I've been running AS2012 since release with no problems but the application now does not run on startup. I get the following error message:A critical error occurred: Application failed to load - Root element is missing.Anyone run into this? Any idea how to recover?No changes were made to my system and I've tried uninstalling / reinstalling AS2012.

I've been running AS2012 since release with no problems but the application now does not run on startup. I get the following error message:A critical error occurred: Application failed to load - Root element is missing.Anyone run into this? Any idea how to recover?No changes were made to my system and I've tried uninstalling / reinstalling AS2012.

This has been previously reported in the forum - causes aren't clear, but it may be a corrupt file. Uninstall AS2012 and remove all (if any) remaining folders including those in C:Users(your user)AppDataRoamingHiFiAS2012. Then re-install. If that doesn't work then file a trouble ticket with HiFi for more support. If you are running XP the path above will be a bit different. DJ

Edited February 21, 201214 yr by ubersu

Thanks - that did the trick.Yes I know the problem had been previously reported - but I couldn't find a clear recovery - as you provided.To confirm, uninstalling & reinstalling AS2012 did not fix the problem but uninstalling, deleting the ASE and ASA folders in the path mentioned above, then reinstalling did fix the problem. I don't have a AS2012 folder in this location on my system.Thanks again for the help DJ.

Thanks - that did the trick.Yes I know the problem had been previously reported - but I couldn't find a clear recovery - as you provided.To confirm, uninstalling & reinstalling AS2012 did not fix the problem but uninstalling, deleting the ASE and ASA folders in the path mentioned above, then reinstalling did fix the problem. I don't have a AS2012 folder in this location on my system.Thanks again for the help DJ.

Good, I'm glad it worked for you. Apparently, ASE had a similar issue and I thought the same cure might work. Thanks for getting back so others will know...DJ

Yep me too.  Just happened I'll try this solution.  I recently overclocked my CPU any chance that is the culprit?  AMD Phenom II Black Edition?

This is usually from a CTD or improper system shutdown.

The install.xml file gets corrupt.

 

Completely uninstall AS.

 

Delete the user data folder.

 

XP

C:\Documents and Settings\Username\AppData\HiFi\AS2012 <----Delete the AS2012 Folder

 

Vista/Win7

C:\Users\Username\AppData\Roaming\HiFi\AS2012 <----Delete the AS2012 Folder

 

or the ASE folder if thats the case.

 

Then reinstall.

Thanks so much for the tips and tricks Dave, all working well now.