Good morning gentlemen,I am trying to purchase an extended download protection service for the 747-400, but everytime I go into the online store and load up my basket when I go to checkout I get a message saying my basket is empty. I've tried it on two different PCs with the same result. I am using the link under SHOP/Extended Download Service when I get the error. I tried purchasing the MD 11 Ext Download from the Featured Products Page to see if that worked and it did work. I would appreciate it if someone could help me get set so I can download the 747-400 again. Thnx!! Another quick question, which updates are included in the download, or will I have to install all my updates again. Thanks for the help!!Richard Bansa

Try clearing your browsers cache.The download will include all updates.

Try clearing your browsers cache.The download will include all updates.

Thanks for the help, it worked!!

Good morning gentlemen,I am trying to purchase an extended download protection service for the 747-400, but everytime I go into the online store and load up my basket when I go to checkout I get a message saying my basket is empty. I've tried it on two different PCs with the same result. I am using the link under SHOP/Extended Download Service when I get the error. I tried purchasing the MD 11 Ext Download from the Featured Products Page to see if that worked and it did work. I would appreciate it if someone could help me get set so I can download the 747-400 again. Thnx!! Another quick question, which updates are included in the download, or will I have to install all my updates again. Thanks for the help!!Richard Bansa

Hello,I have had the exact same problem with trying to purchase the MD-11 for FSX. i've read the answer now...does anyone know where the 'browser cache' is on Firefox??ThanksOliver

does anyone know where the 'browser cache' is on Firefox??Oliver,Not to sure what version you are using, but I think the directory can be found at the following location regardless of version:C:\Documents and Settings\****User Name Here***\Local Settings\Application Data\Mozilla\Firefox\Profiles\2at3kdni.default\CacheIt a bit long winded, but I hope that it's a help.MarkSkyKnight/VRef

does anyone know where the 'browser cache' is on Firefox??Oliver,Not to sure what version you are using, but I think the directory can be found at the following location regardless of version:C:\Documents and Settings\****User Name Here***\Local Settings\Application Data\Mozilla\Firefox\Profiles\2at3kdni.default\CacheIt a bit long winded, but I hope that it's a help.MarkSkyKnight/VRef

Thanks!!!...I also deleted the browser cache on Internet Explorer, and then tried purchasing the MD-11, but it still didn't work. Would you maybe know what else I could try?