Tech

Russell I share your pain. I have paid for a new copy of the software yet still no reply from 'Support'. The people taking the money for the online sales is Flight1.com but my contact with them is that they do not do the 'Support' for the product but just provide the E-Commerce. So the money is going somewhere!!! Geoff

I am the same. To call this site anything to do with "support" is a joke. I bought the GNS 430 in January last year and still unable to get it to install. No help from Flight 1 who sold the product nor RXP's Jean-Luc who has been missing in action since a Happy New Year he posted in January 2023.

I don't want to run this issue in two forums. It was posted here because it's ESP and the only Rxp support mechanism

Well, still nothing from "No Support" Not even my money back for a purchase that never worked. Why is Rxp even allow to remain on Avsim purporting to be a support service.

This is now March 2023 and still no reply from Reality XP Support. I have paid for a product that will not install. Sent PM'S to RXP, still nothing. Wasted my money.

Still no reply from Reality Support!!. Out of desperation I went ahead and purchased online the GNS400W v2, read all the online stuff about installing on a non internet computer, still no luck in getting the GPS to show. Indeed it appears the install has shifted some paths to Addon scenery. Does anyone know if the original Reality product should be fully uninstalled before installing a purchased new version? The licensing of the original one was the initial issue and I don't have the proof of purchase information (key, .lic) for the original as the previous owner of this Flyit sim has no knowledge of it hence buying a new one using the Flight1 'wrapper" via RealityXP. Geoff

When can we expect Reality XP support to recommence? I'm waiting to make a purchase and after contacting Flight 1 they say I have to contact RXP Support about my problem. Geoff

RXP - Jean-Luc I think I need your help! I received a ssd from the previous owner (a university) that worked. The GNS430 and all the bezel functions operated correctly. Then in order to make a back up drive I had a computer shop clone another ssd and now I have the same issue with both drives where the GNS 430 is not starting. I'm thinking it maybe a license issue. The ssd that did work until it didn't, was most likely the original one and now its detected that a copy was trying to be made and the license permission has been removed. I have studied the forum for any clues as to how to restore the license it but have not seen anything. As I was not the original purchaser (Flyit Simulators supplied the software preinstalled back in 2011) I don't have the installation key so purchasing a new legacy product is maybe my only option. Win7 Pro, P3dv2, ESP, is GNS 430W™ V2 (FltSim) the one to get? Thanks Geoff

I am trying to get the 430 with a hardware Bezel to work in a helicopter sim ( Flyit) that has Microsoft ESP and P3d v2. All I can get up is this splash page where the resolution doesn't look exactly right yet. Pushing the power button has no effect. I've searched the forum for a Reality XP running with ESP but not been able to find anything. Does anyone have the 'manual' for this older version circa 2011 that gives the installation details. Anyone running a similar configuration using ESP that might have some clues. Thanks Geoff