steeleimaging

For those of us who fly with Virtual Airlines (Live deltava.org) it would be nice to have the checklist remind me to start my flight via ACARS. lol. I can't tell you how often I get so deep into the aircraft and take off, forgetting to start ACARS. Dave

Ryan - I was looking at available options. The top left corner for log in escaped my eye's. My apologies. I see it now.

I just emailed the address you suggested. I am not sure how you were able to get an instant response unless it looked different from this... which is what I got. PMDG Simulations Customer, THIS IS AN AUTOMATED RESPONSE. Please read below: The email you sent with the subject "with the 737" could not be processed. The email address to which you emailed this issue does not accept email that does not correspond to an existing ticket. Please sign into your account at the PMDG Support Desk and submit the ticket directly, or be certain not to remove the original ticket number from the subject of the email before sending. PMDG Technical Support Desk I am not sure why it has to be so difficult to get some help from them. There is no "Support Desk" to submit a ticket that I can find. This is ridiculous. If they point you to THESE forums or help, someone ought to be able to help you here.

Thanks Doc. I cant edit it, so I have reported myself. lol

LOL... I am flying. Running the PMDG 777. Pricey airplane, but good. Wont misplace the download this time. All on an archive drive. I wish it would be policy that if you buy a new product, previous purchases would be made available. :( Thanks Stephen!

I have tried... every contact and link for support only leads to the forums. There is no contact for PMDG.

I had to re-install my FSX program on a new computer. My other was old and fried. I went to download my 737 from the site. My link has expired. I know this is unorthodox, but can I have access to my product? REMOVED - DO NOT POST PERSONAL ORDER INFORMATION PUBLICALLY Above is the details of my order. Thank you. Dave Steele [email protected]

Hey Dave... I don't have any add ons for FSX beyond my PMDG 777. This truly is a brand new install. Windows 7 x64 (no desire to use 8 yet) 24gig of ram with an core i7 chip. It's a good machine. I have tried the DX10 selection and I still get the same issue. When changing to the PLN mode from either the pilot seat or the co-pilot seat, the game crashes. As for Steve's Scenery Fixer... I haven't heard of it. But, if I get scenery add on's I will take a look.

I too have switched to PLN mode and my FSX has Crashed. Win 7 x64 This happens on both pilot and co-pilot switch. Replicate it every time I try.

777 and Scan.... I have no doubt this is user error. I just dont know what I missed. I will work on getting a screen shot for a post. And the other questions... No, FSX is on the C:\FSX path. 777 Software install was done per instructions. No virus scan software running during install and even the FSX directory in the ignored state for active scans.

To type all of that and then hit post it with absolutely no resolution or suggestion makes no sense.

Yep. Got all of that. Route. SID and STAR. Weight and CG. Take off references. All of it. I competed the whole tutorial. I got nothing.

I was looking at the tutorial... each leg has the speed and altitude the the 777 will try to achieve at each given point. It's like the Level-D 767... I can see what altitude and speed I will be at for ascent and descent. However, I am not getting that information.

I have followed the tutorial to the letter and on the legs page, they do not show up. What am I doing wrong?

I have followed the instruction from Tutorial #1 on the 777 booklet. MY FMC is not showing the predicted altitude after I complete the section on page 0.00.42 on the legs screen. I have even finished out the entire FMC tutorial and they never appear. I took off, Autopilot and LNAV and VNAV engaged, but no predicted Altitude. Am I missing something? Dave

Very impressive. I am hopeful that the release will come soon.

Hamoody...That is why I was so stunned. Their response was so unbelievable, I had to share my experience and vent.Trust me... if this company thinks that threatening people is the way to win business... they will be sorely disappointed with the long term success of the company.

Hey Tom!The quote has been linked to Confucius, but never really proven. About all anyone can agree on is that it's a Chinese origination. I received another reply from Ariane... I don't think they even know what they are talking about. I already had my bank reverse the charges... the money is back in my account. Is has been from day 2 of this mess. I never had to really wait. I have been with my bank for a while and when I tell them the charge needs to be reversed... they do it. Rarely, is there ever a question.So, in the reply email, the person said they would now refund my money. I had to sit back in my chair and read it again. Since, I already have my money, what are they going to do? Send me more money? I have already sent a note to my bank asking my banker to periodically check the account and see if there is a deposit in the specified amount and if there is, to return it. It was as if everything I had gone back and forth with them over, they never even paid attention to. I couldn't believe it. I am changing your quote to:I will live to see the money of my enemies pour into my bank account. -then, I have instructions to my bank to return it. I am just amazed by all of this.

First... I don't know what Flight Sim company on planet earth thinks they have the clout to claim they can restrict travel because of a refund. I work in an industry that can be pretty rough and tumble. So if you are going to threaten someone who works in it, you might want to be prepared to follow through. Most people in my business don't back down to easy and certainly don't hide and and cower from threats. This company may have been able to push around other consumers, but I won't be one of them. Additionally, I have already stated that I can not say anything negative about the software. It may be fabulous. It may be the best designed and coded software on the market. I however, would not know. I never got it.

Hey all...I just received an AMAZING reply from Ariane about my complaints. The gave me a 'hypothetical' situation about how I would feel if the contacted all of my clients, stations, bank, etc. even calling the police. It's priceless. I replied to them, and am waiting a response. Stay tuned here. I may post the email in its entirety just for the sheer entertainment value.

Graham...Wow. Thanks for the link to the article. So the way they run customer service at Ariane is apparently the way he runs his life... A mess.

Thats all fine and dandy... But I never got the product. They attached that to the email when I told them I was cancelling the payment. No other email had that disclaimer on it. It would be one thing if I downloaded, installed and activated it. But, I never even got it. Benjamin...You are SO right. I have no excuse for not doing the research. I don't. But, that was never my point.

I am new to the forum, So I do not remember the fiasco that went on a few years ago. But, that just gives my own brain a little justification for my dissatisfaction. I want to be very clear... I don't want to sound like I am berating a company and have not thought it through. I can not say one way or another about the quality of the products Ariane provides. I think this statement against my argument is pretty fair. I never got the product (even though they tried to charge my card.) The products they offer MAY be worth every penny, I just don't know. There are a few things that I believe:1. If you are going to offer downloadable products, make them available to download immediately after purchase. Making someone wait a few years ago when download links had to be sent manually, I get it. In todays world, that doesn't fly.2. Provide a better customer service experience. If they were to do this, they wouldn't have SO much bad press. (My fault for NOT researching prior to my purchase attempt.) 3. Provide more than ONLY an email address for service. Offer a forum link to support. Something. Anything.4. If their service wasn't SO incredibly awful, they wouldn't have to have ALL of the ridiculous disclaimers. Disclaimers are born out of experience. Ariane demonstrates that it must have an overwhelming reoccurring problem with refund demands.5. And this one just kills me... Don't threaten to put people on the "Forced Illegal Refund" list. This is just beyond bizarre. Further, for them to have the arrogance that they are powerful enough to affect a persons travel through a port authority is just silly. It's so far to the left of a scare tactic it's not even realistic. The point you reach this kind of critical mass in rhetoric, is when reality sinks in to the consumer that you are probably dealing with an individual or group of people who's egos and self worth are so over inflated that there is no hope of rationalizing your point with them.

Bill, It's funny you would even catch that.I brought that to their attention as well. The service for such expensive software is so bad, I am beyond disbelief.

Ariane has terrible customer service. You order a downloadable product, they charge your card (a very high price I might add) and then it takes forever to get the product.Ariane needs to get up to speed with the times. If you post you have a downloadable product, then when someone buys it, they should be able to get it. Not wait 48 hours for it.I had no desire to wait that long. Seems petty, but when I buy it, I want to fly with it. You buy from PMDG, you get it. Flight One, You get it. And you get it when you buy it.I wrote to them and said I was calling my bank to cancel the order… I got a reply about canceling my order and calling my bank, much later, with a ridiculous statement attached…Warning. Customers who decide to take matters into their own hands will regretfully be placed on a FORCED ILLEGAL REFUND database and their details will be shared with other sites, many of whom will bar them from all future purchases. In some cases, forced, illegal refunds can see offenders registered with agencies that will record their names and details with credit reference agencies and port authorities and this may affect their credit or their travel.You mean to tell me when I cancel an order with Ariane, those arrogant people think they have the clout to possibly restrict my travel with port authority? The insanity of it is mind boggling. (I will attach the entire statement at the end of this post.)When you do get an email from support, no one will sign their name. Pitiful. Poor customer service. There is no other argument around that.Further, is Ariane actually provided a good purchase experience, they would not have to post such a blatantly threatening disclaimer.When I did have the charges canceled… of which I NEVER received my download, Ariane threatened to contact my bank and have them “take action” against me. Really? You think Ariane can make that happen? It was laughable. I dared them to do it.I have read so many posts about the customer service. Awful. I have nothing to say about the product. I never got it. Perhaps the product is crazy good, thats fine. I have no argument about the development and functionality. I am not informed enough to comment about it.But when you see the following as a disclaimer on an email… do you really want to do business with them? Seriously. How big are their B***S to think that they can put you on a “list”. Research their so called list… look it up. Google it. Apparently it doesn’t exist or is so unsubstantial it doesn’t even warrant a hit.Ariane. No thank you.**Ariane Email Tag**NO REFUND POLICYFor many years software houses like this one have been operating a ‘NO REFUND POLICY’ with regard to download software. Many online stores operate a similar policy which is there for the protection of our industry since without it, there would be no flight sim and no development.All sales are final. We test all product/s to ensure that the product/s meet the specifications on our web pages and as per our terms there will absolutely be NO REFUNDS. We do not offer refunds on software that has been delivered to customers via download UNDER ANY CIRCUMSTANCES.Customers are encouraged to read all specifications prior to purchasing a license for the applicable product. If a customer purchases a license to a release version of one of our products we do not offer a cash refund or an exchange. Unlike physical goods, electronically distributed software and software licenses can be easily duplicated.Accordingly, it is our policy that once we have distributed a release version to a customer, the sale is final, and you may not return the software for a refund or credit.Warning. Customers who decide to take matters into their own hands will regretfully be placed on a FORCED ILLEGAL REFUND database and their details will be shared with other sites, many of whom will bar them from all future purchases. In some cases, forced, illegal refunds can see offenders registered with agencies that will record their names and details with credit reference agencies and port authorities and this may affect their credit or their travel.A NO REFUND POLICY stops piracy and is made very clear on our website terms and conditions that they all agree to it when they proceed to payment.Your option and right is to see that the product is operating as it is designed and as it has been specified and if not, then we will support you without charge via email until it is.Thank you for your understanding.