How can I open a ticket ? I am having issues with my 737ngx probably due to the sp1 upgrade but while I was trying to delete the sp1 I inadvertently un-installed my everything. Now I'm trying to get a ticket opened but can't and or don't know how, The preference page tells me that my account is active but not verified, It tells me also to follow instructions that was sent to me via e-mail but am not recieving any e-mails, Ive tried several times. I don't know how to get in touch with anybody to get me up and running again. It's very frusterating when you can't get in touch with anybody. maybe i'm doing something wrong Can anybody help?

It's not logical, but you do have to register with the support portal even if you already have an account with their ecommerce site. If your original download link has expired, you can buy the extended download option for a couple bucks. Keeping a backup of the downloaded files is recommended.

Thank's but how do I register with the support portal , The management interface is not for users and it will not take my username or password and im registered with the preference page, I dont understand how to locate the correct portal ?

http://support.precisionmanuals.com/Main/Default.aspxIf you're not receiving the account validation email try registering with a gmail account. It's likely getting caught by a spam filter & gmail seems to have the best luck with letting those messages through.