I use PBE for a while now and am quite satisfied with it. I recently reinstalled my PC with Windows 11 and the latest FS2020 Version and, ofc, PBE.

Everything works perfects except PBE. 

the app starts, however it constantly hangs. (see picture).  In syslog I see this messages:

"Das Programm Pushback Express_x64.exe Version 2.2.0.0 hat die Interaktion mit Windows beendet und wurde geschlossen. Überprüfen Sie den Problemverlauf in der Systemsteuerung "Sicherheit und Wartung", um nach weiteren Informationen zum Problem zu suchen.
 Prozess-ID: 2e60
 Startzeit: 01d7e541fdea7dcb
 Beendigungszeit: 5
 Anwendungspfad: C:\Program Files (x86)\Pushback Express MSFS\Pushback Express_x64.exe
 Bericht-ID: 05d60e1a-bb9b-4be9-80cc-a84c9773abe5
 Vollständiger Name des fehlerhaften Pakets: 
 Relative Anwendungs-ID des fehlerhaften Pakets: 
 Absturztyp: Cross-thread"

 

Now, here is what I tried so far:

- disabled all scenery addons , Traffic, FSUIPC, so I do run a default Installation

- I tried to check the .net repair toos and the VC redist installation, I didnt see anything indication issues

- I used the latest stable Version and Beta Version, same result

- I changed the Graphic Settings in FS2020 DX12 / DX11

- I use the Dolby Atmos App, I removed it..

 

Do you have a suggestions / a fix for me ?

Best René

 

 

hey Rene,

Question, can you show up the PBE's LOG file content?, also, when this happens, don't you see any message telling you about the WASM module?, maybe that dialog is already open and you didn't see it?, try to check that before openning the settings' dialog.

Cheers,

Manuel

Yes, check if there's a hidden message box behind the panel and do look at the LOG if you can in the info center.

Also, we've updated the public beta with a minor re-draw issue hopefully corrected if you're using the hotkey to open the panel.

It probably wouldn't affect you, but it's always good to have the the latest.

Link:

https://downloads.fs2crew.com/fs2crew_downloads/public_betas/fs2crew_msfs_public_betas.zip

 

Edited November 29, 20214 yr by byork

Hi Manuel and Bryan,

I installed the PBE Version from your Link, Bryan.

Then I started the SIM again, and only launched PBE and did nothing else, i didnt click anything, i just waited and moved the mouse arround in PBE without clicking. I also checked if there is a window open in the background, this seems not to be the case.

The result: the app slightly hangs again, however, in the syslog I do now see another error message.

App Start:

 

no other open windows I recon:

 

After moving the mouse around in PBE:

 

-------------------------

This is the Error Message in syslog:

Fehlerbucket , Typ 0
Ereignisname: AppHangTransient
Antwort: Nicht verfügbar
CAB-Datei-ID: 0

Problemsignatur:
P1: Pushback Express_x64.exe
P2: 2.2.0.0
P3: 619ef446
P4: unknown
P5: unknown
P6: unknown
P7: unknown
P8: 
P9: 
P10: 

Angefügte Dateien:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.a6fe7fe9-87f4-44c9-9010-6b3cdd67d5f5.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.039f474f-a860-47fc-88d2-a26cbabbb037.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.163eac17-fa7e-4ebf-ad29-00386f0b4dea.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.c58b8659-fcd4-4381-a5e2-6518ce024449.tmp.txt

Diese Dateien befinden sich möglicherweise hier:

Analysesymbol: 
Es wird erneut nach einer Lösung gesucht: 0
Berichts-ID: c3eb06ff-e99f-4b79-98e6-e0a7d08f4774
Berichtstatus: 2049
Bucket mit Hash: 
CAB-Datei-Guid: 0

 

---------------------

This is the logfile from PBE:

2021-11-30 08:53:06 - SUCCESS! - The [PbeVoiceRecog64.dll] has been LOADED...
2021-11-30 08:53:06 - WASM Module's Version: 1.0.0.0
 

---------------------

If it is related: I use a RTX3090 with the most recent drivers.

Best

René

 

Hmmm, question: How do you launch PBE?...thru our toolbar's "Launch App" button (in game)....or manually from your PC's desktop?.

Cheers,

Manuel

I tried different ways: launching ingame and start it direct, the result is the same.

Let's do something, because the error that you get doesn't give much details on what could be causing the problem. I'll talk to Bryan so he can send you a special version of PBE.exe, that once you run it, and if it crashes (or hangs) in theory should give more details of the issue, so then we are able to make the corrections.

Cheers,

Manuel

7 hours ago, renezh said:

I tried different ways: launching ingame and start it direct, the result is the same.

Please send me a support ticket via: www.fs2crew.com

We'll send you a version that logs more data; hopefully we can see what's happening in your case.

 

Hi Bryan,

I did open a Support Ticket and reveived a confirmation mail after. Is there a way to check the status / how you contact me?   If I try to use my fs2crew account to login it says password invalid, if I try to reset the password it says "You are not authorised to access this portal. Kindly contact your helpdesk administrator."

1 hour ago, renezh said:

Hi Bryan,

I did open a Support Ticket and reveived a confirmation mail after. Is there a way to check the status / how you contact me?   If I try to use my fs2crew account to login it says password invalid, if I try to reset the password it says "You are not authorised to access this portal. Kindly contact your helpdesk administrator."

We'll be responding to your ticket in shortly.

We're probably not in the same time zone as you 😉

 

We just responded.  Check your email.