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mattg

737NGX crashes computer haven't flown yet!

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Hello PMDG & Users,Bought the 737NGX on the 14/8/11, up still now still can’t fly because it about 30seconds from starting the flight. The dam thing it crashes my computer. Getting a PO haven’t flown it yet. The version purchased & downloaded was V1.00.2888 & have since d/loaded again to version V1.00.2922. & still same issue.I’ve spent more time searching the forums than flying 737NGX. Can PMDG or some please help? I haven’t installed any liveries both listed on PMDG nor other flightsim webs.I have all the other PMDG aircraft for FSX, & no trouble with at all. Thanks MattG

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Mate, with the problem you have indicated i would be logging it as a support ticket. When you say "crashes the computer", what actually happens?


Ian R Tyldesley

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And what are your system specs....it´s hard to give any advise without the basic information.


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Oliver Donner
 

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Hello All, Thanks to those have responded, now I'm not very computer literate so please be patient. I’ve attached a picture of what pops up after the NGX crashes & can help, would like to be able get off the ground at least. Please keep in mind I do have all PMDG aircraft for FSX & this doesn’t happen to them. PMDG 737-800NGX - PMDG MD-11 - PMDG 747-400-400F-8I- PMDG jet stream Thanks MattG

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Hello All, Thanks to those have responded, now I'm not very computer literate so please be patient. I’ve attached a picture of what pops up after the NGX crashes & can help, would like to be able get off the ground at least. Please keep in mind I do have all PMDG aircraft for FSX & this doesn’t happen to them. PMDG 737-800NGX - PMDG MD-11 - PMDG 747-400-400F-8I- PMDG jet stream Thanks MattG
Hey Matt, in order for us to see the picture you must upload it to an image sharing network, like imageshack or photobucket.

Regards,
Jamaljé Bassue

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You need to put your system specs up or no one will be able to figure out your problem for sure. Are you using Windows XP, Vista, Windows 7, MAC, PC,....? There's just so many variables, no one can guess.


Robert Yunque
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Hello, Hopefully the attachment works this time. Specs,M/soft windows XP Pro SP 3intel ® core 2 CPU4300@1.80GHZ1.80GHZ, 2.00 GB RAM No trouble with other PMDG FSX Aircraft. & only use payware.no addon scenery as yet. Thanks All

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Hello all,The message after computer crash:A problem has been detected & windows has been shut down to prevent damage to your computer.If this is the first time you’ve seen this stop error screen, restart your computer. If this screen appears again, follow the steps.Run a system diagnostic utility supplied by your hardware manufacturer. In particular, run memory check, & check for faulty or mismatched memory. Try changing video adaptors.Disable or remove any newly installed hardware & drivers. Disable or remove any newly installed software. If you need to use safe mode to remove or disable components, restart your computer, press f8 to select advanced startup options, & then select safe mode.Technical information: * Stop: 0x000007f (0x0000008, 0x80042000,0x00000000,0x0000000)Beginning dump of physical memoryDumping physical memory to disk: 17 counts from 0 to 100%Then computer will restart. this only happens with 737NGX, not with the PMDG FSX aircraft. Thanks MattG

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Hello all, The message after computer crash: A problem has been detected & windows has been shut down to prevent damage to your computer. If this is the first time you’ve seen this stop error screen, restart your computer. If this screen appears again, follow the steps. Run a system diagnostic utility supplied by your hardware manufacturer. In particular, run memory check, & check for faulty or mismatched memory. Try changing video adaptors. Disable or remove any newly installed hardware & drivers. Disable or remove any newly installed software. If you need to use safe mode to remove or disable components, restart your computer, press f8 to select advanced startup options, & then select safe mode. Technical information: * Stop: 0x000007f (0x0000008, 0x80042000,0x00000000,0x0000000)Beginning dump of physical memory Dumping physical memory to disk: 17 counts from 0 to 100% Then computer will restart. this only happens with 737NGX, not with the PMDG FSX aircraft. Thanks MattG
An 0x000007f error indicates that the "kernel" (the core operating system program at the heart of your Windows installation) has experienced a type of internal fault that should normally never occur at that level. More often than not, it is a hardware issue. Bad RAM can cause it - either main system RAM, or the memory on your video card - or it could be a corrupt driver. Another possible cause is malware. Most likely the NGX is stressing your system to the point that the error manifests, while other, less-demanding add-ons do not. I'd suggest running a program that checks your RAM, like memtest86, updating your video card driver, and doing a complete system scan for malware. The software "malwarebytes" ( http://www.malwarebytes.org ) is probably one of the best free solutions for this.

Jim Barrett

Licensed Airframe & Powerplant Mechanic, Avionics, Electrical & Air Data Systems Specialist. Qualified on: Falcon 900, CRJ-200, Dornier 328-100, Hawker 850XP and 1000, Lear 35, 45, 55 and 60, Gulfstream IV and 550, Embraer 135, Beech Premiere and 400A, MD-80.

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