February 24, 201412 yr I purchased the extended donwloadservice last week and still not receive download link. no topic of PMDG, absolutely nothing. this should be done within 24 hours, a maximum of 48 hours. Now we're at 60 hours over it ..
February 24, 201412 yr "Last week", as in, the past weekend? I don't think they're monitoring those systems over the weekend, or are they? In any case, check your spam folder too. (Also, don't forget to account for time zones, it's still rather "early" on Monday in the US.) Name available upon request
February 24, 201412 yr Author Am Freitag morgen ( in Europa ), also genug Zeit zu reagieren. PMDG schreibt ja selbst: 24 Stunden, maximal 48 Stunden. Nun sind wir deutlich drüber.
February 24, 201412 yr Author Sorry, in english: On Friday morning (in Europe), so enough time to react. PMDG writes even 24 hours, maximum 48 hours. Now we are clear about it.
February 24, 201412 yr Commercial Member Why didn't you just burn it to a DVD? Regards, Dave Opper HiFi Support Manager
February 24, 201412 yr Commercial Member Sorry, in english: On Friday morning (in Europe), so enough time to react. PMDG writes even 24 hours, maximum 48 hours. Now we are clear about it. support.precisionmanuals.com is the proper avenue to go through. It's up. I just checked on my phone (can't get to it from my work computer). Additionally, even if they see your post here, they'll need to see your first and last name in your posts to be able to verify the order in their system (it's also a forum rule - partially for that reason). Why didn't you just burn it to a DVD? While I agree, it's not too entirely helpful after the fact... Kyle Rodgers
February 24, 201412 yr Sorry, in english: On Friday morning (in Europe), so enough time to react. PMDG writes even 24 hours, maximum 48 hours. Now we are clear about it. Wochenende ist Wochenende. Selbst in den USA. English: Week-end is week-end. Even in the USA. It's around noon there right now. So give them the benefit of the doubt and a little more of your patience. Even if it might be inconvenient. There is no conspiracy behind this. Edited February 24, 201412 yr by MorsAbAlto "A life is like a garden. Perfect moments can be had, but not preserved, except in memory." - Leonard Nimoy ASUS Prime Z270-K/Intel i7 7700k @ 4.7GHz/be quiet! Black Rock 3 Pro/EVGA Geforce GTX960 4GB/16 GB Crucial DDR4-2400 RAM Alexander Neugebauer
February 25, 201412 yr Commercial Member Guys, We clear tickets out multiple times a day, usually including weekends. There's no way a simple re-download ticket sat for a week. Either his ticket didn't actually submit properly or something messed up with it in the system. Since he failed to sign his name I can't even look it up to see right now. Ryan MaziarzFor fastest support, please submit a ticket at http://support.precisionmanuals.com
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