I have been trying to have my jetstream reset as I have installed it too many times but with no joy.I even thought I would buy another copy of it but I can never get to the Checkout. Nothing happens when I click continue.When I go to the Support Desk the page is blank. How do I register for support.I just want to fly my Jetstream again. Can someone please help.regardsRichard

You need to go here and register http://support.precisionmanuals.com/Main/Default.aspxThen submit a ticket. Basically they will reset your activations.NO NEED to rebuy the J41

You need to go here and register http://support.precisionmanuals.com/Main/Default.aspxThen submit a ticket. Basically they will reset your activations.NO NEED to rebuy the J41

Thank you for that. I did try it before but after a minute and nothing happened I gave up. This time I waited and after a long time the Help desk did come up.Then I registered, went to my email and clicked on the link to verify my email but after another very long wait I got 'Internet Explorer cannot display the webpage'.I have tried three times now with the same result. It would not have something to with my using Internet Explorer 9 beta would it?Not having much luck today. What to do now I wonder?

Thank you for that. I did try it before but after a minute and nothing happened I gave up. This time I waited and after a long time the Help desk did come up.Then I registered, went to my email and clicked on the link to verify my email but after another very long wait I got 'Internet Explorer cannot display the webpage'.I have tried three times now with the same result. It would not have something to with my using Internet Explorer 9 beta would it?Not having much luck today. What to do now I wonder?

You could try another browser but I wouldn't know. Try clicking the link again. Ryan or a PMDG member should check by the forum and hopefully see this post and he can help you. For the time, I would try to click the link again and if times out, try a different browser

You could try another browser but I wouldn't know. Try clicking the link again. Ryan or a PMDG member should check by the forum and hopefully see this post and he can help you. For the time, I would try to click the link again and if times out, try a different browser

Tried using Chrome but got this message 'Oops! Google Chrome could not connect to support.precisionmanuals.com:9996'Will wait until the clever chaps come along. Thank you for trying.

I've yet to try google chrome and not sure I will since there have been a lot of posts about it not working here lately, well not working for what you're seeing anyway.Try FireFox. I personally don't even like IE 8, let alone try their Beta,, you got brass ones Richard haha.Funny but doing web design I can preview the site in any IE I want, yet once you install a new version it can sometime be impossible to roll back without issues.Clearing the cache has helped many but not sure on the beta thing or chrome for that matter.PS. Please sign your full name to posts in this forum per forum rules, thanks.http://forum.avsim.net/topic/245586-you-must-sign-your-full-real-name-to-posts-to-use-this-forum-posts-without-names-will-be-deleted/

Alright I just registered for support to see if it was even working and it is. I did get verified. If you have another computer you could try that.

I've yet to try google chrome and not sure I will since there have been a lot of posts about it not working here lately, well not working for what you're seeing anyway.Try FireFox. I personally don't even like IE 8, let alone try their Beta,, you got brass ones Richard haha.Funny but doing web design I can preview the site in any IE I want, yet once you install a new version it can sometime be impossible to roll back without issues.Clearing the cache has helped many but not sure on the beta thing or chrome for that matter.PS. Please sign your full name to posts in this forum per forum rules, thanks.http://forum.avsim.net/topic/245586-you-must-sign-your-full-real-name-to-posts-to-use-this-forum-posts-without-names-will-be-deleted/

Sorry about not signing my name to my posts - have just added it to my profile.I find IE9 beta rather good really except maybe for this problem I am having.

Alright I just registered for support to see if it was even working and it is. I did get verified. If you have another computer you could try that.

I tried using another computer in the house which is using IE 8 without luck.I just want to flying my jolly ole J41 again thats all :( :( :( B)

haha! It sounds like an internet problem. If you would like, wait until tomorrow(wednesday) see if Ryan replies and if he doesn't go ahead and PM him and I am sure he would help ya.

Sorry about not signing my name to my posts - have just added it to my profile.I find IE9 beta rather good really except maybe for this problem I am having.

Thanks Richard, but what about the other things I mentioned?Clearing the cache?Did you try Firefox?

Dan, he tried another computer so it being an internet browser kind of is thrown out. There is no way IE is that bad lol. I used to use it for a long time and actually had no problem with it. Did you try copying hte link instead of clicking it.

Dan, he tried another computer so it being an internet browser kind of is thrown out. There is no way IE is that bad lol.

Actually, yes it can be but has nothing to do with its normal functionality, that's not what I'm talking about. If we saw one or two issues like this a year then I would agree but just because you have two computers that doesn't rule anything at all out.Both can have the cache full, both can be running Chrome, both can be etc... etc... nothing at all has been put to rest with the fact that he tried two computers, none at all. He could use 20 computers but have them all behind the same firewall which could be the issue.One other thing (not saying this is you Richard, just in general) but anyone in support half as long as I have been, knows that a huge portion of people looking to get help, just say "Yeah I tried that" and did absolutely nothing on their end but type out a lie. Some will even say, "yep tried 5 other computers and same issue" (again this is in general and not directed to you Richard). Then 50 emails later after they realize that now they have to make an effort and try one of the first things mentioned and wow, it works. I see this countless times a day on here and other forums as I'm sure everyone in PMDG support has also. On thing I clue in on is people say they want help yet they never try everything mentioned or at least don't reply whether they did or not which isn't helping the ones attempting to help.You said you tried it and it worked for you, that says it's working and the issue is obviously at his end since you did that test.Edit for Richard:When you do try Firefox, do not import your IE settings (it will ask). They may be what's causing the issue in the first place.For the record I am speaking from experience, I answer about 10 to 30 PM's on here daily as well as several emails to my personal email and after all hopes have failed it is normally when we start over that the first thing mentioned in the first place, works...

The the clearing the cache should fix the fact the plane is not showing up in the cart but he shouldn't buy the plane again. I could agree that just because there are 2 computers doesn't rule that out.I never understand why I never have computer problems lol IE seemed to work great when I used it(IE7)

If you open a command prompt (Run -> cmd, enter) and type "ping support.precisionmanuals.com" do you get a response? If not the problem is with your ISP and/or DNS server.The site is definitely up and working. You're going to need to submit a ticket for this, J41 reactivations aren't something I can even do myself.