September 22, 20223 yr I recently bought Toposim Planet Earth Bundle (US$50). After paying, I saw downloads for each region but I downloaded just few which I use the most. Now, when I want to download more, it asks me to login with username and password but I can't because I never received any email confirmation and was never asked to create an account. I tried several times to reset the password but confirmation email never comes to my email address. I really fill like being ripped off. This side looks to be abandoned but it's happily taking your money. I can't even complain on their forum because I again need to login but I can't. I sent an email to their accounts email address but no answer. This product seems to be great though, for P3D and Western Europe that I tested at least, but I suggest downloading immediately all that you paid for. Unhappy customer Kris T
September 22, 20223 yr Probably the quickest way to get their attention is to do a charge reversal (chargeback) on your credit card. It's amazing how often the dead spring to life when you try to take back your money... Bob Scott | President and CEO, AVSIM Inc ATP Gulfstream II-III-IV-V Sys1 (MSFS20+24/XPlane12+11): AMD 9800X3D, water 2x240mm, MSI MPG X670E Carbon, 64GB GSkill 6000/30, nVidia RTX4090FE Alienware AW3821DW 38" 21:9 GSync, 2x4TB Crucial T705 PCIe5 + 2x2TB Samsung 990 SSD, EVGA 1000P2 PSU, 12.9" iPad Pro Thrustmaster TCA Boeing Yoke, TCA Airbus Sidestick, Twin TCA Airbus Throttle quads, PFC Cirrus Pedals, Coolermaster HAF932 case Sys2 (P3Dv5/v4): i9-13900KS, water 2x360mm, ASUS Z790 Hero, 32GB GSkill 7800MHz CAS36, ASUS RTX4090 Samsung 55" JS8500 4K TV@60Hz, 3x 2TB WD SN850X 1x 4TB Crucial P3 M.2 NVME SSD, EVGA 1600T2 PSU Fiber link to Yamaha RX-V467 Home Theater Receiver, Polk/Klipsch 6" bookshelf speakers, Polk 12" subwoofer, 12.9" iPad Pro PFC yoke/throttle quad/pedals with custom Hall sensor retrofit, Thermaltake View 71 case, Stream Deck XL button box Sys3 (DCS/P3Dv4/ATS/ETS): AMD 7800X3D, MSI MPG X870E Carbon, Noctua NH-D15S, 64GB GSkill 6000/30, EVGA RTX3090 Alienware AW3420DW 34" 21:9 GSync, Corsair HX1000i PSU, 4TB Crucial T705 PCIe5 + 2TB Samsung 970Evo Plus, TM TCA Officer Pack, Saitek combat pedals, TM Warthog, TM RS300 FF wheel/pedals, Coolermaster HAF XB case
September 22, 20223 yr Commercial Member Are you sure their emails aren't being blocked by your spam filter? Cheers Luke Kolin I make simFDR, the most advanced flight data recorder for FSX, Prepar3D and X-Plane.
September 22, 20223 yr 2 hours ago, Luke said: Are you sure their emails aren't being blocked by your spam filter? Cheers Or it could be that their emails are blocked by a sender policy, or by your ISP. For example, I am unable to send mail from a domain I own to anyone on AT&T's network (or sub-networks, of which there are many) because my email provider's servers seem to be on their blocklist (even though it is a long-established ISP and I have all the correct domain keys and sender ID set up for the domain). AT&T support simply doesn't respond to emails about it, so I've had to give up. Some email servers can't send email to gmail accounts, because Google has them on a blocklist on suspicion of spamming (false positives happen all the time), and good luck getting them to respond to a query about it either. If the sender doesn't realise it, they may not even know they have a problem with customers not receiving emails. See if they have some other contact method (like Discord) and ask them there. Edit: Having had a look at their site and forum I see the developer last posted there well over a year ago after promising a new forum 'real soon now', so it looks like they might well be dead in the water. Shame, but a common story. Way too many flight sim products are produced by a solo developer and can literally vanish overnight (Ultimate Traffic Live, anyone?). Edited September 22, 20223 yr by neilhewitt Temporary sim: 9700K @ 5GHz, 2TB NVMe SSD, RTX 3080Ti, MSFS + SPAD.NeXT
September 23, 20223 yr I noticed Toposim is still being sold on Simmarket. Maybe the Simmarket folks can help you out. I Earned My Spurs in Vietnam
September 27, 20223 yr Author Thanks guys for all your replays. Much appreciated. I registered with my work email and still nothing comes. I checked my spam box too. Simmarket is selling the product but it's more expensive there so I bought through toposim site. Simmarket won't help with my purchase. I may try the last resort and request pay reversal on my Paypal. Regards Kris T
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