I've sent an email to the address provided on the shop, but would like to know if the is an answer around here.I filled in the form, all the mandatory boxes, etc - OKMy card billing address is my home address in the UKMy shipping address is an address in the USA (florida) where i am currently studying,Email is fine as well as phone numberI've tried 2 forms of card payment, both i checked to make sure details were correctHowvever no joy in ordering, any ideas?Thanks

contact [email protected] - they are there to help you resolve ordering problemsjd

I have already bought Radar Contact 3 some time ago, and was given a link to upgrade to version 4. After following the link to the purchase screen and filling the details, I keep getting the following screen: "The order you have submitted has not been accepted. Please see the message below for more information:

i have contacted emetrix for you, and we'll see what they sayjd

Thanks JD

Hi there,It could be that your billing address is different from your delivery address. I work for an internet based firm, and for certain products we will only deliver to the billing address, so this may be the root of your problem. Its an anti-fraud measure.CheersIan

according to emetrix, your problem is solvedjd

Thanks JD, putting the house number and street on same line worked.

wow. sorry. emetrix has a real good history of fraud prevention, and i guess that is one of the things they look for.jd

Hi,I tried to purchase today and got refused. Again, my billing and shipping address are different. I used my UK credit card but I am living in Peru.Is there a solution to this? Thanks,Paul

send me an email at [email protected] and i will put you in touch with the people who can help youjd

Email sent. Thanks.Paul