Ever since the BFU my EFB will not connect. I have disabled my Virus protection, but didn't help. Any thoughts? 

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Hi - I had the same - had excellent help from Fenix in order to troubleshoot - but without success. As a last resort I disabled my anti virus/firewall ( Ive got Webroot, for what its worth) and the EFB connected. I found that it wasnt just the "fenix.exe" in the A320 folder that needed to be allowed - it was also "FenixDisplay.exe" in the A320 "deps" folder as well as "FenixSystem.exe" in the same folder. Somehow these two executables were shown as "monitor" in my firewall instead of "allow" - changing them enabled the EFB. I also hadnt had this issue prior to the BFU, maybe the firewall in your case?

42 minutes ago, Major_Bloodnok said:

Hi - I had the same - had excellent help from Fenix in order to troubleshoot - but without success. As a last resort I disabled my anti virus/firewall ( Ive got Webroot, for what its worth) and the EFB connected. I found that it wasnt just the "fenix.exe" in the A320 folder that needed to be allowed - it was also "FenixDisplay.exe" in the A320 "deps" folder as well as "FenixSystem.exe" in the same folder. Somehow these two executables were shown as "monitor" in my firewall instead of "allow" - changing them enabled the EFB. I also hadnt had this issue prior to the BFU, maybe the firewall in your case?

Thank you! I also have Webroot so I will give it a shot. 

Unfortunately, that did not work. 

Sorry - I made a mistake - its not the firewall.

I went to "utilities - system control"

"press start"

you will see a list of active processes.

 

When I looked I found "FenixDisplay.exe" and FenixSystem.exe" on the list - but - they were marked as "monitor" - I changed them to "allow"

After this I checked on the "pc security - Block/allow files" - these two .exe files were also on the list - something that hadnt been the case before the BFU.

 

Hopefully that will do the trick.....

 

 

 

1 hour ago, Major_Bloodnok said:

Sorry - I made a mistake - its not the firewall.

I went to "utilities - system control"

"press start"

you will see a list of active processes.

 

When I looked I found "FenixDisplay.exe" and FenixSystem.exe" on the list - but - they were marked as "monitor" - I changed them to "allow"

After this I checked on the "pc security - Block/allow files" - these two .exe files were also on the list - something that hadnt been the case before the BFU.

 

Hopefully that will do the trick.....

 

 

 

You're a genius! I need to do a little more testing, but I believe you solved! Thanks!!

Utilities where?  Sorry, not sure how to navigate to utilities, is that task manager? After BFU plane loads but no interior cockpit detail or EFB.  Thanks.

Edited August 3, 20251 yr by Mudhendriver

 

The problem that "lehbird" had was similar to mine - possibly linked to our both using Webroot as an antivirus/firewall/etc and that this program may have altered some permissions to the Fenix .exe files after the BFU. That was the "utilities" I was referring to. 

If your Airbus hasnt got any detail/BFU this may be a different issue - I would suggest contacting the guys at Fenix - they answered me very quickly and had plenty of suggestions in order to try and solve the problem (sadly -the problem was me....)