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4) Problems Activating Prepar3D If you are experiencing problems Activating Prepar3D please go through these activation error codes as they may pertain your situation I have also Included steps with Images to Activate Prepar3D from Another Computer If you have installed your software on a computer without an internet connection ---------------------- INDEX 1) Activation Error Codes 2) Activating Prepar3D from Another Computer ----------------------------------------- 1) Activation Error Codes Frequently asked Questions....... How can I transfer my license to another computer ? Before making any major changes to your computer (hardware swaps, operating system changes, etc.,) please Uninstall\Deactivate Prepar3D first to avoid activation delays Note: Clearing your registry will not release your activation. If you still get error 5013, please email licensing@prepar3d.com with your License ID and a brief explanation. --------- Why can I no longer activate after I have reinstalled Prepar3D, updated software, updated hardware, or installed Prepar3D on a new machine? I am getting error 5013 when trying to install. What do I need to do ? Depending on the license you have, it is likely that you have reached the limited number of activations for your specific license. While the licensing software does recognize that the installs are being done on the same computer, if enough of the computer’s information changes (operating system, external hardware, graphics cards, etc.), it will flag your setup as a different computer. If you need an additional activation, because of a hardware change or you are moving the license to a new computer, please e-mail licensing@prepar3d.com with your License ID and a very brief explanation of the reason you need your license reactivated. Your request will be fulfilled within two business days. --------- When I try to activate Prepar3D, I get error 5022. What should I do ? Error 5022 occurs when your system time does not match our server’s time. In order to activate Prepar3D, you will need to adjust your system time to the correct time for your region. --------- When I go to launch or activate Prepar3D I am getting error 309 or 306. What do I need to do ? This error typically occurs if you have modified your system clock. If you have modified your system clock forward/backward it could be causing this failure. Please check and make sure your system clock is correct. This may require you to restore your computer to a previous restore point to fix the issue. --------- When I go to activate Prepar3D, I keep getting error 5012 or 5010. What do I need to do ? That error occurs when trying to activate a copy of Prepar3D with an incompatible license type. For example, if you try to activate a Professional version of Prepar3D, but you use an Academic version license ID. You will need to make sure you install the correct version of Prepar3D and use the correct license for that version. --------- When I go to activate Prepar3D, I keep getting error 5008. What is wrong ? The License ID or the Password cannot be validated. Likely this is because you are entering the wrong activation password. Make sure you are using the activation password that is contained in your invoice email and not your Prepar3D.com forum account password. ------------------------------------------- 2) Activating Prepar3D from Another Computer If you have installed your software on a computer without an internet connection you may activate by using a second computer that has an internet connection. This method will result in an instant activation and does not require contacting support. Activating using this method will not allow you to deactivate/reactivate and is only recommended when it is not possible to connect the installation computer to the internet. Launch Prepar3D, In the Prepar3D Activation Options click "Activate from Another Computer" Enter your License ID and Password, Click Continue. You will find these credentials in your purchase email Invoice Click Save Request You will now be prompted to save this file Select a path to save the offline activation file. You should save this file to a USB drive or any removable media device. Click Save, The Request file will save to the path you have selected, In the below example I saved this file to my Desktop Click Ok, the Activation Request file has been successfully saved I now have a Request Activation Icon on my Desktop and ready for the next step Insert a USB drive or any removable media device and send this Activation Request file to this drive Right click on the Activation Request Icon and Send to your USB Device When completed safely plug out the USB Device ------------------------------ A Computer with an Internet connection is now required Plug the USB device into a computer with Internet access If prompted to download ActiveX control, Click the Download button Double left click on the Activation Request file to open With the file now open Click Download, A response.xml file will download to your computer You can now send this file to your USB drive or any removable media device Navigate to your PC downloads, Right click on response.xml file Send to your USB device When completed safely plug out the USB Device ------------------------------ On the Prepar3D Installation Computer Plug the USB device back into your Prepar3D Installation Computer. You can either copy the response.xml file to your computer or load it in directly from the USB drive Launch Prepar3D and click "Activate from Another Computer" Enter your License ID and Password again and click Continue 1 At the next window click Load Response 2 A search box will appear, Navigate to your USB Device or Desktop and Click on the response.xml to load Activation has been successful, Click Ok, Prepar3D will now automatically launch

Topics Merged

Hello Brendan Topic moved to the Crash to Desktop forums (CTD) Please reference the Topic below for more Information Topic Locked

Yes so far its unclear what's causing these crashes regrading the update, Possible a Certain Add On or a USB device that's incompatible

Hello Johnny Please reference the below Topic for more Information Topic locked

Hello Moved Topic to the VOXATC Support Forum ( Unofficial )

Hello As stated above and for anybody else reading this, The link from post #1 is from the last Hot fix (Hot fix 1) Topic locked

Hello This may be possibly due to a Windows Update. Windows update KB4038788 released yesterday the 12'th Please see the Topic below http://www.prepar3d.com/forum/viewtopic.php?f=6314&t=126671&p=166633#p166633

Yes its probably a generic message window that several programs use, If it is an addon using this check both dll.xml files

Hello Greg When you Uninstalled Prepar3D did you delete the 3 generated folders before you reinstalled again ? (Important) If not, Do this now, These folders will generate again when Prepar3D is launched Locate and delete the 3 blue folders, Then launch Prepar3D and test ------------ Local Disk (C:) ► ProgramData ► Lockheed Martin ► Prepar3D v3 Local Disk (C:) ► Users ► You ► AppData ► Roaming ► Lockheed Martin ► Prepar3D v3 Local Disk (C:) ► Users ► You ► AppData ► Local ► Lockheed Martin ► Prepar3D v3 -------------- Note: To locate these folders, Insure the box is Ticked for Show hidden files, folders and drives in File Explorer Options

Ok I think i found it, It seems you have Sisulizer Installed ? Its a programming tool

Hello Ciaran This message is from Outlook Yes ? Outlook Send Assistant

2) Downloading Problems. Confirming the MD5 Checksum If you are experiencing Install errors and broken downloads please go through these steps to help resolve this Note: To Download and Install Prepar3D you will need at least 40 gig of hard drive space I will download Prepar3D and then use a MD5 checksum tool to confirm if I have a good download ---------------------------- INDEX 1) Downloading Prepar3D (Download Manager) Checking the MD5 Checksum (Confirming a good download) ------- 2) Problems, The MD5 Checksum is Not matching Downloading the files Individually Checking the MD5 Checksum on the file ------- 3) Error message when Installing Prepar3D ------- 4) Prepar3D will not download ( I have tried everything ) Additional steps to check and take ---------------------------------------------------- Some pre checks before you download Prepar3D........... * Antivirus Software: Check your Antivirus Software or Firewall is not set up to block downloads * Hard Drive Space: Insure you have enough hard drive space to download and install Prepar3D, at least 40 gig * Internet Allowance: Check and confirm you have sufficient Internet data Allowance, (at least 13 gig for the download) 1) Downloading Prepar3D (Download Manager) For best results use a Download Manager to download Prepar3D (Important) They are free to use and will allow you the ability to resume a download if your Internet connection is disrupted. After your download has completed you can now Confirm the MD5 checksum (hash value) on your download against the MD5 Checksum outlined in the Prepar3D downloads page to Insure you have a good download I use the MD5 Checksum Utility tool to confirm the correct hash value on my downloads, This tool is free and easy to use. Click the link provided and follow the steps below MD5 Checksum Utility Checking the MD5 Checksum (Confirming a good download) Step 1 (of 3) Tick the Box for MD5. 1 Click Browse and navigate to your Zipped Prepar3D v4 folder 2 Double left click on the Zipped Prepar3D folder to add into the File box Step 2 1 Sign into your Prepar3D downloads page, Right click and Copy the Prepar3D v4 MD5 Checksum number 2 Paste this number into the Hash box Step 3 1 Click Verify, The Checksum tool will now calculate both sets of numbers 2 The MD5 Hash has matched, I have a good download, I am now ready to Extract the Zipped folder and Install Prepar3D If you have confirmed the MD5 Checksum You are now ready to Extract the Zipped folder and Install Prepar3D For a guide to Install Prepar3D Click here ------------------------------ 2) Problems, The MD5 Checksum is Not matching If the MD5 Checksum does not match this means you have an Incomplete download (bad download) We will now use the 7zip tool to Extract the Zipped folder as this may give us some clues as to which files we may need to download again. Please Note: The following steps below is only an example, you may need to download different files Right click on the Prepar3D Zipped folder and Extract the files As you can see from the Image there is an error with the Cont1.cab file, I will need to download this file again. We can download the additional files we need Individually from your Prepar3D downloads First, Delete the Cont1.cab file, This file is Incomplete (bad download) Next, Sign into your Prepar3D downloads, Click the + to Expand the Component Files Click on the cont1.cab file to download, Insure you use a Download Manager to download this file After the download has completed I will now confirm the MD5 Checksum on the cont1.cab file 1 Click Browse and navigate to your downloads. 2 Double left Click on the cont1.cab file to add into the File box 1 Navigate back to your Prepar3D downloads, Right click and Copy the MD5 Checksum number of the Cont1.cab file 2 Paste this number into the Hash box. 3 As you can from the Image the cont1.cab file download is good Now Click and Drag the new cont1.cab file back into your Prepar3D v4 download folder You are now ready to Install Prepar3D ------------------------------ 3) Error message when Installing Prepar3D If you did not Confirm the MD5 Checksum of your download you might see a message like this during the Installation process. This message is telling me that the Prepar3D Installer can not find the scene4.cab file. I will need to download this file again Sign into your Prepar3D downloads, Click the + to Expand the Component Files, Here you can download any additional component files you need to complete the Installation process Follow the exact same process as above, Download the file you need, Confirm the MD5 Checksum, Then move the file into your Prepar3D download folder and run the Prepar3D Installer again ------------------------------ 4) Prepar3D will not download ( I have tried everything ) If you are consistently getting errors and Incomplete downloads, Please try the following steps 1) Clear your web browser cache. (Select your browser from the links for a guide). Google Chrome, Mozilla FireFox and Internet Explorer -------- 2) Flush the windows DSN Caches (Domain Name System) Its possible the DSN caches has become polluted. This process is quick and easy to complete, Follow the steps in the link provided for Windows 7, 8 and 10 Click Here -------- 3) Check and Confirm your Windows Host file is not blocking the Prepar3D download's page, Click here for Instructions and follow step 5 -------- Check your Internet Router and Modem for connectivity Issues Download Connection: Run a Speed Test to Insure you are getting a good connection Contact: Contact your (ISP) Internet service provider and query if there is an connection Issue on the line Reset: Plug out the Internet Router and Modem, Wait for a minute, Plug both devices back in and test again Wireless Driver: Update your Wireless driver on your computer Wired connection: Try using a Wired connection Ethernet Cable: If your using a wired connection Insure the Ethernet Cable has not become perished and worn Firewall: Does your Internet Router have a built In Firewall ? Insure that its not blocking the Site Firmware updates: Check the Internet Router \ Modem has had all available Firmware updates Please Note: You can also use a Mobile Device as a Hot-Spot to download Prepar3D, Insure you have enough Mobile data allowance for this download, at least 13 gig

1) Unable to Purchase Prepar3D. "This Site can't be reached" If you are trying to purchase Prepar3D and you are receiving a "This site can't be reached" message whilst in the Store page, Please go through the 5 steps below one by one to help resolve your Issue * Please Note: You can purchase Prepar3D on any device with an Internet connection, Your activation details will be mailed to your email account "You can purchase Prepar3D with a Visa, MasterCard, or Discover credit card. We are unable to accept PayPal payments at this time, and have no plans to accept PayPal payments in the future" ------------------------------- 1) Try using a different Internet Browser to access the Store page, Maybe try Internet Explorer, Firefox or Google -------- 2) Insure the Windows system Clock and Date is set correct. Incorrect system time and date can lead to website errors, check and confirm your system Time and Date -------- 3) Insure your Antivirus Software Or windows Firewall is not blocking the Store page -------- 4) Flush the windows DSN Caches (Domain Name System) Its possible the DSN caches has become polluted. This process is quick and easy to complete, Follow the steps in the link provided for Windows 7, 8 and 10 Click Here -------- 5) Check your windows hosts file to Insure secure.prepar3d.com has not been blocked from accessing the Store page. The hosts file is a computer file that is used by the operating system to map hostnames to IP addresses, Its possible your Malware or Firewall software has added a Block entry to your host file You can check this by following the steps below....... Type %WINDIR%\System32\Drivers\etc into your windows search bar and click on the folder to open 1 Type the above Tex into your windows search bar. 2 Click on the folder to open Right click on the hosts file Open with > Notepad We are now inside the hosts file, Check and Delete any entry that refers to Prepar3D, follow the steps below 1 Delete the complete entry 127.0.0.1 secure.prepar3d.com as seen from the outlined red box. 2 Click File and Save it (Top left) Please Note: You will need administrator privileges to successfully Delete any entries Inside the hosts File You can also Click and Drag the hosts file to your Desktop, make the alterations and then move the hosts file back in again After completing the above steps Click Here and test to see if this has resolved your Issue When you have successfully purchased Prepar3D please see this link for a guide to Download and Install Prepar3D