait for some time between searches. 

Back to the original question, this is not a complicated question. This being expected behavior seems rather strange. How can something not turning on be expected behavior? What is the resolution, or is there no resolution? If you can answer that question briefly here (I am your customer), it might benefit others too. 

 

 

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2 hours ago, RXP said:

Hi,

AFAIK there are already discussions in the forum about this and this is expected and normal. Try searching the forum first with "GNS trainer power on" and this might give some results.

As for support, this is the official support forum. It is much better than email: experience shows our customers having specific questions with the product are in fact sharing the same question, and therefore the same resolutions, with 95% of our customers.

With 18000+ posts, most resolutions and answers are in fact already in the forum!

Oh, BTW, my posts won't get posted until the moderator approves it. It is not the best way to communicate with a customer. 

 

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2 hours ago, AndrewS said:

Oh, BTW, my posts won't get posted until the moderator approves it. It is not the best way to communicate with a customer. 

 

It’s only a temporary thing until you have enough posts. No more than 10, probably fewer. 👍

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Ray (Cheshire, England).
System: P3D v4.5, Intel i7-8086K o/c to 4.6Ghz, Nvidia GTX 1080 Ti 11Gb, Samsung 970 EVO M.2 SSD, 1Tb Samsung 860 EVO SSD, Asus Prime Z370-A mobo, 32Gb G.Skill DDR4 3000Mhz RAM, Win 10 Pro 64-bit, BenQ PD3200U 32” UHD monitor.
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TL;DR: this is normal and expected.

Anyhow there is no reason to run it standalone: just start XP11, add a GNS 530 to any aircraft with Plugins > RXP > GNS etc.., there you get a fully integrated and functional GNS 530 WAAS simulation connected to your aircraft systems!


Jean-Luc | reality-xp.com
This message from Reality XP is protected by a disclaimer: reality-xp.com/aboutrealityxp/email.html

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40 minutes ago, RXP said:

TL;DR: this is normal and expected.

Anyhow there is no reason to run it standalone: just start XP11, add a GNS 530 to any aircraft with Plugins > RXP > GNS etc.., there you get a fully integrated and functional GNS 530 WAAS simulation connected to your aircraft systems!

OK, thanks. That's simple enough, and could have been said right away. There was no need to send me a wild goose chase combing through dozens of posts.

 

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Great!

NB: you were asking a specific question for which I've tried to give you the most complete answer.

 


Jean-Luc | reality-xp.com
This message from Reality XP is protected by a disclaimer: reality-xp.com/aboutrealityxp/email.html

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On 5/18/2020 at 9:34 AM, RXP said:

With 18000+ posts, most resolutions and answers are in fact already in the forum!

So this is Self Service support?  Id didn't say that on the website.    During installation it says to email support with any questions.   We as customers dont get paid, or receive benifits like health insurance for this task of  searching thru 18,000 posts.  It's on opportunity costs for our income producing jobs.  Are you sure there is not support other then self help?

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Posted (edited)

@gskudlarick Hi,

First and foremost: do you have any particular issue you'd like to get resolved, or are you more generally arguing about how we're conducting our business? Please let me know so that we can better help you.

NB: you might want to make sure creating new discussions for new issues and not appending unrelated comments to existing discussion. It is not only better practice to getting help faster, it is also more respectful for others participating in the forum, let alone this is your 1st post here.

Edited by RXP

Jean-Luc | reality-xp.com
This message from Reality XP is protected by a disclaimer: reality-xp.com/aboutrealityxp/email.html

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