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  1. Hi Jim, Thanks for the response. Much appreciated. I will try to reinstall it a couple of times as you suggest. I did submit a ticket for the 30 day refund, however i did send it to the customer service. Kathy from Flight 1 said she would forward this to the developer and to hold off from requesting a refund until the developer addressed the situation. I did note that the .net runtime error was for .net version 4. According to the Flight1 product page it says .net version 3.5 is required. In the utl_client.exe.config it has the following: <configuration> <startup useLegacyV2RuntimeActivationPolicy="true"> <supportedRuntime version="v4.0"/> </startup> </configuration> Could this have something to do with the problem as i do have .net v3.5 installed on my PC. Anyway thanks again for the advice, i will certainly try it. kind Regards Gary Scott Franschhoek, South Africa
  2. Hi All, I know this is the FSX SE forum, however after getting very little response on the UT Live support forum, other then a few reply from licensed users, and certainly none from the support staff, i decided to try here for any solutions to the below problem. I purchased UT Live 2 weeks ago and it worked brilliantly. Now the application crashes when opening the interface to configure it. The dreaded UTLIve has stopped working popup appears and the program crashes. When running FSX SE, UTLive initializes and UTLive is listed in the menu, however no traffic is injected and opening the schedule for the airport Microsoft events list 2 errors. The first is... Faulting application name: UTLive.exe, version:, Faulting module name: KERNELBASE.dll, version: 10.0.16299.334. The second is a .NET Runtime error... Application: UTLive.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. I have verified the install of .NET version 3.5 SP1 with no issues reported using the .net verification tool. All other addons, and i have many in my FSX SE, run with no problems. I find it disconcerting that UT Live and many other addons by Flight1 have no direct support contact, unlike other expensive addon developers such as PMDG. I have never, in all my years of simming, had to contact any addon developer for support for a problem. This is the first addon that I have purchased that has ever crashed. I have searched Google high and low looking for a solution and in vain so far. Any help from Avsim's experienced users would be greatly appreciated. Kind Regards Gary Scott Franschhoek, South Africa
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