i just installed the new 747 8, i already picked the 8 in the load manager, plane will not show up in fsx, only the 400x thanks. james

http://forums1.avsim.net/index.php?showtopic=245586Use the configuration (not load) manager. The -8 should show up regardless of the configuration, but your eyepoint will be in the wrong place as shown in the Intro document.

http://forums1.avsim.net/index.php?showtopic=245586Use the configuration (not load) manager. The -8 should show up regardless of the configuration, but your eyepoint will be in the wrong place as shown in the Intro document.

hey my real name is James and what configuration tool are you talking about? and were can i find it? oh yeah i have used that tool, my problem is the -8 will not show up in fsx.James w

wow sent to tech support no one there? hmmm can anybody help with this? James wyatt oh and this is the worse support i have ever seen, i should have learned when i got the 400x, this will be the last time

hey my real name is James and what configuration tool are you talking about? and were can i find it? oh yeah i have used that tool, my problem is the -8 will not show up in fsx.James wyatt

Only thing I can see possible is not having "Show all variations" in the FSX aircraft selection page selected, since the -8 shares the aircraft.cfg

The -8/F should be a separate entity in the aircraft drop down list (on the right side of the select aircraft box). If it isn't there, you need to uninstall and reinstall your -8 extension package.I assume the validation worked okay and you had no error messages from the installation.If the reinstall fails, get a trouble ticket open at pmdg support (the web page at their site).

The -8/F should be a separate entity in the aircraft drop down list (on the right side of the select aircraft box). If it isn't there, you need to uninstall and reinstall your -8 extension package.I assume the validation worked okay and you had no error messages from the installation.If the reinstall fails, get a trouble ticket open at pmdg support (the web page at their site).

thank you guys for trying to help, i guess i will try another install, i did send a ticket too them, only thing of yet from them is right click the icon, well i do that to all my programs, on vista. i think i found the problem, After installation, this installer will launch a redistributablefile for VS2008 that is REQUIRED for this product to run. Pleaseallow this redistributable to install when prompted. it don't ask me to install this redistributablefile for VS2008 at all, anybody know why, or where i can get it, james wyatt

If the installer wants to install a redistributal, please allow it to do that. However, I believe the C++ redistributals are installed by the -400X installer. You can run that installer again and select repair and it should repair both the 747-400 installation and the C++ redistributals.I've turned off UAC in Vista. You might try to right mouse click on the FSX directory and under properties go to security and assign admin rights to FSX and all subdirectories.

If the installer wants to install a redistributal, please allow it to do that. However, I believe the C++ redistributals are installed by the -400X installer. You can run that installer again and select repair and it should repair both the 747-400 installation and the C++ redistributals.I've turned off UAC in Vista. You might try to right mouse click on the FSX directory and under properties go to security and assign admin rights to FSX and all subdirectories.

yep already was installed, my uac is off and i do have admin rights, don't know what else to try, sent a ticket also. james wyatt

wow sent to tech support no one there? hmmm can anybody help with this? James wyatt oh and this is the worse support i have ever seen, i should have learned when i got the 400x, this will be the last time

James, what does it say when you submit a support ticket?I'll tell you (again):"Typical turn-around times for support requests is approximately 24hrs, although on occasion it may take longer to answer complicated requests, or requests that require input from someone on the development team. Please note that while PMDG makes an effort to answer all support requests within 24hrs, our travel schedules occasionally require that longer turn-around times are necessary."That last bit there is exactly what was going on the last two days - we were shooting photos and doing cockpit tests on a real 737-800 (which is also noted in the news section of the support site) for the NGX project. If having to wait a day while we did critical work on a new project is the "worse support i have ever seen", then I don't know what to tell you except that you're extremely impatient.Also, you submitted a new support ticket every single time you tried to reply to something Paul told you in his original message to you - it makes it absolutely impossible to keep track of what you're referring to. Add onto the existing ticket, that ticket is supposed to be a collection of all communication, you can reply to it just like a forum thread.

James, what does it say when you submit a support ticket?I'll tell you (again):"Typical turn-around times for support requests is approximately 24hrs, although on occasion it may take longer to answer complicated requests, or requests that require input from someone on the development team. Please note that while PMDG makes an effort to answer all support requests within 24hrs, our travel schedules occasionally require that longer turn-around times are necessary."That last bit there is exactly what was going on the last two days - we were shooting photos and doing cockpit tests on a real 737-800 (which is also noted in the news section of the support site) for the NGX project. If having to wait a day while we did critical work on a new project is the "worse support i have ever seen", then I don't know what to tell you except that you're extremely impatient.Also, you submitted a new support ticket every single time you tried to reply to something Paul told you in his original message to you - it makes it absolutely impossible to keep track of what you're referring to. Add onto the existing ticket, that ticket is supposed to be a collection of all communication, you can reply to it just like a forum thread.

fixed, thanks Paul Gollnick AND Ryan Maziarz for the support and your help.james wyatt