Hey guys,

 

I'm coming to Avsim in hope of getting more answers for a problem I posted in the Prepar3d forums in mid July, that has since seemed to be abandoned. I'm simply going to copy and paste the original OP and link the thread, so you can see what I have already done in an attempt to try and troubleshoot. I'd really appreciate any help or suggestions, and I'll do my best to be as cooperative as possible so we can hopefully find a solution. Thanks!

 

Full thread: http://www.prepar3d.com/forum/viewtopic.php?f=6312&t=120101

 

OP:

 

Hey guys

Recently I unintalled P3D after not playing it for a while, and, as always happens when you uninstall something, I then got the urge to play it again. Having downloaded the latest version (which I have now done from both Chrome and Firefox) and successfully installing it (with AV disabled), the game will not load. When launching, it will build the scenery database, then experience a fatal error. 

Using appcrashview, it displays this:

Version=1
EventType=BEX
EventTime=131131459354108031
ReportType=2
Consent=1
UploadTime=131131459354408048
ReportIdentifier=5357adbd-4b51-11e6-9e87-10c37b4e67c4
IntegratorReportIdentifier=5357adbc-4b51-11e6-9e87-10c37b4e67c4
WOW64=1
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=Prepar3D.exe
Sig[1].Name=Application Version
Sig[1].Value=3.3.5.17625
Sig[2].Name=Application Timestamp
Sig[2].Value=5758bb31
Sig[3].Name=Fault Module Name
Sig[3].Value=unknown
Sig[4].Name=Fault Module Version
Sig[4].Value=0.0.0.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=00000000
Sig[6].Name=Exception Offset
Sig[6].Value=001deb5c
Sig[7].Name=Exception Code
Sig[7].Value=c0000005
Sig[8].Name=Exception Data
Sig[8].Value=00000008
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.768.3
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=2057
UI[2]=C:\P3D\Prepar3D.exe
UI[3]=A fatal error occurred.
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\P3D\Prepar3D.exe
LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll
LoadedModule[2]=C:\Windows\syswow64\kernel32.dll
LoadedModule[3]=C:\Windows\syswow64\KERNELBASE.dll
LoadedModule[4]=C:\Windows\syswow64\USER32.dll
LoadedModule[5]=C:\Windows\syswow64\GDI32.dll
LoadedModule[6]=C:\Windows\syswow64\LPK.dll
LoadedModule[7]=C:\Windows\syswow64\USP10.dll
LoadedModule[8]=C:\Windows\syswow64\msvcrt.dll
LoadedModule[9]=C:\Windows\syswow64\ADVAPI32.dll
LoadedModule[10]=C:\Windows\SysWOW64\sechost.dll
LoadedModule[11]=C:\Windows\syswow64\RPCRT4.dll
LoadedModule[12]=C:\Windows\syswow64\SspiCli.dll
LoadedModule[13]=C:\Windows\syswow64\CRYPTBASE.dll
LoadedModule[14]=C:\Windows\syswow64\ole32.dll
LoadedModule[15]=C:\P3D\api.dll
LoadedModule[16]=C:\Windows\system32\Cabinet.dll
LoadedModule[17]=C:\Windows\system32\MSWSOCK.dll
LoadedModule[18]=C:\Windows\syswow64\WS2_32.dll
LoadedModule[19]=C:\Windows\syswow64\NSI.dll
LoadedModule[20]=C:\Windows\system32\WINHTTP.dll
LoadedModule[21]=C:\Windows\system32\webio.dll
LoadedModule[22]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.18837_none_ec86b8d6858ec0bc\COMCTL32.dll
LoadedModule[23]=C:\Windows\system32\WINMM.dll
LoadedModule[24]=C:\Windows\system32\VERSION.dll
LoadedModule[25]=C:\Windows\syswow64\IMM32.dll
LoadedModule[26]=C:\Windows\syswow64\MSCTF.dll
LoadedModule[27]=C:\Windows\syswow64\SHELL32.dll
LoadedModule[28]=C:\Windows\syswow64\SHLWAPI.dll
LoadedModule[29]=C:\P3D\acontain.dll
LoadedModule[30]=C:\P3D\ai_player.dll
LoadedModule[31]=C:\P3D\atc.dll
LoadedModule[32]=C:\P3D\demo.dll
LoadedModule[33]=C:\P3D\controls.dll
LoadedModule[34]=C:\Windows\system32\HID.DLL
LoadedModule[35]=C:\Windows\syswow64\SETUPAPI.dll
LoadedModule[36]=C:\Windows\syswow64\CFGMGR32.dll
LoadedModule[37]=C:\Windows\syswow64\OLEAUT32.dll
LoadedModule[38]=C:\Windows\syswow64\DEVOBJ.dll
LoadedModule[39]=C:\P3D\flight.dll
LoadedModule[40]=C:\P3D\facilities.dll
LoadedModule[41]=C:\P3D\fe.dll
LoadedModule[42]=C:\Windows\syswow64\USERENV.dll
LoadedModule[43]=C:\Windows\syswow64\profapi.dll
LoadedModule[44]=C:\P3D\main.dll
LoadedModule[45]=C:\Windows\syswow64\COMDLG32.dll
LoadedModule[46]=C:\P3D\DIS.dll
LoadedModule[47]=C:\P3D\g3d.dll
LoadedModule[48]=C:\P3D\g2d.dll
LoadedModule[49]=C:\P3D\mplEasyBlendSDKDX11.dll
LoadedModule[50]=C:\Windows\system32\d3dx11_43.dll
LoadedModule[51]=C:\Windows\system32\MSVCP120.dll
LoadedModule[52]=C:\Windows\system32\MSVCR120.dll
LoadedModule[53]=C:\Windows\system32\D3DCOMPILER_43.dll
LoadedModule[54]=C:\Windows\system32\dxgi.dll
LoadedModule[55]=C:\Windows\system32\dwmapi.dll
LoadedModule[56]=C:\Windows\system32\d3d9.dll
LoadedModule[57]=C:\Windows\system32\d3d8thk.dll
LoadedModule[58]=C:\Windows\system32\d3d11.dll
LoadedModule[59]=C:\Windows\system32\OPENGL32.dll
LoadedModule[60]=C:\Windows\system32\GLU32.dll
LoadedModule[61]=C:\Windows\system32\DDRAW.dll
LoadedModule[62]=C:\Windows\system32\DCIMAN32.dll
LoadedModule[63]=C:\Windows\system32\d3dx9_43.dll
LoadedModule[64]=C:\Windows\syswow64\WLDAP32.dll
LoadedModule[65]=C:\P3D\pdk.dll
LoadedModule[66]=C:\P3D\simscheduler.dll
LoadedModule[67]=C:\P3D\simprop.dll
LoadedModule[68]=C:\P3D\util.dll
LoadedModule[69]=C:\P3D\terrain.dll
LoadedModule[70]=C:\P3D\weather.dll
LoadedModule[71]=C:\P3D\multiplayer.dll
LoadedModule[72]=C:\Windows\system32\DSOUND.dll
LoadedModule[73]=C:\Windows\system32\POWRPROF.dll
LoadedModule[74]=C:\P3D\panels.dll
LoadedModule[75]=C:\P3D\sim1.dll
LoadedModule[76]=C:\P3D\fs-traffic.dll
LoadedModule[77]=C:\P3D\livingwater.dll
LoadedModule[78]=C:\P3D\window.dll
LoadedModule[79]=C:\P3D\visualfx.dll
LoadedModule[80]=C:\P3D\sound.dll
LoadedModule[81]=C:\P3D\audiere.dll
LoadedModule[82]=C:\Windows\system32\MSACM32.dll
LoadedModule[83]=C:\P3D\menus.dll
LoadedModule[84]=C:\P3D\gps.dll
LoadedModule[85]=C:\P3D\symmap.dll
LoadedModule[86]=C:\Windows\syswow64\CRYPT32.dll
LoadedModule[87]=C:\Windows\syswow64\MSASN1.dll
LoadedModule[88]=c:\PROGRA~1\BULLGU~1\BULLGU~1\Files32\BgAgent.dll
LoadedModule[89]=C:\P3D\language.dll
LoadedModule[90]=C:\Windows\system32\uxtheme.dll
LoadedModule[91]=C:\Windows\system32\MSXML6.DLL
LoadedModule[92]=C:\Windows\system32\ntmarta.dll
LoadedModule[93]=C:\P3D\uiInterface.dll
LoadedModule[94]=C:\Windows\SYSTEM32\MSCOREE.DLL
LoadedModule[95]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscoreei.dll
LoadedModule[96]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\clr.dll
LoadedModule[97]=C:\Windows\system32\MSVCR120_CLR0400.dll
LoadedModule[98]=C:\Windows\assembly\NativeImages_v4.0.30319_32\mscorlib\225759bb87c854c0fff27b1d84858c21\mscorlib.ni.dll
LoadedModule[99]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\clrjit.dll
LoadedModule[100]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System\52cca48930e580e3189eac47158c20be\System.ni.dll
LoadedModule[101]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Core\55560c2014611e9119f99923c9ebdeef\System.Core.ni.dll
LoadedModule[102]=C:\Windows\assembly\NativeImages_v4.0.30319_32\WindowsBase\32512bd09e2231f6eebb15fc17e3ad79\WindowsBase.ni.dll
LoadedModule[103]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[104]=C:\Windows\system32\rsaenh.dll
LoadedModule[105]=C:\Windows\assembly\NativeImages_v4.0.30319_32\PresentationCore\416ba33cb980d07643e82c4c45bd5786\PresentationCore.ni.dll
LoadedModule[106]=C:\Windows\assembly\NativeImages_v4.0.30319_32\Presentatio5ae0f00f#\da36abbea6ef456f432434d4d8d835c1\PresentationFramework.ni.dll
LoadedModule[107]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Xaml\6d09f865a22e2f903b74476769e1b76a\System.Xaml.ni.dll
LoadedModule[108]=C:\Windows\system32\dwrite.dll
LoadedModule[109]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\WPF\wpfgfx_v0400.dll
LoadedModule[110]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\WPF\PresentationNative_v0400.dll
LoadedModule[111]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\nlssorting.dll
LoadedModule[112]=C:\Windows\system32\PROPSYS.dll
LoadedModule[113]=C:\Windows\system32\RpcRtRemote.dll
LoadedModule[114]=C:\Windows\system32\iphlpapi.dll
LoadedModule[115]=C:\Windows\system32\WINNSI.DLL
LoadedModule[116]=C:\Windows\system32\dhcpcsvc6.DLL
LoadedModule[117]=C:\Windows\system32\dhcpcsvc.DLL
LoadedModule[118]=C:\Windows\system32\credssp.dll
LoadedModule[119]=C:\Windows\system32\secur32.dll
LoadedModule[120]=C:\Windows\system32\DNSAPI.dll
LoadedModule[121]=C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL
LoadedModule[122]=C:\Windows\syswow64\PSAPI.DLL
LoadedModule[123]=C:\Program Files (x86)\Bonjour\mdnsNSP.dll
LoadedModule[124]=C:\Windows\System32\fwpuclnt.dll
LoadedModule[125]=C:\Windows\system32\rasadhlp.dll
LoadedModule[126]=C:\Windows\System32\wship6.dll
LoadedModule[127]=C:\Windows\System32\wshtcpip.dll
LoadedModule[128]=C:\Windows\assembly\NativeImages_v4.0.30319_32\Presentatio1c9175f8#\1d34aa9a1a9cacd0301097d55cd6e658\PresentationFramework.Aero.ni.dll
LoadedModule[129]=C:\Windows\syswow64\urlmon.dll
LoadedModule[130]=C:\Windows\syswow64\api-ms-win-downlevel-ole32-l1-1-0.dll
LoadedModule[131]=C:\Windows\syswow64\api-ms-win-downlevel-shlwapi-l1-1-0.dll
LoadedModule[132]=C:\Windows\syswow64\api-ms-win-downlevel-advapi32-l1-1-0.dll
LoadedModule[133]=C:\Windows\syswow64\api-ms-win-downlevel-user32-l1-1-0.dll
LoadedModule[134]=C:\Windows\syswow64\api-ms-win-downlevel-version-l1-1-0.dll
LoadedModule[135]=C:\Windows\syswow64\api-ms-win-downlevel-normaliz-l1-1-0.dll
LoadedModule[136]=C:\Windows\syswow64\normaliz.DLL
LoadedModule[137]=C:\Windows\syswow64\iertutil.dll
LoadedModule[138]=C:\Windows\syswow64\WININET.dll
LoadedModule[139]=C:\Windows\system32\WindowsCodecs.dll
LoadedModule[140]=C:\Windows\system32\nvd3dum.dll
LoadedModule[141]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Drawing\646b4b01cb29986f8e076aa65c9e9753\System.Drawing.ni.dll
LoadedModule[142]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Windows.Forms\5aac750b35b27770dccb1a43f83cced7\System.Windows.Forms.ni.dll
LoadedModule[143]=C:\Windows\system32\WtsApi32.dll
LoadedModule[144]=C:\Windows\system32\WINSTA.dll
LoadedModule[145]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Configuration\46957030830964165644b52b0696c5d9\System.Configuration.ni.dll
LoadedModule[146]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Xml\d86b080a37c60a872c82b912a2a63dac\System.Xml.ni.dll
LoadedModule[147]=C:\Windows\assembly\NativeImages_v4.0.30319_32\Presentatio49d6fefe#\33d15f16d20849f7c46d19b7bc7f4273\PresentationFramework-SystemXml.ni.dll
LoadedModule[148]=C:\Windows\system32\msctfui.dll
LoadedModule[149]=C:\Windows\assembly\NativeImages_v4.0.30319_32\UIAutomationTypes\7e77d1835b49fa80598b5c47eaedccfc\UIAutomationTypes.ni.dll
LoadedModule[150]=C:\Windows\system32\UIAutomationCore.dll
LoadedModule[151]=C:\Windows\system32\OLEACC.dll
LoadedModule[152]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Runteb92aa12#\c56771a9cfb87e660d60453e232abe27\System.Runtime.Serialization.ni.dll
LoadedModule[153]=C:\Windows\assembly\NativeImages_v4.0.30319_32\SMDiagnostics\4a2a848ea1fea1a74d5aa2f1c21c5ce8\SMDiagnostics.ni.dll
LoadedModule[154]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Servd1dec626#\52e9ac689c75dd011f0f7e827551e985\System.ServiceModel.Internals.ni.dll
LoadedModule[155]=C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.18852_none_72d5ba7586659cb4\gdiplus.dll
LoadedModule[156]=C:\Windows\syswow64\WINTRUST.dll
LoadedModule[157]=C:\Windows\system32\nvapi.dll
LoadedModule[158]=C:\Windows\system32\nvwgf2um.dll
LoadedModule[159]=C:\Windows\system32\bcrypt.dll
LoadedModule[160]=C:\Windows\system32\nvspcap.dll
LoadedModule[161]=C:\Windows\SysWOW64\bcryptprimitives.dll
LoadedModule[162]=C:\Windows\syswow64\CLBCatQ.DLL
LoadedModule[163]=C:\Windows\system32\SXS.DLL
LoadedModule[164]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_41e855142bd5705d\comctl32.dll
LoadedModule[165]=C:\Windows\system32\apphelp.dll
LoadedModule[166]=C:\Program Files (x86)\Dropbox\Client\DropboxExt.34.dll
LoadedModule[167]=C:\Windows\system32\ntshrui.dll
LoadedModule[168]=C:\Windows\system32\srvcli.dll
LoadedModule[169]=C:\Windows\system32\cscapi.dll
LoadedModule[170]=C:\Windows\system32\slc.dll
LoadedModule[171]=C:\Windows\system32\netutils.dll
LoadedModule[172]=C:\Windows\system32\mssprxy.dll
LoadedModule[173]=C:\Windows\System32\MMDevApi.dll
LoadedModule[174]=C:\Windows\system32\AUDIOSES.DLL
LoadedModule[175]=C:\Windows\system32\avrt.dll
LoadedModule[176]=C:\Windows\system32\XInput9_1_0.dll
Sec[0].Key=LCID
Sec[0].Value=2057
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Stopped working
ConsentKey=BEX
AppName=Lockheed Martin® Prepar3D®
AppPath=C:\P3D\Prepar3D.exe

On top of this, I have used the Event Viewer, and it shows this:

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x001deb5c
Faulting process id: 0x1a38
Faulting application start time: 0x01d1df5e0d19a6b5
Faulting application path: C:\P3D\Prepar3D.exe
Faulting module path: unknown
Report Id: 5357adbc-4b51-11e6-9e87-10c37b4e67c4

I have searched around the internet, and tried updating my Nvidia drivers, reinstalling, using a different browser, lowering my overclock, and deleting the Prepar3D.cfg, Prepar3D_Default.fxml and Prepar3D_Default.wx files, and I always experience the same problem.

It worked totally fine before I uninstalled it (must have been P3D v3.1), but now, no matter what I do, I can't get it to launch.

My systems specs are:

• i5 4690k @4.0Gh0z
  GTX 760
  16GB RAM
  1TB HDD

If you need any more information, just ask and I will see what I can do.

Thanks in advance for the help

May help in the meantime:

 

http://www.avsim.com/files/file/65-avsim-crash-to-desktop-guide-for-fsx-p3d-fs9/

 

Cheers,

May help in the meantime:

 

http://www.avsim.com/files/file/65-avsim-crash-to-desktop-guide-for-fsx-p3d-fs9/

 

Cheers,

 

 

Fairly sure I went through this before posting to the P3D forums.

 

Thanks anyway!  :smile:

When you Uninstalled Prepar3D Originally did You Delete all 5 Folders ?   If Not and you Installed Prepar3d again you were Overwriting old folders with new folders.

 

===================

 

Either way,  and if you have No Add On's Installed 

 

Start at the bottom again and Delete these folders in Blue,  Prepar3D.exe will rebuild them again,  This will eliminate these folders from your investigations 

 

 

► Libraries ► Documents ► Prepar3D v3 files \ Prepar3D v3 Add-ons

► Computer ► Local Disk (C:) ►ProgramData ► Lockheed Martin 

► Computer ► Local Disk (C:) ► Users ► you ► AppData ► Roaming ►Lockheed Martin

► Computer ► Local Disk (C:) ► Users ► you ► AppData ► Local ► Lockheed Martin

 

==================

 

Another thing,  Just make sure you have 17 Default Yellow folders in your Core Prepar3D folder ?  I has a similar issue a while back and it turned out i had moved the texture folder into effects,  Don't know how i done it,  but i did 

Another thing, Just make sure you have 17 Default Yellow folders in your Core Prepar3D folder ? I has a similar issue a while back and it turned out i had moved the texture folder into effects, Don't know how i done it, but i did

 

How strange. In C:\Program Files (x86)\Lockheed Martin\Prepar3D v3 I only have 6 folders. This might need some further investigation.

 

Stand-by

What folders do you have ? I think your missing either Client or Content   I would say your missing Content,  The 6 folders would be 1 from Scenery and the other 5 from the client Install,  Content has 11 folders which would make up the default 17 

 

Go to your Control Panel "Programs and Features" and check 

 

Prepar3D V3 Client V 3.xx....?

 

Prepar3D V3 Content V 3.xx....?

 

Prepar3D V3 Scenery V 3.xx....?..

 

-----

 

If your missing Content  Just go to your Prepar3D download folder,  Right Click and Install Content

 

If Content is there already,  Install it anyway and it will repair it 

All three are installed. I'll try repairing Content

It appeared that it was not a full install. Repairing Content led it to actually install it this time, and the game appears to launch and load fine. Thanks for the help!