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Guest JDH

Problems with Lago?

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Anyone else have problem with Lago orders lately? I ordered the new Airfile Pro over a week ago, their bank took my money, my bank gave them the money, and despite repeated emails to Lago, I have no software. Their bank acknowledges the order and says only Lago can help. I cant even log onto their support forum to complain because they will not send me a password.Sorry for posting this here, but I wanted to get some feedback. I have not had problems with Lago before. Just looking for help and/or letting others beware of ordering from these guys if they can't respond to their customers.Michael

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Hi Ian,re-read the original post :):>I cant even log onto their support forum to complain because they will not send me a password.http://hifi.avsim.net/activesky/images/wxrebeta.jpg

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I bought several products from LAGO and never had a problem. Got the registration number within minutes after sending the needed details to Sella.ITSeev

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LAGO..fantastic company..never had a problem.on there forum (when you get on)you will see people with the same problems as you,but my own dealings with them have been really good..passwords arrive within ten seconds from purchase.and patches if needed arrive within days..highly recommend LAGO products..dont let this one problem put you off.. bear in mind they are really busy people so if you contact them be prepared to wait while they sort you're problem out... good luck steve

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Yes, Lago is a great company. I read over there recently that they have discovered some server problems that were resulting in people not getting passwords, keys, etc. Hang in there. They'll fix you up.Randall

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"I ordered the new Airfile Pro over a week ago, their bank took my money, my bank gave them the money, and despite repeated emails to Lago, I have no software."A week later and repeated emails to straighten out a code issue does`nt sound like the mark of a great company to me.No matter how bad their server is it`s no excuse not getting this guy his code by now.IT`S PAYWARE.

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>re-read the original post :):>>>I cant even log onto their support forum to complain because>they will not send me a password.:(

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You wouldn't happen to be using AOL would you? Also, if almost all of us recieve our emails with our passwords instantly then I would wager a guess that it is your internet settings "blocking" or keeping out certain emails..........unless there is a guy that happens to respond to my purchases within 10 seconds of my buying one of thier products. :-lolYou stated you can't even access thier forums and thier forums are up and well so this is another indicator that this issue lies with your internet connection settings or provider possibly.ALL of my purchases from LAGO have been fantastic with regards to both product quality and customer service and I'm almost positive the "key" issue and such is an internet related issue, whether it be with your settings or your internet probider.I had a similar issue with Alpha Simulations where I never recived my password to dl my product and I never received an email from them either. Later I found out it was an internet setting I had that would allow me to send emails to them but not receive emails from them.Just a hunch...

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>I have tried unsubscribing from their news letter for>six months and it just keeps on coming...like the most>persistent spam.>>I wish they had warned me that the subscription was for life.>>They have advertised themselves into loosing a customer.>http://myweb.cableone.net/joesumralliii/hook5.gifYou'd stop purchasing products from them because you keep getting newsletters from them? I guess you don't use a credit card any more either since that stuff keeps coming whether or not you want it. :-lolLittle extreme don't ya' think?Your loss I guess.

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I understand that there is/was a small problem with how AirFile Pro "treated" the smaller. GA planes, so its possible that Lago are not sending out the program until they've developed a "fix".However, I guess this shouldn't have stopped them from notifying you to that effect, if true. In the past I have had the odd problem and sometimes it was a few days before I had a reply - a mixture of slightly different Time Zones and busy Support Staff. Maybe another email to info@lagoonline.com will do the trick.Alastair

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You can of course send them an email...There has these past few months been a small but determined group here trying to make Lago look bad and illegitimate.I wonder whether this isn't part of some slander campaign.

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The lack of customer service with anyone I do business with turns me off in the worst kind of way. For six months I have tried to have them stop sending that advertisement with no response.No, I don't think my feelings, with regard to Lago, are extreme at all.My loss? I don't need anything they sell. It's their loss...they'll never get another dime from me.http://myweb.cableone.net/joesumralliii/hook5.gif

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It appears as though the problem is with my ISP as some of you have speculated. (see their website) To Lagos credit, they have gotten me the file via the bank in Italy. I must say that that bank would get my business. They looked into the issue and got the codes from Lago for me.FYI, those of you in the states that have Road Runner may want to be aware if you are not getting email you are expecting.MichaelPS Thanks to all of you who have responded to my initial inquiry.

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Hi, Shane:>Little extreme don't ya' think?>Your loss I guess.I agree with Joe, in this case. If he doesn't want to receive Lago's self promotion, then they should honor his request. Whether it is his "loss" is your subjective opinion. Joe obviously is tired of getting their advertising. He is entitled to have that stopped, IMHO.Extreme? No, not if you are spammed day after day, relentlessly, by all sorts of ads. It has gotten bad enough for the feds to start considering how to eliminate it.If Lago is sending advertising and Joe has requested that they stop, then there is no other word for it except SPAM.Personally, I have several of their products and don't mind getting their ads.Wilson

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I personally never slandered Lago. I just stated their Twotter sucks and felt ripped off.Dennis Waggoner

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I too agree with Joe. I have also requested that Lago stop sending their newsletter and yet they still come. I was very happy with Lago and the try before you buy idea - it worked well and I bought a number of their products and got excellent service too. This all changed with the Twotter. It was the first non try before you buy for me from Lago. It will also be the last.--qnh

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>I understand that there is/was a small problem with how>AirFile Pro "treated" the smaller. GA planes, so its possible>that Lago are not sending out the program until they've>developed a "fix".Gentlemen allow we to combine a few answers here.- AFP now handles all kinds of aircraft, we added a slider that lets you go from ultralight to Airbus A380. That update was released about 8 days ago and has been recieved positive. - We do indeed have a problem getting emails out to some customers, but it simply is not our fault. Some ISP's are using a Spammers list that contains a stupid typo and includes a whole sector of the internet. All mails we send to them is either bounced or just vanishes. In the first case we will resend via a different server, but in the second case we just do not know. The customer gets angry, writes us a mail, we answer but the answer is eaten up just as much. It's a catch 22 situation we simply can't solve. The moment these people come on forums, like here, we can try to sort things out. But it's the customers ISP that blocks the email and although we complain, there are a lot of ISP's that are just not willing to help, one of them told me he blocks wthe whole of Italy, Spain and France because "nothing but spam comes from there". Ahh well.. And it's not only the smnaller guys, lately AOL blocked us as well and it took a day for them to admit their fault fix the problem.- The deal we have with our support staff is that all emails should be handled in 24 hours, of course, sometimes it takes longer, but that's the rule. If it takes really long I want to know. Of course, by far the fastest way is on the forum, on average answers are there in a few hours.- Newsletters. Of course, if you don't want them you should not recieve them. This is handled by our webguys and obviously something goes wrong there that we were not aware of. Send a message to d.isola@lagoonline.com and I promise you it will be taken care of. I myself hate it when you get these newsletters and can't get rid of them.Mathijs KokMathijs@lagoonline.comLAGO ConDev

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>Hi Ian,>>re-read the original post :):>>>I cant even log onto their support forum to complain because>they will not send me a password.

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Agree fully with that. Bought two lots of meash off them, process was quick and painless.

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