Did I already buy it or not?

[Sebastiaan 1]

So without noticing the post on your facebook wall, PMDG, a woke up and directly went to my computer for downloading the NGX. Filled in all information but when i pressed on place order (after credit card information) i get this: Dear customer,We are currently experiencing a database connection problem on our store.We apologize for the inconvenience.Please notify the store administrator so that we may fix the problem as soon as possible and let you know when the store becomes available again.Thank you for your cooperation! Now i know you guys are working on it, but I just want to know if I already buy it, was the order placed??? Thanks!

[AAfan 49]

Most likely not, did you get any emails from PMDG?

[Sebastiaan 1]

Not yet, the page was just loading and then wooooops ...

[AAfan 49]

I'd hang on for a bit then, since the server is under DDoS attack and is messing stuff up!

[Sebastiaan 1]

It's still in my shopping cart.

[JasonB 117]

Hang in there guys, we're working on smoothing the ride out for you guys. Just hang in there, it'll be worth it.

[AAfan 49]

Dont try to buy it like 5 times or you will most likely end up getting charged multiple times like me

[Sebastiaan 1]

Thx Jason to let us know!

[JasonB 117]

If that happens, we'll sort it out for you guys, don't worry send us a support ticket. Things are a bit slow at the moment but continuing to hold up the fort :-)

[Sebastiaan 1]

Good luck!

[AAfan 49]

If you need someone else to try to hold er up just let me know if there is anything I can do!

[Alan_A 1,650]

I've had a similar experience but with some variations - I tried to buy, got the database connection error message, then later got an e-mail from PMDG confirming the sale. But I can't locate a download link, and so far I'm not able to get a support ticket to go through - I've got the fields filled out but nothing happens when I hit the submit button. And for some reason the NGX is still in my shopping cart. I'll keep trying with the ticket - am in no rush for an answer, just wanted to post this in case it helps anybody else who's in a similar situation.

[Sebastiaan 1]

allright support isn't working with me right now

[rsrandazzo 6,353]

Gents- If you have ANY issues with a download, payment, account- we recommend that you open a support ticket at http://support.precisionmanuals.com Please note that this site has been going up and down as a result of DDoS as well -but if you have a ticket- it guarantees one of us will get to you. The forum is pretty busy and anything you ask here might get into page 3 before any one of us sees it!

[PAINMAN 33]

Well i cant even get to the shop just woke up and thought i would download it..Is the shop still down due to the attack??