Hi,

 

I've installed FSX and the Mindstar G1000 software on a friend's computer, like I did on my own.

But when I start flying with the standard C172 with G1000, end my flight and then change to a standard FSX plane (Carenado Caravan), FSX gives a fatal error and crashes.

I re-installed everything. When I don't install Mindstar, everything is fine and stays fine. As soon as I install the G1000, initially everything is fine, until I execute the above.

I don't have this problem on my own computer, while this is the same kind of software/hardware, although the graphic card is different at least (Windows7 on a MacBook Pro via Bootcamp).

 

Any one else experiencing this problem. Can Mindstar give me some support on this please?

 

Regards, Reno

I can... as soon as I can locate your license information. I am unable to locate a Reno Nevada in our customer database.

Ok, thanks. It is not my license, it is my friend's license: it is invoice number 2003773. F. Folmer from the Netherlands.

I'll send an email via the website, then can we communicate directly via email?

 

Regards, Reno

Ok.. our forum rules require you use a real name in your posts. As for the errors... did your friend download the latest version and install it?

yes he did. We followed the install instructions from the site, so as administrator etc.

 

I don't follow the real name remark: lots of members have a nickname... WarpD is not your real name I suppose?!

Reno ís my real name...

Just like PMDG, we require people use their real name in their posts (like mine is in my signature).

 

If your friend has a tech issue, shouldn't your friend be requesting assistance? I'm not clear why you're the one asking for help when your installation works correctly.

Well, as I mentioned in the email I send to you; my friend is not very sufficient with computer systems. We are learning the G1000 system this way to use in our CPL training later. But I installed everything for him and am kind of the system administrator for him.

 

Actually it doesn't really matter in my opinion: he's my friend, I know his purchase number and he also send you an email before, on which he did not get any response (neither as I do on my email...). You can check the validity of this purchase in your system right?

 

We payed for this software, so I think we're entitled to some support, no matter who is asking for it.

 

I hope you can help us, we would appreciate it. Regards, R.

Ok... me asking questions is my job. Taking things for granted is not part of my job. It is important to us that we know who we're working with. It is not your system, so yes... we want to know who's system it is. I'm not understanding why me asking is a problem.

 

At any rate, I have escalated your issue and someone will be getting in touch to do remote support.