Jump to content

Archived

This topic is now archived and is closed to further replies.

Segler1974m

PMDG Support down?

Recommended Posts

I purchased the extended donwloadservice last week and still not receive download link. no topic of PMDG, absolutely nothing. this should be done within 24 hours, a maximum of 48 hours. Now we're at 60 hours over it ..

Share this post


Link to post

"Last week", as in, the past weekend? I don't think they're monitoring those systems over the weekend, or are they?

In any case, check your spam folder too. (Also, don't forget to account for time zones, it's still rather "early" on Monday in the US.)


Name available upon request


AVSIMSig.jpg


 

Share this post


Link to post

Am Freitag morgen ( in Europa ), also genug Zeit zu reagieren. PMDG schreibt ja selbst: 24 Stunden, maximal 48 Stunden. Nun sind wir deutlich drüber.

Share this post


Link to post

Sorry, in english:

 

On Friday morning (in Europe), so enough time to react. PMDG writes even 24 hours, maximum 48 hours. Now we are clear about it.

Share this post


Link to post

Why didn't you just burn it to a DVD?


Regards,

 

Dave Opper

HiFi Support Manager

Supportteam_BannerA.png

Share this post


Link to post

Sorry, in english:

 

On Friday morning (in Europe), so enough time to react. PMDG writes even 24 hours, maximum 48 hours. Now we are clear about it.

 

support.precisionmanuals.com is the proper avenue to go through.  It's up.  I just checked on my phone (can't get to it from my work computer).

 

Additionally, even if they see your post here, they'll need to see your first and last name in your posts to be able to verify the order in their system (it's also a forum rule - partially for that reason).

 

 

Why didn't you just burn it to a DVD?

 

While I agree, it's not too entirely helpful after the fact...


Kyle Rodgers

Share this post


Link to post

Sorry, in english:

 

On Friday morning (in Europe), so enough time to react. PMDG writes even 24 hours, maximum 48 hours. Now we are clear about it.

 

Wochenende ist Wochenende. Selbst in den USA.

 

English:

Week-end is week-end. Even in the USA.

 

It's around noon there right now. So give them the benefit of the doubt and a little more of your patience. Even if it might be inconvenient. There is no conspiracy behind this. :)


"A life is like a garden. Perfect moments can be had, but not preserved, except in memory." - Leonard Nimoy

ASUS Prime Z270-K/Intel i7 7700k @ 4.7GHz/be quiet! Black Rock 3 Pro/EVGA Geforce GTX960 4GB/16 GB Crucial DDR4-2400 RAM

Alexander Neugebauer

 

Share this post


Link to post

Guys,

 

We clear tickets out multiple times a day, usually including weekends. There's no way a simple re-download ticket sat for a week. Either his ticket didn't actually submit properly or something messed up with it in the system. Since he failed to sign his name I can't even look it up to see right now.


Ryan Maziarz
devteam.jpg

For fastest support, please submit a ticket at http://support.precisionmanuals.com

Share this post


Link to post
  • Tom Allensworth,
    Founder of AVSIM Online


  • Flight Simulation's Premier Resource!

    AVSIM is a free service to the flight simulation community. AVSIM is staffed completely by volunteers and all funds donated to AVSIM go directly back to supporting the community. Your donation here helps to pay our bandwidth costs, emergency funding, and other general costs that crop up from time to time. Thank you for your support!

    Click here for more information and to see all donations year to date.
  • Donation Goals

    AVSIM's 2020 Fundraising Goal

    Donate to our annual general fundraising goal. This donation keeps our doors open and providing you service 24 x 7 x 365. Your donation here helps to pay our bandwidth costs, emergency funding, and other general costs that crop up from time to time. We reset this goal every new year for the following year's goal.


    18%
    $4,640.00 of $25,000.00 Donate Now
×
×
  • Create New...