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mrcultureshock

Md-11 In Cart, But The Checkout Button Doesn't Work

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Helo all,I'd like to buy the MD-11 but the checkout button doesn't work. Is the PMDG eCommerce down or am I doing something wrong?Happy Holidays!!Nick

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I've had the same problem today. Tried five times from two computers and when I click on "Checkout" it says there is nothing in the cart. I usually don't have this much trouble giving my money to someone. I've left an email at their "Support" email address. Hopefully, will get an answer tomorrow.Jeff Smith

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Here is the reply I received from PMDG yesterday by email. Unfortunately, it didn't work for me and I somewhat expected that since I had never been to PMDG's site before on either computer I tried. I emailed them again to let them know the problem still exists so now I'll just have to wait and see what the next step is."We recently moved to a new E-commerce site and the problem you describe usually indicates that your browser is caching old data from the previous E-commerce site. Please try clearing your Browser Cache (Ctrl + R) and clearing saved cookies and see if the problem is corrected. Let me know if you continue to have trouble. RegardsPaul GollnickManager Customer and Technical SupportPrecision Manuals Development Grouphttp://www.precisionmanuals.com/ "Jeff Smith

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I have used the old site, and just tried the new site to see if I could reproduce the problem but it worked okay. Maybe the difference is that I already have an account so if you have not set one up maybe that needs to be done before checking out. Just a guess, hope it helps.

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I know when the FSX MD11 was released I didn't see it on the webpage as available. I suggest you hit F5. That did it for me.Richie

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I know when the FSX MD11 was released I didn't see it on the webpage as available. I suggest you hit F5. That did it for me.Richie
Thanks, guys. I do have an account set up and when I log in I get a message acknowledging that I'm logged in. I'm going to try it again tomorrow on a 3rd and possibly 4th computer. It's strange because when I view the cart it shows the software listed in the cart, but it's only when I go to "Checkout" that things go bad and it says that the cart is empty. To PMDG's credit they are keeping in contact via email.Jeff Smith

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Thanks, guys. I do have an account set up and when I log in I get a message acknowledging that I'm logged in. I'm going to try it again tomorrow on a 3rd and possibly 4th computer. It's strange because when I view the cart it shows the software listed in the cart, but it's only when I go to "Checkout" that things go bad and it says that the cart is empty. To PMDG's credit they are keeping in contact via email.Jeff Smith
I am having the exact same issue, I am logged in to my account and my items show in my cart and then when I press the checkout button I get the screen that says your cart is empty. It have tried repeatedly for the last four days with no luck. I also tried to clearing the cache and history and this had no effect.

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I had the same problem, and clearing the browser cache did not help at all.What should do the trick:Do *not* login, put the item in the cart as guest, and then press Checkout.This gives you a Login page that works (at least for me).Hope this helps - Norman

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