HI,

 

 

I'm  trying to reinstall PMDG 737 NGX onto a  new  machine.    I  have no longer have access to the original email connected with the purchase  but  do have the product key  number.  My issue is trying to contact PMDG  support to  seek help  in this situation. I seem to  go  around in a  circles in the  PMDG  website , never being able to actually post a ticket.  I am registered ! 

 

I assume I am  missing something obvious here  but after a couple of attempts and  a lot of frustration, I'm going out to the community  for help.  PMDG  had one of the best  support processes in existence but  now  I cant even seem to make contact.

 

So  two issues,  how can I reinstall 737 NGX 800/ 900 and   how do  you  make contact.  I can find the page  but  not the button to press !!!! 

 

 

Regards

 

Michael 

HI,

 

 

I'm  trying to reinstall PMDG 737 NGX onto a  new  machine.    I  have no longer have access to the original email connected with the purchase  but  do have the product key  number.  My issue is trying to contact PMDG  support to  seek help  in this situation. I seem to  go  around in a  circles in the  PMDG  website , never being able to actually post a ticket.  I am registered ! 

 

I assume I am  missing something obvious here  but after a couple of attempts and  a lot of frustration, I'm going out to the community  for help.  PMDG  had one of the best  support processes in existence but  now  I cant even seem to make contact.

 

So  two issues,  how can I reinstall 737 NGX 800/ 900 and   how do  you  make contact.  I can find the page  but  not the button to press !!!! 

 

 

Regards

 

Michael 

Full names Michael, had you done so a PMDG moderator may already have solved your problem.

 

To make things clear for you, there are two sources of support. This is the user forum. You get help from others just like you.  PMDG Product Support is here: http://support.precisionmanuals.com

The support accounts are not the same as the sales accounts. Create an account in support then you can submit a ticket. Let them know in the ticket what your previous email was and they will update the account for you.

Michael-

 

You do not need access to the email you used at the time of purchase.  You merely need to know what email address you used as your account email- then sign into your account and review your account history.

 

While you are there- update your account email address and then you will be back up to snuff.

 

If you have trouble doing this- the way to get customer support directly is exactly as dan suggested above.

Thank you  Major  Dan,

 

  the trick was that that  I needed two registrations one  for  product and  one  for  support. As I said  I thought  I  might  be  missing  something obvious (  although not  too obvious on  reading the page ).    So I can now post a ticket and that  has eliminated my frustration.  

 

Mike