30 minutes ago, steve310002 said:

Thanks for your advice. I had a look online for MSI software but I can only see their Dragon control center software which when I install it, doesn't seem to recognise my system probably because my motherboard is from ASUS? Do you know if there is any other specific MSI software to control the fans or should I just use the ASUS control center.

EDIT: I just checked in the Asus Armory app and it lets me choose a fixed RPM speed of my CPU fan but for the AIO pump it only lets me choose 'smart mode' and says 0 RPM!! I don't know if it is not reading the RPM of the actual AIO Pump because it is made by MSI but it is weird it would say 0 RPM and not let me adjust it. I assume the AIO pump should have an RPM reading right?

In quickly looking at this cooler it doesn't look like it has a USB header off the pump so I'm assuming software to control the pump RPM is not necessary. It's likely just running off whatever the motherboard is telling it to do based off of the fan header it's plugged into.

I think you would need to open the case and see if there is a wire coming out of your AIO pump that plugs into a fan header on the motherboard. Asus Armory is probably reading the PUMP header off the board, but the AIO may be plugged into the CPU (or some other) fan header. Once you know what header it's plugged into on the motherboard you can then check that specific header RPM and verify the pump RPM. 

 

 

On 12/27/2022 at 6:34 PM, vrdubin6 said:

I think you would need to open the case and see if there is a wire coming out of your AIO pump that plugs into a fan header on the motherboard. Asus Armory is probably reading the PUMP header off the board, but the AIO may be plugged into the CPU (or some other) fan header. Once you know what header it's plugged into on the motherboard you can then check that specific header RPM and verify the pump RPM. 

Just a quick update (also it might help someone else in the same situation). I contacted the manufacturer who built the PC explaining that the AIO was only connected to the CPU fan slot and not also to the AIO pump slot.  Their technical support straight away replied that the AIO should indeed be connected to both slots and that the AIO pump slot should be connected. They proposed trying to connect it myself if I could find the cable inside the case.

Unfortunately, the cables were all tied so tightly together at the back of the case with cable ties that it was literally impossible to see which cable was which and given the tightness, cutting the cable ties could risk accidently damaging the cables, something which after spending four grand, I am not willing to do (the risk being then blamed for it if I still don't get the pump working properly). I have never seen cable ties bound so tightly. Very neat but completely impractical when trying to safely cut them open. 

The issue of course with that is the risk of voiding the warranty if I damage anything so I took the option of sending it back to the third party supplier who unfortunately have no more similar builds in stock. I have requested a refund and will start the difficult saga again of finding a decent 4090 build.

It seems very hard to buy a pre-built PC these days that does not arrive either damaged or with some kind of issue or build error. So much for quality control. I would build it myself but where I live (Switzerland) has a terrible returns policy making it very hard to send any parts back if they don't work. Only for the fact I paid an extra 159 francs (about 159 dollars) for an extended warranty with this PC that entitles me to a refund if there's a problem, I would instead be waiting months for a repair.

6 hours ago, steve310002 said:

Just a quick update (also it might help someone else in the same situation). I contacted the manufacturer who built the PC explaining that the AIO was only connected to the CPU fan slot and not also to the AIO pump slot.  Their technical support straight away replied that the AIO should indeed be connected to both slots and that the AIO pump slot should be connected. They proposed trying to connect it myself if I could find the cable inside the case.

Unfortunately, the cables were all tied so tightly together at the back of the case with cable ties that it was literally impossible to see which cable was which and given the tightness, cutting the cable ties could risk accidently damaging the cables, something which after spending four grand, I am not willing to do (the risk being then blamed for it if I still don't get the pump working properly). I have never seen cable ties bound so tightly. Very neat but completely impractical when trying to safely cut them open. 

The issue of course with that is the risk of voiding the warranty if I damage anything so I took the option of sending it back to the third party supplier who unfortunately have no more similar builds in stock. I have requested a refund and will start the difficult saga again of finding a decent 4090 build.

It seems very hard to buy a pre-built PC these days that does not arrive either damaged or with some kind of issue or build error. So much for quality control. I would build it myself but where I live (Switzerland) has a terrible returns policy making it very hard to send any parts back if they don't work. Only for the fact I paid an extra 159 francs (about 159 dollars) for an extended warranty with this PC that entitles me to a refund if there's a problem, I would instead be waiting months for a repair.

Sorry to hear that's how the ordeal ended, but best of luck in your search for another system. Once you're able to really enjoy a 4-series card it will be worth the wait!