"Your Data could not be synced with cloud" message

[Soulflight 97]

Shortly because I left for 2 weeks I recieved the famous "please insert the MSFS disc" message on startup. I was hoping for this issue to be gone when I get back.
Now i get "your data cannot be synced with the cloud" on startup. I can play offline if i want to but nothing will get saved in that mode.
I checked for updates in MS store and xbox live but still no change.

Anything I can do about that? Is there currently a server outage at MS?

 

EDIT: nevermind, its gone.

So are my settings anyways. love it.

Edited April 18 by Soulflight

[Fielder 3,802]

There is no server outage. I got that same message a couple days ago. It was a trivial issue. I have the Steam edition where such things are easy to fix instead of a mystery. There was a box with two choices on what to do. I checked the box to boot up the game and to heck with the difference in the cloud. MSFS booted up fine. Nothing was lost in my settings. MSFS played just fine.

I imagine that somewhere the MS store version has a way to make that same choice and solve your issue. Not being the Steam version, it is likely to be a non obvious procedure. But surely it must exist.

[Fielder 3,802]

Actually I got that same message 6 or 7 times in the last few years. Every few months. With Steam, it is a trivial issue that takes 30 seconds to fix.

[Luis Hernandez 598]

Since 2 weeks ago, I'm getting this error message every time I close MSFS. I also have MSFS Steam.

2 hours ago, Fielder said:

There was a box with two choices on what to do. I checked the box to boot up the game and to heck with the difference in the cloud.

Which box? The only thing I could click opened the Steam UI.

[Fielder 3,802]

This notification window had a choice option with 2 boxes to check: "your data cannot be synced with the cloud". (Steam version of MSFS). I see this notification every 3 or 4 months. And this notification gives you a choice on how proceed.

 

[Bernard Ducret 804]

I had a similar issue when I came back from a four-month trip. Check in your Window Store Library what programmes need to be updated and you will likely find Xbox updates to be made. Once I did that, everything was back to normal.

[Lars-Contrail 14]

The XBox App is causing has been causing this issue for me recently, the MS log-in didn't want to stick and when opening the app after a PC restart it always displayed "There was a problem with your account - Fix Now"

There was no update available for the XBox app, but re-installing it seems to have solved the issue.

[Luis Hernandez 598]

15 hours ago, Fielder said:

This notification window had a choice option with 2 boxes to check

The notification never offered me these boxes. However, I entered my Steam Library, and from there I got a similar box as the one you described. I just set it to use local data and MSFS stopped reporting this error.

[Fielder 3,802]

You're good to go. MSFS will still store in the cloud from now on as usual. It only used local data for that one startup. And made the cloud data the same as what your local was.

[tjrush 56]

I have Windows 11, the Steam version of MSFS, and the "unable to sync" error.  I don't understand any of the solutions presented in this thread. After getting the error when closing MSFS, I open to MSFS in my Steam Library and under cloud status it shows "Unable to sync. Click to try again." When I click, the only choice I get is to try again.  Upon clicking that, the sync fails again. Am I not going to the right place for the fix to this error.

[Luis Hernandez 598]

Sounds like my issue, Tom. This is what I did, step by step:

1) Right-click on Steam status icon and then select Library.
2) In recent games there should be MSFS. Click in the MSFS picture.
3) Then, between the big green Play button and the "Last Played" date, there should be a cloud with a checkmark. If you have the error, there should be an exclamation sign instead of the checkmark. Click it.
4) There will appear a box with two big options: one about data in cloud and another one about using your local data and overwriting cloud data with that. Choose the latter.

Your issue should be fixed...or in the worst case, replaced by getting stuck "checking for updates" as it happened to me 🤦‍♂️🤦‍♂️ (word-not-allowed you, Microsoft!)

Edited April 20 by Luis Hernandez

[tjrush 56]

Luis, 

I have done exactly what you posted. In the last step, the box that appears has two choices. The problem is that, on my system, the two choices are RETRY and CANCEL, nothing about local data. As stated above, RETRY fails again and the error persists.