PMDG 777-300ER Crash no reason

[Duncan Odgers 131]

Dear PMDG,

 

I will of course log a ticket but just wanted to give an observation that has happened to me at least four times and is reproducible. My issue firstly is that flying the PMDG 777.300ER variant (last time in American livery) from Aerosoft EGLL to Flightbeam KSFO in Prepar3d V3.4 with latest hotfix the sim crashes normally after about 5 hours, its NOT VAS nothing to do with OOM but just keeps crashing I cannot complete a flight on this route. I CAN however complete the route no problem in the PMDG 777-200LR (any livery). The other thing to note is that if I reverse the route the PMDG 77-300ER makes it without crashing which is a bit odd considering how VAS heavy the Aerosoft EGLL is.

 

I have the latest version of both airports and always use the following addons which are active throughout all tests.

 

ORBX GLOBAL

ORBX England (latest version)

ORBX Norcal

Aerosoft EGLL

Flightbeam KSFO

UT2 (Airline traffic 100%) latest 2016 schedule

PMDG 777 (all variants)

AS2016 (SP1 open BETA latest download)

ASCA

FSrealtime

FSUIPC (Latest version)

 

My P3D settings are LOD Radius - HIgh, Frame rates - unlimited

 

Tessalation - HIgh

Mesh - 60

Texture resolution 19

 

Scenery

all normal expect Scenery Complexity - Dense

 

I have an i5 - 3.4G processor, Nvidia 650Ti graphics 2GB, SSD, 16GB memory.

 

Any ideas guys, I'm starting to think perhaps there is something that needs looking at in the 300ER variant and maybe PMDG working with LM on ensuring all aircraft are compatible.

 

Thanks guys

 

Blessings

 

Duncan Odgers

[scandinavian13 5,192]

 

 

Any ideas guys, I'm starting to think perhaps there is something that needs looking at in the 300ER variant and maybe PMDG working with LM on ensuring all aircraft are compatible.

 

Usually best to suss out an issue before pointing fingers. If this were truly the case (a compatibility issue), we'd be seeing reports exactly like yours all over the place when we really don't.

 

Can you post a crash report?

 

Start Menu > Type "View Prob" (and it should pull up "View All Problem Reports") > Find P3D and select the latest crash. Copy and paste here.

[downscc 1,327]

Ditto Kyle's question, the crash report is the first step.

Why are you convinced it is not VAS related? Simply because there is no "your program has run out of memory" message does not rule out the VAS error, and it is possible to have a VAS error with more than 800MB remaining under certain conditions.

 

Traffic at 100% is a memory hog for some.

[Duncan Odgers 131]

HI Kyle,

 

Thank you I am certainly not pointing the finger apologies if it is viewed that way. Please find below my crash report

 

Description
Faulting Application Path: C:\Prepar3d\Prepar3D.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: Prepar3D.exe
Application Version: 3.4.14.18870
Application Timestamp: 581239e2
Fault Module Name: StackHash_ae77
Fault Module Version: 10.0.14393.447
Fault Module Timestamp: 5819be95
Exception Code: c0000374
Exception Offset: PCH_AC_FROM_ntdll+0x0006E2CC
OS Version: 10.0.14393.2.0.0.256.48
Locale ID: 2057
Additional Information 1: ae77
Additional Information 2: ae77539f15c6852208019c600e73c756
Additional Information 3: dd84
Additional Information 4: dd84571e8179d448998636427a020ed3

Extra information about the problem
Bucket ID: 9c990f05921a75235c8d851202047ecd (108555667105)

 

This one is related to SVChost.exe which was the crash report this morning

 

Description
Faulting Application Path: C:\Windows\System32\svchost.exe

Problem signature
Problem Event Name: BEX64
Application Name: svchost.exe_stisvc
Application Version: 10.0.14393.0
Application Timestamp: 57899b1c
Fault Module Name: StackHash_ac46
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: PCH_C8_FROM_ntdll+0x00000000000A59B4
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 10.0.14393.2.0.0.256.48
Locale ID: 2057
Additional Information 1: ac46
Additional Information 2: ac462b2fd07cc853b652b5104a1cf381
Additional Information 3: 189e
Additional Information 4: 189e0906de0aacba3aece588bfcc9060

Extra information about the problem
Bucket ID: ac25fde249d97349d57bcad257e0586c (116258906890)

 

I hope this helps

 

Blessings

 

Duncan

 

BTW just another observation I tried at night and NO issues with PMDG 777-300ER variant same route everything the same and not one issue just landed. The flights I mentioned before were in the daytime so perhaps something to do with LM.

[scandinavian13 5,192]

 

 

BTW just another observation I tried at night and NO issues with PMDG 777-300ER variant same route everything the same and not one issue just landed. The flights I mentioned before were in the daytime so perhaps something to do with LM.

 

Yeah, that happened because those errors definitely aren't errors caused by us. Stackhash and BEX errors are more generic. A while back (last year or so) I ran into a few issues with a beta version of a weather add-on (Stackhash).

 

I recommend taking a look here:

http://www.avsim.com/files/file/65-avsim-crash-to-desktop-guide-for-fsx-p3d-fs9/

[Duncan Odgers 131]

Thanks Kyle :smile: 

[scandinavian13 5,192]

Thanks Kyle :smile:

 

Welcome!

[twilfert 0]

Hello,

I just experienced, the same issue when flying to KSFO with PMDG B777-300ER. However, I started from LSZH. The crash happened yesterday and today more or less at the same place (southern part of Canada).

I am running the following system:

Intel i7 4790K (4GHZ)

16MB RAM

Windows 8.1

Prepar 3D v3.2

Aerosoft LSZH scenery

Flightbeam KSFO scenery

My traffic 6

Active Sky Next

Pro ATC/X

Eventviewer and crash reports are below.

 

Would you maybe have an idea what could have caused the crash? I never had such crashes before.

Kind regards,

Tilo Wilfert

 

Please find the event viewer:

Beschreibung
Pfad der fehlerhaften Anwendung:    C:\P3DV3.2\Prepar3D.exe

Problemsignatur
Problemereignisame:    APPCRASH
Anwendungsname:    Prepar3D.exe
Anwendungsversion:    3.2.3.16769
Anwendungszeitstempel:    56df48ce
Fehlermodulname:    StackHash_d055
Fehlermodulversion:    6.3.9600.18233
Fehlermodulzeitstempel:    56bb4e1d
Ausnahmecode:    c0000374
Ausnahmeoffset:    PCH_EE_FROM_ntdll+0x0003C7EC
Betriebsystemversion:    6.3.9600.2.0.0.768.101
Gebietsschema-ID:    2055
Zusatzinformation 1:    d055
Zusatzinformation 2:    d055149cba53c5ea8437ac0dd5a60ba0
Zusatzinformation 3:    c9af
Zusatzinformation 4:    c9afb6080c277251ec5120b39e46e689

Weitere Informationen über das Problem
Bucket-ID:    d3766c41abae73b134560a433754e6d9 (108207104895)
 

 

Please find the crashreport:

Version=1
EventType=APPCRASH
EventTime=131260300601478796
ReportType=2
Consent=1
UploadTime=131260300602149258
ReportIdentifier=840d2a69-c07f-11e6-831b-ac293a9bb11e
IntegratorReportIdentifier=840d2a68-c07f-11e6-831b-ac293a9bb11e
WOW64=1
NsAppName=Prepar3D.exe
Response.BucketId=d3766c41abae73b134560a433754e6d9
Response.BucketTable=1
Response.LegacyBucketId=108207104895
Response.type=4
Sig[0].Name=Anwendungsname
Sig[0].Value=Prepar3D.exe
Sig[1].Name=Anwendungsversion
Sig[1].Value=3.2.3.16769
Sig[2].Name=Anwendungszeitstempel
Sig[2].Value=56df48ce
Sig[3].Name=Fehlermodulname
Sig[3].Value=StackHash_d055
Sig[4].Name=Fehlermodulversion
Sig[4].Value=6.3.9600.18233
Sig[5].Name=Fehlermodulzeitstempel
Sig[5].Value=56bb4e1d
Sig[6].Name=Ausnahmecode
Sig[6].Value=c0000374
Sig[7].Name=Ausnahmeoffset
Sig[7].Value=PCH_EE_FROM_ntdll+0x0003C7EC
DynamicSig[1].Name=Betriebsystemversion
DynamicSig[1].Value=6.3.9600.2.0.0.768.101
DynamicSig[2].Name=Gebietsschema-ID
DynamicSig[2].Value=2055
DynamicSig[22].Name=Zusatzinformation 1
DynamicSig[22].Value=d055
DynamicSig[23].Name=Zusatzinformation 2
DynamicSig[23].Value=d055149cba53c5ea8437ac0dd5a60ba0
DynamicSig[24].Name=Zusatzinformation 3
DynamicSig[24].Value=c9af
DynamicSig[25].Name=Zusatzinformation 4
DynamicSig[25].Value=c9afb6080c277251ec5120b39e46e689
UI[2]=C:\P3DV3.2\Prepar3D.exe
UI[3]=Prepar3D exe funktioniert nicht mehr
UI[4]=Windows kann online nach einer Lösung für das Problem suchen.
UI[5]=Online nach einer Lösung suchen und das Programm schließen
UI[6]=Später online nach einer Lösung suchen und das Programm schließen
UI[7]=Programm schließen
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LoadedModule[211]=C:\Windows\SYSTEM32\UIAutomationCore.dll
LoadedModule[212]=C:\Windows\SYSTEM32\sxs.dll
LoadedModule[213]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\WPF\PenIMC.dll
LoadedModule[214]=C:\Windows\System32\wisp.dll
LoadedModule[215]=C:\Windows\SYSTEM32\atlthunk.dll
LoadedModule[216]=C:\Windows\system32\msctfui.dll
LoadedModule[217]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Runteb92aa12#\f45b7f93a128f8ef2708fe0956257b90\System.Runtime.Serialization.ni.dll
LoadedModule[218]=C:\Windows\assembly\NativeImages_v4.0.30319_32\SMDiagnostics\106380ec75798024d7997d21a54f20fb\SMDiagnostics.ni.dll
LoadedModule[219]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Servd1dec626#\0ac1b6c5411122c29d36085e8787c2ef\System.ServiceModel.Internals.ni.dll
LoadedModule[220]=C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.9600.18470_none_dadee7b65bc6429b\gdiplus.dll
LoadedModule[221]=C:\Windows\assembly\NativeImages_v4.0.30319_32\UIAutomationProvider\d7be416488ace72f8b86736a74ddcc08\UIAutomationProvider.ni.dll
LoadedModule[222]=C:\P3DV3.2\Gauges\PMDG_777X.dll
LoadedModule[223]=C:\Windows\SYSTEM32\NETAPI32.dll
LoadedModule[224]=C:\Windows\SYSTEM32\WSOCK32.dll
LoadedModule[225]=C:\Windows\SYSTEM32\wkscli.dll
LoadedModule[226]=C:\Windows\SYSTEM32\XAudio2_7.dll
LoadedModule[227]=C:\P3DV3.2\Gauges\FS2Crew777.gau
LoadedModule[228]=C:\P3DV3.2\libcurl.dll
LoadedModule[229]=C:\Windows\SYSTEM32\FS2AUDIO.dll
LoadedModule[230]=C:\Windows\system32\napinsp.dll
LoadedModule[231]=C:\Windows\system32\pnrpnsp.dll
LoadedModule[232]=C:\Windows\system32\NLAapi.dll
LoadedModule[233]=C:\Windows\System32\winrnr.dll
LoadedModule[234]=C:\Windows\system32\wshbth.dll
LoadedModule[235]=C:\P3DV3.2\Gauges\PMDG_777X_2.dll
LoadedModule[236]=C:\Windows\SYSTEM32\snmpapi.dll
LoadedModule[237]=C:\Windows\SYSTEM32\WINSPOOL.DRV
LoadedModule[238]=C:\Windows\SYSTEM32\OLEACC.dll
LoadedModule[239]=C:\Windows\SYSTEM32\icmp.Dll
LoadedModule[240]=C:\Windows\SYSTEM32\msadp32.acm
LoadedModule[241]=C:\Windows\SYSTEM32\ieframe.dll
LoadedModule[242]=C:\Windows\SYSTEM32\mshtml.dll
LoadedModule[243]=C:\Windows\System32\vaultcli.dll
LoadedModule[244]=C:\Windows\SYSTEM32\msjtes40.dll
LoadedModule[245]=C:\Windows\SYSTEM32\VBAJET32.DLL
LoadedModule[246]=C:\Windows\SYSTEM32\expsrv.dll
LoadedModule[247]=C:\Program Files (x86)\Common Files\System\ado\msadrh15.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Nicht mehr funktionsfähig
ConsentKey=APPCRASH
AppName=Prepar3D exe
AppPath=C:\P3DV3.2\Prepar3D.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=9CEA1B3466F160E2F0D6777C43443EF6

[pcubine 143]

Would you maybe have an idea what could have caused the crash? I never had such crashes before.

Please see post #5 in this thread. Be sure to click on the link in that post.

[Navigator43 25]

I got no issues with 777 runs brilliantly thanks PMDG for your wonderful products

[scandinavian13 5,192]

Just as a tip for people:

 

If you've been using any kind of software (that doesn't auto-update in the background - ours don't do this), and it has been working fine but then suddenly starts behaving oddly, then it's not caused by the program you're running. It's caused by a change elsewhere.

 

If you go back to your old grammar school science classes, you always tested your hypothesis on the variable. In this case, your program's code didn't change, but it started crashing (and citing other people's dlls in the process). With this in mind, simple scientific method points elsewhere. While the crash using the program is perhaps the most visible factor, it isn't necessarily the cause. Look for the items that you changed: did you add scenery? ...a weather program? ...a pilot client? ...perhaps a beta version of some other program that interacts with the sim?

 

This isn't console stuff here. You're given an immense amount of power to tailor your experience. With this customizability comes a little bit of responsibility and maintenance. Keep track of what you install so that you know where to start looking if problems suddenly come up.

[twilfert 0]

Hi Scandianvian and Pcubine,

thanks very much for your hints. I see, that there is no simple solution to fix the issue and quite some research needs to be done to find the reason for the crashes:/ At least it was worth a try hoping that someone with exactly the same issue (crash on the way to KSFO) found a solution. So, I will look further into it hoping to find the cause and up to that point, I will just avoid this route;)

 

Kind regards,

Tilo