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Steenos

Is support open on Saturdays?

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I submitted a ticket last night regarding the 737NGX. I built a new machine and finally got everything running last night. Tried to reinstall the NGX with the same Serial Number and I get an Error: Activation library initialization failed. Anyone know what the next step is to get going?


Justin Soltau

 

Intel i5 2500k, Corsair Vengeance 8gb 2x4gb DDR3 1600mhz, Asus P8P67 LGA 1155, Corsair GS600 PSU, 500gb SATA HD, Windows 7 ultimate 64bit.

 

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You might log in to the support portal & check for a response. I've read from other users that you don't necessarily get a notification email when they respond.


Kenneth Weir

My Saitek yoke mod

 

i7 2600k @ 4.7

8GB Gskill CAS7

2x GTX580 SLI Surround + GT520 Accessory

Win7x64

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Nameless- please sign your posts in the forum as is required. Yes- support runs 7 days a week.


Robert S. Randazzo coolcap.gif

PLEASE NOTE THAT PMDG HAS DEPARTED AVSIM

You can find us at:  http://forum.pmdg.com

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Sorry Robert. My name is Justin Soltau and I have a support ticket open for a Re-Download. I built a new system and am ready to fly!


Justin Soltau

 

Intel i5 2500k, Corsair Vengeance 8gb 2x4gb DDR3 1600mhz, Asus P8P67 LGA 1155, Corsair GS600 PSU, 500gb SATA HD, Windows 7 ultimate 64bit.

 

Real World ATC

 

pmdgngxpilot.png

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Ticket number is 3B3-15D8B6B0-5A27. Anyone online and able to help?


Justin Soltau

 

Intel i5 2500k, Corsair Vengeance 8gb 2x4gb DDR3 1600mhz, Asus P8P67 LGA 1155, Corsair GS600 PSU, 500gb SATA HD, Windows 7 ultimate 64bit.

 

Real World ATC

 

pmdgngxpilot.png

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Justin,There is a large backlog of tickets right now - it'll be answered in the order in which it came in. I'm sorry but I can't just jump you to the front of the line. I'll get to it before the end of the night here. Thanks.


Ryan Maziarz
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For fastest support, please submit a ticket at http://support.precisionmanuals.com

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Ryan, I completely understand. Thanks so much for your hard work and I really appreciate the forum activity from the PMDG team.


Justin Soltau

 

Intel i5 2500k, Corsair Vengeance 8gb 2x4gb DDR3 1600mhz, Asus P8P67 LGA 1155, Corsair GS600 PSU, 500gb SATA HD, Windows 7 ultimate 64bit.

 

Real World ATC

 

pmdgngxpilot.png

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