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B747-400X can not be authenticated and can not be installed.

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Hello, I will ask you a question for the first time. I am Shiobara.

PMDG's B 747 - 400 X certification can not be done.

Since the message is written when opening the installation icon, I will attach it.

 


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PMDG 747-400X for FSX

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NOTAM: Your FSX Version is more recent than FSX SP1.

 

This product was tested primarily using FSX-SP1, Acceleration and SP2.

 

Please see the PMDG customer support forum if you experience problems with any versions newer than these!

---------------------------

 


I entered an e-mail address, order and name, but I can not be authenticated.

Messages that come out at that time are also listed.

 


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PMDG 747-400/400F for FSX - InstallShield Wizard

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Your user information could not be validated.  

Close the installer before trying again.  

Or contact PMDG Technical Support (support@precisionmanuals.com).  

This is most likely caused by your firewall!


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I thought that the firewall was the cause, I tried it by invalidating it

It was not authenticated.

Please tell me what to do.

I will show the composition of the PC.

 


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System Information

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Time of this report: 1/23/2017, 23:23:34

     Machine name: KAGAYAKI275-PC

Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.161011-0600)

             Language: Japanese (Regional Setting: Japanese)

System Manufacturer: To Be Filled By O.E.M.


           System Model: To Be Filled By O.E.M.

               BIOS: BIOS Date: 04/01/15 17:16:12 Ver: 04.06.05

          Processor: AMD A10-7870K Radeon R7, 12 Compute Cores 4C+8G (4 CPUs), ~3.9GHz

             Memory: 16384MB RAM

Available OS Memory: 15280MB RAM

          Page File: 2945MB used, 27613MB available

        Windows Dir: E:\Windows

    DirectX Version: DirectX 11

DX Setup Parameters: Not found

   User DPI Setting: Using System DPI

 System DPI Setting: 96 DPI (100 percent)

    DWM DPI Scaling: Disabled

     DxDiag Version: 6.01.7601.17514 32bit Unicode


---------------

Display Devices

---------------

          Card name: AMD Radeon R7 370 Series


 

 


 


 

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Or contact PMDG Technical Support (support@precisionmanuals.com).

Did you contact support like the message says?
  • Upvote 1

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Welcome to AVSIM! Friendly reminder that PMDG requires full names to be used in this forum. 

 

IIRC, PMDG no longer supports neither the 744X nor the MD-11. 

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FYI - I recently installed my 747-400 FSX version in FSX-SE and it activated first time and zero problems running it.

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