I bought a week ago PFPX from PC Aviator and they gave me a used serial number, emailed them and haven't received a reply. What else should I try?

I came across this deal tonight independently of your post. I'm very tempted to buy it with a 30% discount.

 

I'm not sure what you mean by a 'used serial number'. The publisher is Aerosoft so I guess they will validate your product. The instructions for doing this are as follows:-

 

Internet Connection required (for product activation, online weather/NOTAMs, program updates)

 

I don't see where PC Aviator come into it. They are just the shop like Aerosoft are in Europe. What exactly is the problem you have?

Pc Aviator sent me a serial/license number. when I applied to PFPX it warned that the software is being used in 2 computers with another name. Emailed Aerosoft they told me contact PC Aviator, they supplied a used serial.

PC Aviator does in fact issue the key and that's where the key is going to have to come from.  I just purchased this product today and my receipt states "Please contact us at [email protected] if you need to regarding any issues relating to this order or anything else we can help you with." So I would send an e-mail to that address and wait for a reply. I think they are out of Australia so the time change could create a lag in the response.

 

Best regards,

Jim

Hi Jose,

 

That sounds serious. I'm sure PC Aviator have made an innocent mistake but this needs to be brought to their attention quickly both for your sake and other potential buyers whilst this sale is on. It expires in 24 hours.

 

Have a read of this thread I started a month ago also regarding PC Aviator but with a different product. It did arrive okay but message #9 contains a link to PC Aviator (Aust) who may be able to intervene and assist. http://forum.avsim.net/topic/423933-pc-aviator-silence-on-overdue-order/

 

Have you contacted Aerosoft to explain what has happened?

An update: I just installed my product and had no problems activating. When activating, make sure you copy and paste the license in the appropriate box. You should also install the program by right-clicking the installation program and selecting Run as Administrator. I didn't do that and had no problems but I'm the only user.

 

Best regards,

Jim

Jose,

 

Please send me a private message with your order number and I will check it out. Its obviously just an innocent mistake and could have been a glitch in our serial/reg database where it did not wipe a certain serial number from the database after it delivered it to a prior customer, or possibly even a serial number we got from Aerosoft to begin with that should not have made the list.

 

Nonetheless, please contact me via PM and I will sort it out for you.

Quality service from down under! :Applause:  I shall place my order tomorrow. :smile:

thank you all, I've sent a PM

I had to come back and thank PC Aviator for sorting my problem within minutes. What wonderful support. I'm definitely doing business with them again.

Just glad you are up and running now!