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white box when purchasing in marketplace

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I can't seem to make a purchase in the market place.  When I hit the purchase button, the white box opens up for my password but it is just a blank white box with no place for me to sign in.  Any ideas?

LouP

  • Author

Figured this out.  Somehow my option to make purchases in the Microsoft store app was turned off.  Don't know how that happened.  Going to test it out.

LouP

6 minutes ago, LouP said:

Figured this out.  Somehow my option to make purchases in the Microsoft store app was turned off.  Don't know how that happened.  Going to test it out.

LouP

I had the same problem earlier today and ended up buying it directly through Aerosoft. I didn't realize there was an option to turn off MP purchases? Please let us know how this works out for you.

Mark

 

 i9-13900K @ 5.8Ghz / Asus TUF 4090 OC / 32 GB DDR 5 / Corsair 1000W PS /  Pimax Crystal / 2 SATA SSD / 2TB M2 SSD/ DOF Reality H3 motion platform/ Win 11 

8 hours ago, Gate99 said:

Tuve el mismo problema hoy y terminé comprándolo directamente a través de Aerosoft. No me di cuenta de que había una opción para desactivar las compras de MP. Por favor, háganos saber cómo funciona esto para usted.

Marca

 

Check your Xbox app in your account settings deactivate and reactivate passwordless shopping

  • Author
16 hours ago, Gate99 said:

I had the same problem earlier today and ended up buying it directly through Aerosoft. I didn't realize there was an option to turn off MP purchases? Please let us know how this works out for you.

Mark

 

Everything is AOK again now that I turned that option back on.

LouP

4 minutes ago, LouP said:

Everything is AOK again now that I turned that option back on.

LouP

Thank you for the tip, i lost t o hours figuring out what was going on. Plus i have a faulty windows update related to security, i thought it could be the cuprite and was searching in many forums about that 🙄

oh no, it didn’t work for me… It asked me to install the authentificator on my phone to enable the password free feature but i still get the white square in the purchase process… tomorrow is another day, let’s go to sleep here in France…

1 hour ago, LouP said:

Everything is AOK again now that I turned that option back on.

LouP

can you please tell me precisely where to find this options ? There are so many options between the store and the xbox apps 😤

  • Author

click on your initials at the top, then app settings.

LouP

Thanks for the follow up Lou. When I get a chance I'll try out the fix.

Mark

 

 i9-13900K @ 5.8Ghz / Asus TUF 4090 OC / 32 GB DDR 5 / Corsair 1000W PS /  Pimax Crystal / 2 SATA SSD / 2TB M2 SSD/ DOF Reality H3 motion platform/ Win 11 

9 hours ago, LouP said:

click on your initials at the top, then app settings.

LouP

xbox or win store or msfs ? Really strange because on saturday i could buy one without probs but not the day after 🙄

10 hours ago, webstef68 said:

xbox or win store or msfs ? Really strange because on saturday i could buy one without probs but not the day after 🙄

Found it, thank you.

Archived

This topic is now archived and is closed to further replies.

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