Since i can run it properly with out problem but i uninstall Aerosoft airbus X and my P3D crash when start up...Then i reinstall P3D work properly with default but when i select PMDG737 P3D close with no message(crash) and i try to uninstall it again with default uninstall setup and manual delete  

C:\Program Files (x86)\Lockheed Martin\Prepar3D (or the modified install location)

 C:\ProgramData\Lockheed Martin\Prepar3D

 C:\Users\*USERNAME*\AppData\Local\Lockheed Martin\Prepar3D

 C:\Users\*USERNAME*\AppData\Roaming\Lockheed Martin\Prepar3D

 C:\Users\*USERNAME*\Documents\Prepar3D Files

And it still crash with no message..... 

 

 

 

Thank,

Vichayut

 

 

And it still crash with no message..... 

 

Which operating system?

 

 

 

Vichayut

 

Full names - first and last - in the forum, please.

Window 10

 

 

 

 

 

 

Thank for reply,

Vichayut Chunjaroen

 

 

Window 10

 

Go into the Start Menu and type "problem" (no quotes). In the list, you should see "View All Problem Reports." Click on that, and find P3D in the list. Open the latest report and paste the text here.

Problem Event Name: APPCRASH

Application Name: Prepar3D.exe

Application Version: 3.0.10.14945

Application Timestamp: 560b4abe

Fault Module Name: KERNELBASE.dll

Fault Module Version: 10.0.10586.162

Fault Module Timestamp: 56cd55ab

Exception Code: e0434352

Exception Offset: 000bdad8

OS Version: 10.0.10586.2.0.0.256.48

Locale ID: 1054

(THIS IS BEFORE I REINSTALL)

after i reinstall P3D work ok but when i select PMDG737       it like close automatic and no any crash message and can't find at View All Problem Reports and Eventveiwer

 

 

thank,

Vichayut Chunjaroen 

 

 

after i reinstall P3D work ok but when i select PMDG737       it like close automatic and no any crash message and can't find at View All Problem Reports and Eventveiwer

 

Is your machine overclocked?

no not any overclock

 

 

 

 

 

 

 

Thank

 

vichayut chunjaroen

 

 

after i reinstall P3D work ok but when i select PMDG737 it like close automatic and no any crash message and can't find at View All Problem Reports and Eventveiwer

 

You solved the kernelbase errors?  Often related to a corrupt user profile.

Problems launching an add-on such as PMDG could be caused by a problem in the dll.xml file.  If you are not familiar with this file then I suggest you open a trouble ticket at PMDG product support and attach a copy of it along with description of problem.

Hi:

 

Now I have the same problem. I'm not very good with computers y just like flying. Like many others I do not have enough time to research what to do and most likely a solution cause other problems, I'm tired of this and I can not solve it. If you find an easy solution please share it .

 

Jorge Novelo

 

 

Now I have the same problem. I'm not very good with computers y just like flying. Like many others I do not have enough time to research what to do and most likely a solution cause other problems, I'm tired of this and I can not solve it. If you find an easy solution please share it .

 

A Kernelbase.dll error is not a PMDG-specific error. It could be related to an overclock, peripheral software, or how you've set up your computer.

 

I get that you like to fly without worrying about the computer stuff, but until all computers are made by a singular manufacturer to an exact standard, with an operating system that is built only for that hardware specification, without allowing any changes by the user, you're going to have to do a little troubleshooting for your own computer's uniqueness. Otherwise, your only other option to enjoy flying without having to worry about computers would be to avoid the computer and go rent a plane.