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Please Help ATC Issues

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Ok so I am flying in a KAL PMDG 777-300er from KJFK to RKSI and I loaded a flight plan from into both the FMC and FSX flight planner. Whenever I ask the ATC to increase or decrease my cruise altitude, the options go blank and I can't respond or do anything on the interface. I have never had this problem before with PMDG and other aircraft and I dont know whats causing it. It was working absolutely fine on my inbound flight. 


ALSO: I tried creating the fplan inside fsx using the default flight planner and the same thing happened. I can do everything else accept altitude change.

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