Paul you might like to read this as I have just been through the same thinghttp://forums.avsim.net/dcboard.php?az=sho...d=148095&page=2or if the link doesnt work look down the page for the topic "Where is the support"______________________________________Rob YMA002 - Compass Airlines Australia - Stretch your wings, Australia.

>Despite writing to you via your PMDG support web page I am>still waiting for a response. Please can you send me a new>license key because each time I try to install my 747 it tells>me my key has expired due to too many installations or>something to that effect.>>PaulSame is with me concerning problems with the licence key, see topic http://forums.avsim.net/dcboard.php?az=sho...d=148331&page=2I am not getting any response. I'm kind of frustrated.Claus

Claus,If you're not getting an automatic response it likely means your ISP is blocking emails from us thinking they're spam. If possible, send us another email from a free email service such as Gmail.

I have sent you three emails using gmail?Paul

>Claus,>>If you're not getting an automatic response it likely means>your ISP is blocking emails from us thinking they're spam. If>possible, send us another email from a free email service such>as Gmail.No Ryan, this is obviously not the reason for missing responses. My ISP is not blocking any spam without informing me simultaneously. You may read my postinghttp://forums.avsim.net/dcboard.php?az=sho...d=148331&page=2Paul G. had answered my first e-mail as followsquoteClaus,Can you please run the MCPProcheck.exe software to get the exact serial number of the new unit including any spaces so that I can update the order to allow you to generate a new key for your updated hardware.RegardsPaul GollnickManager Customer SupportPrecision Manuals Development Groupwww.precisionmanuals.comunquote I then have sent it to him by the next e-mail, but didn't receive any answer for more than three weeks up to now.If you have his private e-mail-address, pls have him read this posting.ThxClaus

...done meanwhile - problems solved.So, everybody should use google-mail for contacting support. I did it and had the response in hands just 20 hours later...:-)...

Despite writing to you via your PMDG support web page I am still waiting for a response. Please can you send me a new license key because each time I try to install my 747 it tells me my key has expired due to too many installations or something to that effect.Paul

Claus,Glad we finally were able to get in touch with you. Let me know if you need anything else.Paul, According to your email to me via alternate means, you should be good to go. If thats not the case, please reply here and let me know.RegardsPaul Gollnick :-cool Technical Operations/Customer Operational SupportPrecision Manuals Development Groupwww.precisionmanuals.comhttp://www.precisionmanuals.com/priv/img/forum/sig_pmdg.jpg