first sorry for my bad english, not my first language...so, i've a problem to reactivate my product (PMDG BAe JS41) because when try it, a message box inform me thats "...max extra activations exceeded". i've install my product only 2 times...the max extra activations its only one?!??!!? i was obliged to reinstall because i had big problem with FMS (fonts not display) and i had try various fix posted on forum without result...then i had send an email to PMDG support for reactivate my key on last sunday, but today not have any response from them... :(

first sorry for my bad english, not my first language...so, i've a problem to reactivate my product (PMDG BAe JS41) because when try it, a message box inform me thats "...max extra activations exceeded". i've install my product only 2 times...the max extra activations its only one?!??!!? i was obliged to reinstall because i had big problem with FMS (fonts not display) and i had try various fix posted on forum without result...then i had send an email to PMDG support for reactivate my key on last sunday, but today not have any response from them... :(

If you didn't receive an automated response from pmdg support moments after sending your email, that means we did not receive your email. Try sending your support email from a different email address (gmail, hotmail usually work well).Also, let us know your name (you should sign your posts with your real name) or we won't be able to assist you.

If you didn't receive an automated response from pmdg support moments after sending your email, that means we did not receive your email. Try sending your support email from a different email address (gmail, hotmail usually work well).Also, let us know your name (you should sign your posts with your real name) or we won't be able to assist you.

o yeah, my name is Alessandro Rocchi i received autoreply email, but not received unlock authorization... :(

o yeah, my name is Alessandro Rocchi i received autoreply email, but not received unlock authorization... :(

Allesandro, I'll point the right people in your direction.

Allesandro, I'll point the right people in your direction.

ooookkkk, very thanks ;)

Allesandro, I'll point the right people in your direction.

I'm still waiting...why those who pay regularly, must suffer these disruptions... :(

I'm still waiting...why those who pay regularly, must suffer these disruptions... :(

Alessandro,I replied to your email to support yesterday. If you did not recieve my reply, you need to check your spam filter. Since we have exchanged 3 previous emails, I don't know of any reason why you wouldn't have recieved this last email but if you have not, please let me know here so I can try to find another way to contact you.

Alessandro,I replied to your email to support yesterday. If you did not recieve my reply, you need to check your spam filter. Since we have exchanged 3 previous emails, I don't know of any reason why you wouldn't have recieved this last email but if you have not, please let me know here so I can try to find another way to contact you.

mmm...i received an email 2 days ago that said my problem was passed to the appropriate person, but i've not received any mail for the solution...so if necessary my contact information are:Rocchi [email protected] still waiting :(

Allesandro, I'll point the right people in your direction.

Hello Mr. Scimone,I have this problem too. I bought a "PMDG 737NGX" product and installed successfully two times. However I can not activate my product at now. I'm a Private Pilot -PPL(A)- in Turkey and I'm in Commercial Training. So I must to practice in Instrument Flight Rules. I'm waiting your help. Regards... -Plt. Mert BİLEK-

File a support ticket This thread is over 2 years old

Hello Mr. Scimone,I have this problem too. I bought a "PMDG 737NGX" product and installed successfully two times. However I can not activate my product at now. I'm a Private Pilot -PPL(A)- in Turkey and I'm in Commercial Training. So I must to practice in Instrument Flight Rules. I'm waiting your help. Regards... -Plt. Mert BİLEK-

Be sure to open a ticket at the support page (requires a different login than your shopping cart). You'll need to check its status occasionally as notification emails don't get sent.