Hi guys,

Yesterday, I bought the 737 NGX for P3D. I used it in FSX for a long time with no issues at all so I was keen to get it up and running in P3D V2.5. I loaded it into P3D and noticed (rather easily) an error with the exterior model. Well, you can see for yourselves in the screenshot provided. I contacted PMDG support but ,in the politest way possible, so far they have been useless. I thought it may be an ezdoc issue but it doesn't seem to be. I suspected it to be the ezdoc bug where it loads the VC views in exterior but I floated into the cockpit and it was the exterior view cockpit. The wings look fine from the VC view and the model is fine in the start up screen. I have tried to repair and reinstall a few times but I had no luck. I really hope someone can help me out, I am desperate to get it working as I really love PMDG's addons.

Cheers,
Freddie Clarke

SCREENSHOTS:

1. Exterior Model http://puu.sh/msmPy/8cb81859f0.png

2. Wings from VC http://puu.sh/msmS2/8f1ef46784.png

3. Cockpit from exterior view http://puu.sh/msmTS/66211ee2e3.jpg

Did you try running the ezdok config tool?

Yes sir, a number of times.

Did you open a support ticket with PMDG? You say they have been useless. They will have the knowledge to help. They have always helped me.

Yes sir, they replied but nothing useful. I sent them an email back about 7 or 8 hours ago and haven't heard from them.

Yes sir, they replied but nothing useful. I sent them an email back about 7 or 8 hours ago and haven't heard from them.

A email within your support ticket? They don't you support email.

They replied but it still is not fixed. Weird. 

Sorry to hear that. They are usually very good. I wish I could help. Hopefully someone can.

I am at a loss as to what I should do. I know that PMDG do not offer any sort of refund and firmly insist their products are not faulty. That's $100 I will never get back. 

I know it sucks to wait, but have faith. If it were a real problem thousands of people would be going off on it and PMDG would be all over it. Surely its some setting somewhere you're missing.

True.

If I post my settings,can someone see if there is anything that could cause it?

http://puu.sh/mtoxz/cfb1ff3ecb.jpg

http://puu.sh/mtoA3/c5177d5bcb.jpg

http://puu.sh/mtoDO/40a710c067.jpg

http://puu.sh/mtoHc/6161bc89a9.jpg

http://puu.sh/mtoNw/84d43199d3.jpg

http://puu.sh/mtoKo/7c99d4e58a.jpg

 

PC SPECS:

i7 4790K @ 4.2 ghz

EVGA GTX 950 2GB

8GB DDR3 RAM

1TB Hardrive

H81M Motherboard

Cooler Master Hyper T4 Cooler

 

ADDONS:

P3D V2.5

PMDG 737-800 for P3D

Active Sky Next SP4

EZCA 1.18.7 (latest version)

ORBX FTX Global

 

I don't think it's any addon causing the problem. All my other aircraft (Q400, Airbus etc.) work perfectly. I reinstalled EZCA twice but no change.

 

Thanks for everyone's help,

Freddie Clarke

I honestly can't tell based on your original post what the actual problem is. Your pictures only show two screenshots of EZdok interface, and the last one is a screenshot taken inside the exterior model of the cockpit. What is the actual issue you are having?

Sorry I just realised about the first screenshots. I will take another now.

http://puu.sh/ms6Fz/3852ba93cf.jpg

OK, now it makes more sense. What kind of graphics card do you have and what drivers are you running?

 

You may also want to go into your C:\Users\<username>\AppData\Local\Lockheed Martin\Prepar3D v3\Shaders and delete all of the compiled shaders (the sim will regenerate them next time you load the sim.)

I have a EVGA GTX 950 2GB with the latest drivers. I will try the shaders now, do I delete the whole folder?