Had to reinstall the GTN 750 after installing a fresh copy of Windows 10. I went to the site to download the GTN 750 and the download was denied due to Threat Detected: Trojan:Win32/Azden.B!cl - I have provided a screenshot of the threat detected as well. Can someone confirm as to whether this is real or a mistake? Thanks. https://drive.google.com/file/d/1YeXMsplyuXVOmAPsn1AxtwNWawIml07f/view?usp=sharing

1 hour ago, Dracollin said:

Had to reinstall the GTN 750 after installing a fresh copy of Windows 10. I went to the site to download the GTN 750 and the download was denied due to Threat Detected: Trojan:Win32/Azden.B!cl - I have provided a screenshot of the threat detected as well. Can someone confirm as to whether this is real or a mistake? Thanks. https://drive.google.com/file/d/1YeXMsplyuXVOmAPsn1AxtwNWawIml07f/view?usp=sharing

It is a false-positive. Well documented here over several years. Hopefully a newer eCommerce avenue at F1 will resolve this.  You should be able to tell your AV to disregard.

Looks like you are a recent member here. There are a lot of questions/issues already addressed, some to quite an extent.  As another user I highly recommend you learn to navigate these forums and look for previous responses to questions that come up often. The time you spend will likely be shorter than your time waiting for a newly written answer.  And it keeps the time of other users better devoted to flying.  After all, that is why we are here.  Right?

Edited June 17, 20205 yr by fppilot

Thank you for the quick response. I tried searching here on the forum for the issue just in case but unfortunately nothing came up for that file name. Thanks again.

5 minutes ago, Dracollin said:

Thank you for the quick response. I tried searching here on the forum for the issue just in case but unfortunately nothing came up for that file name. Thanks again.

On Page 5.  Took me less than 2 minutes....

https://www.avsim.com/forums/topic/572644-win-defender-trojan-azden-warning-on-rxpgtn-750-xplexe/

Hello, I contact with support team because I did try to download the e-comerce installer for xplane, but both my IE and my Google web browser say me that instaler has got a virus, later both web browsers automatic delete the installer, so I can not download my payware software. 

I did try to change web browser config to allowe it to download unsecure files, but they continue deleting the installer e-Comerce.

I tried to contact with support email, but it, incredibly, does not exist, and I had to writte in this impersonal fórum.

 

Please, can you help me?

 

You can contact with me by:  krescen (*at*) hotmail com.

 

Thanks you.

 

Greetings.

The issue is addressed in this forum here: 

 

I also had the same issue trying to download the rxpGTN-750-XPL.exe "E-Commerce Installer".  Threat detected:  Trojan:Win32Azden.B!cl  Alert level:  Severe  Category:  Trojan  Details:  This program is dangerous and executes commands from an attacker.  

Tim Garris,  FS MaNiA

Edited June 18, 20205 yr by tgarris56
Found solution to issue already posted.

[merged both discussions]

@Inter Hi, this is good practice to first search the forum for similar issues. In this case, this discussion was just maybe the 7th from the top and still on the first page...

Wow...

I would really like to purchase and begin using the Reality XP GTN trainers, but I think it is unreasonable to ask your customers to bypass their virus scanner for an installer that is not signed, is downloaded from a random, insecure website ("100megabyte.com" via HTTP, not HTTP+TLS), is flagged by the virus scanner both pre- (installer) and post-installation (DLL), etc.

Code signing certificates do cost money, but this is a commercial product and it seems like a reasonable expense to ensure that your users are getting a safe download. TLS certificates for HTTPS are now completely free using Let's Encrypt, so that seems like a good thing to do no matter what.

What can be done to fix this issue?

@malyn27 Hi, to answer your question: not much at this time for you unfortunately.

You're absolutely right on all points and we're working on this. It is just we're caught in the middle of transitioning the e-commerce system to a modern interface and this is all relating one to the other. This particular host (100megabytes) is the F1 CDN, our e-commerce procurement partner.

Greetings,

Adding my 2 cents to the conversation. Looks like these problems have existed for at least a year. It's 2020, and there's no reasonable excuse not having a proper on-line presence for an entity doing business over the internet.

(1) Your site certificate (reality-xp.com) is no good. As others have pointed - you can get free one from Let's Encrypt. I have it on my personal web site, and I am not even "on-line".

(2) Forwarding download to another domain (files.100megabyte.com) is bad form on its own, but one that's not over https is just not acceptable. At the minimum you should make the use aware you are sending them to another site, with some explanation of why this is necessary.

(3) Your download is considered a virus. I refuse to accept this is not fixable your side. And why do I have to search the interwebs on what's going on with this? You've known this for more than a year - you should put some warning/advice/notice on you page that this is expected, what's the workaround, and apologize for the inconvenience. This should be written with font bigger than the one used for sales and discounts.

So the user experience is - a site with invalid security, offers a download from an insecure site, that can't be installed because it is a virus. At this point I am walking away...

😒

Hi, thank you for your valuable feedback!

There are really valid point and I appreciate your time writing this.

In the meantime, you might want to read the following two articles:

About the impossibility for developers preventing EVERY antivirus software false-positives:
http://blog.nirsoft.net/2009/05/17/antivirus-companies-cause-a-big-headache-to-small-developers/

About the impossibility for developers submitting false-positive reports to EVERY anti-virus vendors:
https://www.techsupportalert.com/content/how-report-malware-or-false-positives-multiple-antivirus-vendors.htm