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ryanbatcund

Windows Explorer stops responding

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I've been getting this odd bug lately in my Win7 PC.

 

I'll boot up the PC for the day.  I don't touch anything, then when I move my mouse it freezes, says windows explore.exe has stopped responding.  I restart it, everything comes back.  Sometimes it freezes again and the second time I restart it everthing works fine.

 

I think it may be related to my issues I've been having in Battlefield 4 - in game, doesn't matter what server...  my games totally freezes for a few seconds, then I'm back playing again.

 

All drivers are up to date.  I'm scanning for malware now but I did check a few months ago for stuff.  I use MWB and windows defender or MSE.

 

Also note odd note.  It could just be a faulty sensor but when I downloaded a SSD status program (I think it was acronis or something like that) it told me my windows SSD drive temp was really high, like 212 F.  Seems way too hot and impossible.  Windows is installed on that drive though.

 

I've never seen a bug like this very odd.

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No malware

Cc cleaner run fixed a few reg errors

Sfc scan done normal

Memtest normal

 

For clarity - just the task bar freezes - I can still click on desktop icons etc

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Have you checked event viewer?

 

Quite a few people are having similar issues with the latest NVidia drivers even in 2D (often whilst running Chrome), rolling back to 350.12 seems to fix it.

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When was the last time you cleaned out your case with compressed air? Dust can cause temperatures to rise, blocking airflow.

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Cleaning could be a factor...  been a few months.

 

volts are seem fine.  rails are fine or no different that they've been in the past.

 

A few odd things.  I've stopped the issue in BF4 by changing to Internet Explorer (the game runs in a browser).  I was using chrome.

 

I also uninstalled Class Shell... that GUI thing I was using to make win7 look like Win xp.  I don't seem to get crashes of windows explorer but I'm still getting temporary freezes.

 

I'm also wondering if it's my USB ports.  I've been swapping out different peripherals to my old USB2 powered hub to see if it helps...  hard to say for now.  I just ordered a USB3 powered hub though.

 

edit: Nope didn't fix the BF4 issues...  thought.  Just had the issue now.  I think when BF4 freezes the Win7 explorer freezes.

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Have you checked event viewer?

 

Quite a few people are having similar issues with the latest NVidia drivers even in 2D (often whilst running Chrome), rolling back to 350.12 seems to fix it.

 

I need to slow down when reading apparently...  missed this one.  I don't have the very latest though... one prior.  Maybe a factor...

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I read somewhere that BF4 had a ton of issues, so be sure you're running the latest updates.

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Yeah I got all the latest.  I didn't have issues until I updated.

 

I think BF4 is the same thing as win explorer pausing.  Finally caught the system in the act though - you can see with the monitor the CPU dips off when it freezes.  I guess that's to be expected but still.... weird.

 

I just blew out my case and it's all clean.  Temps are only about 60C while playing BF4.  FSX is lower.

 

Also, again for clarity (sorry these thought just tumble out of my head):

I'm NOT seeing the explorer.exe stopped responding, but I am seeing these temporary "pauses/freezes."  It's hard to tell but if I'm playing BF4, I think if I wasn't, and I was just mousing around the desktop, it would freeze then.

 

Probably going to need a reformat for my OS disk.... GRR!

 

CPU_dip.jpg

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that happened to me a lot right before my hard drive failed. not sure if an imminent ssd failure looks the same tho. you mentioned doing a surface scan, but maybe get a utility that can check the s.m.a.r.t. status of your drives if you have any other ones besides the ssd..

 

cheers

-andy crosby

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I have Samsung magician, but I'm pretty sure it only work on my 840 evo.

4 years is pretty poor though, and this is a MLC drive (Mushkin Callisto) SATA II

 

Ok so I found I had Crystal Disk info installed...

 

Shows good but something is funny with the temperature.  Either the sensor is broken or the drive is funky... look at the other drive temps and this one at 1C....  Doesn't seem right to me.

 

crystaldisknfo.jpg

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Might want to try another program to verify the temperature. I had used ActiveSmart in the past.

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I installed that and it effed my PC up ha.

Can't boot into win normally.

Safe mode works. I'm trying to uninstall now.

 

edit: Uninstall success in safe mode.

 

Bootup normal thank goodness.

 

Apparently my system did not like that software!  I almost want to reinstall just to test if it will reoccur.

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have you checked event viewer yet? It will take seconds and most likely will indicate the cause of your problem!

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edit: odd my pc hates that program... didn't boot again... oh well safe mode again to uninstall and I'm ok.

 

I checked eventvwr....  what am I looking for?

 

Under application the only red Error I see is "WMI"

 

"

//./root/CIMV2       SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99       0x80041003"

 

I changed my query to the "Administrative Events"

 

Sorting by "Source" I found APP HANG with explorer.exe errors.  The text is:

 

The program explorer.exe version 6.1.7601.17567 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 Process ID: e18
 Start Time: 01d0a344daf86e7a
 Termination Time: 0
 Application Path: C:\Windows\explorer.exe
 Report Id: 36558326-0f38-11e5-8e53-1c6f65c15b81
 
explorer.exe       6.1.7601.17567       e18       01d0a344daf86e7a       0       C:\Windows\explorer.exe       36558326-0f38-11e5-8e53-1c6f65c15b81       430072006F00730073002D0074006800720065006100640000000000

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The program explorer.exe version 6.1.7601.17567 stopped interacting with Windows and was closed.

I've googled this and It seems its a pretty generic message that indicates a software issue that is causing explorer to crash. One culprit that cropped up on a number of occasions was Norton anti virus and someone else posted that it was their NVidia drivers.

 

To see if more information about the problem is available, check the problem history in the Action Center control panel.

Would be worth checking this to see if there is any more detail that would identify the exact software causing the issue. Just type Action Centre into search and check out the options under Maintenance.

 

I would still be inclined to roll back your Nvidia drivers to 350.12, as I said a lot of people are having similar problems with versions after this one. At least it would identify / eliminate this as the culprit.

 

You could check your startup tab in MSConfig eliminating any strictly unnecessary programs from starting up with Windows as it is likely something you have running in the background causing the issue.

 

If you are unable to replicate the issue in Safe Mode then this would be a good indication that the issue is driver / startup program related.

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Just tells me about the app hang when winexplorer crashed... nothing great.  Oh well it was worth a shot.

 

I never had 350.12 - I had 347.52... maybe I could try that.

 

I've looked at msconfig and it all seems normal.

 

I could try safe mode.  But it's difficult to tell... it usually occurs after running software, but not always.

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I never had 350.12 - I had 347.52... maybe I could try that.

 

The latest version is 353.06, I was under the impression all your drivers were up to date so you would be using something post 350.12. Did you have the issue when you were using 347.52? If so then this is obviously not the problem, if the issue started happening after you upgraded past 350.12 then I would suggest rolling back to 350.12 or even 347.52 to confirm whether or not the NVidia drivers are the issue.

 

I've looked at msconfig and it all seems normal.

 

Checking MSConfig to see if it looks normal isn't what I suggested. From the research I have done for you the issue appears to be with an unknown piece of software causing explorer.exe to become unresponsive. This software will have to be running in the background in order for it to cause the issue. What I suggested was that you try eliminating as many of these background pieces of software as possible through selectively disabling anything unnecessary in the startup tab of MSConfig. It's not unusual to see 20+ startup items selected with only 2 or 3 of these actually being required. if this doesn't help you can just put the ticks back in the boxes assuming you want to.

Edit:/ Do you use CCleaner at all? You might find it an easier way to manage your startup options plus using it to run a registry scan / fix would be a good idea at this point. If you check out the Tools section you'll find the startup utility which allows you to select and disable the items that are starting up by default.

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I ran ccleaner, it screwed up some of my programs in the C Program files directory. It deleted some exe's. But I fixed that.

 

I can try a selective startup.

 

I have the latest video driver, but I skipped 350xx, my point is if I roll back it will have to be to that 347. Or I could go download the 350xx

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For CCleaner...  I did a registry fix I believe I wrote that on page 1.  I did look at startup items...  disabled some pesky things as defined by bleepingcomputer.com's database.  But some of those pesky items still startup... ie Adobe ARM, I can't seem to disable that.

 

Here's pics of the screens...  seems you know more than I about CCleaner.  Honestly I've done a lot of searching.  It very well may be a dying drive.  CHKDSK turned up normal last night however.

 

windows.jpg

 

IE.jpg

 

chrome.jpg

 

schedtasks.jpg

 

context.jpg

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Have you tried doing a non-destructive repair install of Windows? Might be worth trying. Only downside is having to re-download all the latest Windows updates again. Still keeps all your programs and settings.

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Alright.... my troubleshooting time went from about minimal to nil...  lots of stuff going on in life.

 

I'll get back with flight sim in a few months hopefully!

 

Thanks everyone for your help!

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Was going to do this in between the kids' nap time but I realized my SP1 Win7 install is NOT just the kb listed.  It's multiple kb's and I don't know which one is which.  For the repair to work I need to uninstall SP1 because my original Win7 disc is NOT SP1.

 

Any ideas on how to do this or is it just a waste of time?  IOW will uninstalling SP1 screw up win7 install anyway?  If it does I'll need to do a reinstall anyway.

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