Reply received.

So from what we know is that emetrix has a record of them sending You a confirmation email, but it never gets to Your mailbox.We need wise email gurus here to help now !Later,Viljamihttp://hifi.avsim.net/activesky/images/wxrebeta.jpg

Yup, I'm gonna try my hotmail address and see if that works. thanks again guys! I'll let you know the result.Adam

OK, I got a response at my hotmail account. I gave the new email address and a message came through that a customer rep would get in touch shortly.I will have to wait to hear from them because I cannot change the email address on the order. They have to do that, I guess.Again, thanks very much for the help.I'm gonna contact my ISP/email provider on Monday to see if I can find out what the problem is.Adam

Adam,You are not alone mate, I have the same problem as well. NO email was forthcoming to the email address that was supplied by me in the purchase order (before anyone asks, yes the address was correct). My ISP have checked my email account and it is working correctly, no problems with it at all. ( i have recieved over 23 other emails at the same address today )The credit card has been debited for $US14.95I have also emailed eMetrix as well as Damian.There is a problem there somewhere, something isn't working as it should.Maybe tomorrow will bring better news.The purchase today wasn't for myself, but for a mate who hasn't got an internet connection. It was my offer to let the transaction be done from my computer, along with the usual ' yep, it'll be right, I have made lots of internet purchase transactions, you never have any trouble, just real easy '. Makes me feel real good, I can tell you.Am I ######?............guess you can work out that answer all by yourself.David

Hi Gosta, In all the confusion, I forgot to thank you. So, thanks! :-) Adam

Well David, I certainly appreciate your response! I'm sorry to hear that you too are having trouble, despite the fact that this lends credibility to the fact that I'm not attempting to commit fraud! ;)I guess we're in the same boat until Monday. I just hope I can get my second purchase fee back. I'm sure it won't be a problem. 'Til then, I will continue to read posts and look at pics. From what I've read and seen, I think the wait is really going to be worth it.Take care and thanks again, Adam

>..........., despite the fact that this lends >credibility to the fact that I'm not attempting to commit >fraud! I read the reply to which your words above refer to, a pretty p*ss poor response to your plight. It's amazing how people automatically come to the instant conclusion that "someone" is trying to rip off someone else.The fact is, there IS a problem with eMetrix, their system isn't working as it should be and we are not the only ones having trouble.As I have said in earlier posts, I have emailed Damian direct at his private email address bringing this problem to his attention, as well as having emailed eMetrix.Damian will no doubt get onto eMetrix at the earliest possible time and get it sorted out.As for ActiveSky wxRE, it will be worth the wait Adam, it is a fantastic program and really does bring more realism into FS and what you see. It is a dream come true. I, along with 74 others, have had the pleasure of testing it through out the beta cycle, learning and enjoying the workings of it.Of course, there will be the usual lamers that will try and pick it to bits, but thats to be expected.Hurry up Monday !!Edit: I have just read the "received mail" log for my email address and guess what, NO EMAIL from eMetrix listed.........isn't that amazing !!! but what is even more amazing, every other email that I have recieved from the 11 December till now is listed. Truly amazing !!cheers Adam,David

Yes indeed, Hurry up Monday!!!I'll be perusing the manual until it arrives.Take care, Adam

>Thanks Hakkie, >>I don't have any spam filter etc. I also did as you >suggested and looked in my deleted items folder. Nothing >there. >>Adam Hello Adam, some ISP's have spam-filters set for their customers. Could this be the case with yours? Hope you get the issue solved. You're really missing something! :-(

Adam, and ALLYou can get your download link info via the www.emetrix.com/cs site by reviewing your invoice. If you don't know your order ID # you can have it sent to you. Please try this and let me know if you get it ok. Thank you!-Damian[table border=0" cellspacing="30" cellpadding="0][tr][td align = "left"]Damian ClarkHiFi Simulation SoftwareDeveloper of ActiveSkyThe next-generation weather environment simulation for FS2002!http://hifi.avsim.net/activesky[/td][td]http://hifi.avsim.net/activesky/images/wxresmallbanner.jpg][/td][/tr][/table://http://hifi.avsim.net/activesky/ima...][/tr][/table

Sorry abent, my "conspiracy" theory got the best of me ;-)I apologize.

Hi Damian, I've been able to get a response (automated) from the support department, though only to my hotmail email account. I cannot get ANYTHING from them at my regular email address which was correctly entered when making the purchase. All other email to my regular email address arrives without any problem.The message I got from the support department in my hotmail inbox acknowledged that I requested that they use my hotmail address to send the order confirmation and download details. Apparently, you cannot change the address to which you want the confirmation sent post-order. Since I haven't heard back, I'm assuming they are closed during the weekend.I have been checking both email accounts periodically.Hopefully this doesn't seem TOO confusing. It's got me a bit baffled!*:-*I thank you for your response. It's really no big deal. I'll just wait to hear from them on Monday at which time I will tell them I paid twice. Then we'll see if the matter can be resolved relatively promptly.Adam

No problem Lando. And now for a different icon... :-) Thanks.Adam

I'm very pleased with how quickly the matter was resolved. Damian, despite the fact that he must be very busy at this time, saw to it that I had the link in short order. I'm downloading ActiveSkywxRE presently.Thanks again everyone. David, I presume you got you link too?Now...to ActiveSky!!!!Adam