Hi,I have a problem. This weekend I supposed to go to New York for 5 days so I took this opportunity and ordered the 737 manuals (captain set) and let them be delivered at my hotel.But, this morning my grandpa passed away so obviously we are not going to New York any more.Because the package is already on its way to the hotel I called FedEx to let them sent the package directly to me. But They told me that the only one who could do that was the company itself. So that would be PMDG.My question is: Can somebody from PMDG help me with this and call FedEx to cancel the shipment or to reroute the package to my home address?ordernumber is: 148833tracknumber is: 794232722924I would be grateful for that.Thanks in advance,Daniel Verhaal

Hi,I have a problem. This weekend I supposed to go to New York for 5 days so I took this opportunity and ordered the 737 manuals (captain set) and let them be delivered at my hotel.But, this morning my grandpa passed away so obviously we are not going to New York any more.Because the package is already on its way to the hotel I called FedEx to let them sent the package directly to me. But They told me that the only one who could do that was the company itself. So that would be PMDG.My question is: Can somebody from PMDG help me with this and call FedEx to cancel the shipment or to reroute the package to my home address?I would be grateful for that.Thanks in advance,Daniel Verhaal

Sorry to hear about your grandfather. My Condolances to your family, and i hope you find peace through this tough time.

I too am very sorry for your loss. If you need a fast reply from the staff, a support ticket is often the way to go.

Thank you guys for the nice words. I really appreciate it. And thank you for the tip, I filled in a ticket with my request.Daniel Verhaal

Daniel-You will need to open a support ticket at http://support.precisionmanuals.comIn that ticket please provide the name and address to which you originally wanted them shipped, and also the address at which you would like them shipped.I will also need the phone number on the account in order to verify your identity.I cannot promise we will be able to make this change in time.

Daniel-You will need to open a support ticket at http://support.precisionmanuals.comIn that ticket please provide the name and address to which you originally wanted them shipped, and also the address at which you would like them shipped.I will also need the phone number on the account in order to verify your identity.I cannot promise we will be able to make this change in time.

Thank you very much so far! I just opened a new ticket containing my information you asked for. Ticketnumber is: 262-149FFF2A-0B6DDaniel Verhaal